Mangolpuri A Block Delhi Delhi Work from home Jobs – 518 Open Jobs Today

Customer Experience Manager – Retail & Online / Omni-Channel
Ogaan Media —Delhi, Delhi
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Management
- Customer service
- Analysis skills
- Paid time off
Quick apply
5d
HR Recruiter Fresher
CREATIVE SLURP PRIVATE LIMITED —Kirti Nagar, Delhi, Delhi
- ₹9,449.24 - ₹14,814.12 a month
- Full-time
- Human resources
- In-person
- Work from home
- Flexible schedule
Quick apply
13h
Voice Over Artist (Part-time, Work-from-Home)
Flashy International —Delhi, Delhi
- Part-time
- Remote
- English
- Work from home
Customer Support Specialist
Hari om graphics —Delhi High Court, Delhi, Delhi
- ₹10,000 - ₹16,000 a month
- Part-time
- Customer service
- English
- 12th Pass
- Work from home
- Flexible schedule
Quick apply
3d
Executive Assistant to Managing Director-Rohini Sector 16
PANSARI INDUSTRIES —Rohini Sector-16, Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Reservation Executive (Backend Operations)
Rutova stays —Delhi, Delhi
- ₹10,833.55 - ₹25,000.00 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Paid time off
- Work from home
Quick apply
3d
Academic Content Writer (Hindi )
Aimlay Pvt. Ltd —Rohini Sub City, Delhi, Delhi
- From ₹25,000 a month
- Part-time
- Writing skills
- In-person
- Editing
Quick apply
4h
HR Analyst
SEEDS India —Delhi, Delhi
- Up to ₹40,000 a month
- Full-time
- Microsoft Excel
- Oracle
- Master's degree
- Health insurance
- Paid time off
Quick apply
intern Assistant Part time
MGi Computer Education —Mayur Vihar, Delhi, Delhi
- ₹10,000 - ₹18,000 a month
- Part-time
- Bachelor's degree
- Recruiting
- In-person
Quick apply
Student Relationship Executive
Suresaviour —Johripur, Delhi, Delhi
- ₹10,000 - ₹15,000 a month
- Part-time
- English
- Bachelor's degree
- Recruiting
- Work from home
- Flexible schedule
Quick apply
3d
Accounts Assistant
Precision International Trade FZE —Karol Bagh, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Weekend availability
- Sales
- Data entry
- In-person
- Work from home
Quick apply
Content Writer
Digital Palmy Inc. —Nehru Place, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Marketing
- English
- Research
- Paid time off
- Work from home
Quick apply
HR Recruiter
L Angelo —Delhi, Delhi
- ₹10,000 - ₹20,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Work from home
Quick apply
12d
Insurance Sales Advisor
ARENEDA PVT LTD —Model Town, Delhi, Delhi
- ₹25,000 - ₹60,000 a month
- Part-time
- 12th Pass
- In-person
- Communication skills
- Health insurance
- Work from home
Quick apply
12d
E-Commerce Assistant
A P EXPORT —Delhi, Delhi
- ₹10,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Bachelor's degree
Quick apply
3d
Social Media Head
Messold Technologies —Paschim Vihar, Delhi, Delhi
- ₹50,000 - ₹70,000 a month
- Full-time
- Social media management
- English
- Travel
- Paid time off
- Work from home
Quick apply
11d
Academic Content Writer
Aimlay Pvt. Ltd —Rohini Sub City, Delhi, Delhi
- From ₹25,000 a month
- Part-time
- Writing skills
- English
- Research
Quick apply
Freelance Destination Wedding Planner & Wedding Coordinator
TRAVYACHT VOYAGE TRAVEL —Delhi, Delhi
- ₹12,288.00 - ₹50,423.32 a month
- Full-time
- Microsoft Office
- Project management
- Travel
Quick apply
Hr Executive Only Fresher Candidate
TRIBHRATA VENTURES PRIVATE LIMITED —Tees Hazari, Delhi, Delhi
- ₹10,860.48 - ₹14,194.68 a month
- Full-time
- Human resources
- In-person
- Work from home
- Flexible schedule
Quick apply
Assistant Executive Education
MGi Computer Education —Mayur Vihar Ph-III, Delhi, Delhi
- ₹12,000 - ₹18,000 a month
- Part-time
- 12th Pass
- Bachelor's degree
- In-person
- Work from home
Quick apply

