Hr Senior associate Jobs – 762 Open Jobs Today

Senior Associate - Central Agency Refunds and ADM Support
Air India —Gurugram, Haryana
- Sales
- Microsoft Office
- Analysis skills
6h
Senior Associate
Data Solutions India —Faridabad, Haryana
- ₹50,000 - ₹60,000 a month
- Full-time
- Analysis skills
- Bachelor's degree
- Typing
Quick apply
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Senior Associate
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- Salesforce
- English
Quick apply
11d
Senior Business Development Associate
Venture Quest —Gurugram, Haryana
- ₹6,50,000 - ₹12,00,000 a year
- Full-time
- Sales
- English
- Master's degree
- Health insurance
- Paid time off
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Senior Associate/ AM- Internal Audit
BNC Global —Gurugram, Haryana
- ₹15,00,000 - ₹17,00,000 a year
- Full-time
- Analysis skills
- GAAP
- Accounting
Quick apply
Senior Associate - LMS Admin
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- English
- Project management
Quick apply
Associate/Senior Associate - CDD QC
OakNorth —Gurugram, Haryana
- Full-time
- Hybrid work
- Medicine
- Microsoft Excel
- Bachelor's degree
- Paid sick time
Quick apply
Senior Associate, Strategy and Operations, gTech Ads
Google —Gurugram, Haryana
- Full-time
- Data analysis skills
- English
- Master's degree
Senior Associate - Tax Reporting
Macquarie Group Limited —Gurugram, Haryana
- Full-time
- Remote
- Microsoft Excel
- Research
- Accounting
- Health insurance
- Paid time off
Senior Business Development Associate
Karyarth consultancy —Gurugram, Haryana
- From ₹10,00,000 a year
- Full-time
- CRM software
- Sales
- Master's degree
- Health insurance
- Paid time off
Quick apply
6d
Senior Associate, Logistics (Supply Chain) - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Customer service
- Engineering
- Master's degree
Founders Office - Operations Executive
Scrubsy —Gurugram, Haryana
- ₹4,80,000 - ₹6,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Quick apply
Security Master (Private Market/Private Debt) – Associate/Senior Associate
Acuity Knowledge Partners —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Communication skills
2h
Senior Associate, Accounting
Cvent —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
3d
Associate/Senior Associate - CDD QC
OakNorth Bank —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Financial services
- AI
Senior Associate, Business Analyst - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Data analysis skills
- Analysis skills
- Project management
Associate Manager / Manager / Senior Manager- Drives
SMS group —Gurugram, Haryana
- Online application
- Programmable logic controllers
- Project management
- Electrical experience
Senior Associate, Channel Relationship Manager ( Portfolio ), Small Medium Enterprises
DBS Bank —Gurugram, Haryana
- Full-time
- Microsoft Office
- Master's degree
- Computer skills
Salesforce Developer (Apex, LWC & Integration) - Senior Analyst/Associate New
Kohlberg Kravis Roberts & Co. —Gurugram, Haryana
- Email
- CRM software
- Salesforce
- APIs
1d
Process Associate
HCLTech —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d

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Senior Associate - Central Agency Refunds and ADM Support

Air India -
Gurugram, Haryana

Apply Now

Job details

6 hours ago

Qualifications

Sales support
Sales
Microsoft Office
Sales
Analysis skills
Bachelor's degree
Human resources
Business Administration
Communication skills

Full job description

Location: Gurugram

Aug 4, 2026

Organization Context

Position Title:

Senior Associate - Central Agency Helpdesk Support

Job Code:

Grade:

Function:

Commercial

Location:

Gurugram

Reports to:

Manager- Central Agency Helpdesk Support

Role Level:

Senior Associate

Job Purpose

Accountable for the Helpdesk operations within the Sales department, ensuring efficient resolution of customer inquiries and issues.

Key Accountabilities

Sales Support Functions

Provide exceptional customer service by responding to customer inquiries, addressing customer complaints, and providing information on airline products and services.
Communicate with travel agents, corporate clients, and other customers to provide information and assistance in booking airline tickets.
Assist with the preparation of sales presentations and proposals for potential customers.
Collaborate with other departments, such as marketing, operations, and finance, to ensure effective sales strategies and processes.
Ensure that the daily KPI and SLA are met both individually and for the team.
Ensure that escalations from agencies, sales and distribution, corporate and internal departments are attended to and resolved as per SOP.
Ensure that the sales support team provides excellent customer service and that customer complaints and issues are resolved promptly and effectively.
Answer customer inquiries, schedule meetings, and sales appointments, and follow up with customers.
Manage incoming calls and emails, directing inquiries to the appropriate sales team member as needed.
Gather customer feedback and insights to identify trends, pain points, and areas for improvement.
Work closely with the Sales and Marketing teams to ensure alignment between customer feedback and business strategies.
Champion the voice of the customer within the organization, advocating for initiatives that enhance customer satisfaction and loyalty.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Skills Required for the role

Working knowledge of any GDS/airline systems

Knowledge of Airline Reservations & Ticketing

Knowledge of MS Office

Strong analytical and problem-solving skills

Sales strategy & planning

Excellent communication and interpersonal skills

Key Interfaces

Internal Interfaces

Sales Department

Collaborate with the sales team to support them in achieving sales goals and objectives, share customer feedback, and provide administrative assistance

Marketing and Customer Service

Coordinate closely with other departments, such as marketing and customer service, to ensure that the sales support team is aligned with the overall goals and objectives of Air India

External Interfaces

Agency

Coordinate with agency to answer inquiries, schedule meetings, , and follow up

Educational and Experience Requirements

Minimum Education Requirement

Bachelor's degree in Business Administration, Sales & Marketing, or a related field

Minimum Requirement

Desired

Experience

5 years of experience in sales, sales support, or related roles

5-7 years of experience in sales, sales support, or related roles
Prior experience in aviation sector is an advantage

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