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Customer Experience Manager – Retail & Online / Omni-Channel

Ogaan Media -
Delhi, Delhi

Quick apply

Job details

Permanent | Full-time
₹50,000 - ₹1,00,000 a month
5 days ago

Benefits

Provident Fund
Paid time off

Qualifications

Management
Customer service
Magento
E-Commerce
Analysis skills
Bachelor's degree
Direct sales
UI
Communication skills

Full job description

Job Title – Customer Experience Manager – Retail & Online / Omni-Channel

Desired number of years of work experience – 10 to 15 years

About Ogaan

Ogaan started in 1989 with the vision of providing a platform for Indian craftsmanship and independent Indian designers. Over the years, Ogaan has launched the first collections of Anamika Khanna, Sabyasachi, Payal Khandwala, Pero and many of the most established names in Indian fashion.

Ogaan continues to stock established names, but also launches and promotes new, upcoming names regularly. We are known for working with upcoming homegrown designers and helping them scale their presence through our network of retail stores and through our online store.

We have 13 Women’s Multi-brand Retail Stores & 2 Men’s Multi-brand Retail Stores, along with online B2C website.

The idea going forward is to become the largest & most liked multi-designer platform for luxury fashion in India and also to partner with the larger brands within our network to power their offline and online businesses and help them achieve scale even beyond our network of Ogaan stores.

Desired profile/ experience/ what we are looking out for –

We are looking for a business management graduate with practical on-ground experience of improving customer experience at our retail stores & on our digital platforms. The candidate should have a proven track record of working in a fast-paced industry – in customer fulfilment role – with consumer happiness as the key aim.

The ideal candidate should have experience of working & coordinating with multiple functions within the organization – with the aim of providing excellent customer experience. The individual should be hands on in using the latest tools & technology to map & track customer journey & purchase lifecycle.

The candidate should have the aptitude & experience of managing processes and driving systems – with focus on timely execution & driving excellence across the organization. The ideal candidate should have excellent analytical skills, along with operational experience in a B2C retail & ecommerce consumer business - in managing and making business processes.

Candidates from tech-enabled ecommerce websites will have an added advantage - who have managed end-to-end business processes – in a fast-paced tech enabled process management environment.

It is very important that the candidate is exceptional in relationship building and communication skills, with proven track record on influencing or managing a team, as well ancillary teams.

Job Description –

· Primary task for this role will be to have a clear execution plan & timelines for fulfilling commitments to customer, plus, to keep increasing the standards in customer service.

· This role shall entail working closely across functions – in order to drive the offerings to customer via the retail & online stores, to manage the committed deliveries to the customer via using existing and new tools, systems & processed. Therefore, KPI setting & tracking shall be an integral part of the role.

· KPI’s for this role would be –

1. Management of Customer Reachouts & CRM Tools – manage TAT & conversions

2. Management of delivery milestones to the customer – to ensure fulfillment as per committed timelines

3. Managing Customer Complaints & queries efficiently – with the aim to drive customer happiness quotient

· Driving robust technology driven processes keeping current trends and international benchmarks in mind.

· Driving customer experience, through improvement in user interface, customer service, as well as order fulfillment and vendor management. Building systems for the above and measuring outcomes.

· This shall entail with working closely with teams across all functions. The key functions with which real time coordination & working would be required, are - , 1. Merchandising, 2. Opearations, 3. Customer Service, 4. Warehousing, 5. Technology, 6. Content Team (which includes Editor, Graphic Designer & the in-house photo-studio), and 7. Logistics.

· Practical understanding of technologies (webhostng, SEO/ SCM, payment gateways, Magento, Zendesk, etc.), Customer Service & Freshchat, OMS, & Order Fulfillment Tarcking Tools.

· Planning & execution of campaigns across platforms to drive traffic & sales.

Personality Strengths –

· Excellent people management skills

· Analytical approach

· Clarity in thought & communication

· Self-driven & team player

· Solution provider

· Highly motivated

· Digitally active

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

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