Vypin Kerala Hotel Jobs – 242 Open Jobs Today

Front Office Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- No experience needed
- 12th Pass
- Front desk
2d
Guest Service Associate
RAMADA RESORT KOCHI —Kochi, Kerala
- Full-time
- Customer service
Quick apply
Front Office Manager
The Hosteller —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Management
- Customer service
- Health insurance
- Flexible schedule
Quick apply
HOTEL FLOOR SUPERVISOR
Scientific Dental Clinic, Edapally, Kochi —Kochi, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
3d
Front Office Assistant
D HOTEL —Edapalli, Kerala
- ₹16,000 - ₹17,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
- Food provided
Quick apply
Assistant -Front Desk Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Front Office Executive
PGS VEDANTA PVT LTD —Ernakulam North, Kochi, Kerala
- ₹13,000 - ₹25,000 a month
- Weekend availability
- Customer service
- Bachelor's degree
- Computer skills
- Flexible schedule
- Food provided
Quick apply
Front Office Supervisor (Ernakulam)
Sidra Pristine Hotel & Portico Halls —Kochi, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Food provided
Quick apply
12h
Professional Pastry Chef Internship (Hotel Management)
Niche Techies —Kochi, Kerala
- ₹60,000 - ₹70,000 a month
- Cooking
- English
- 12th Pass
- Food provided
Quick apply
Travel Sales & Office Operations Executive (Sales+Admin + Reservations) on-site
Accord Travels —Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Front Office Executive
Hotel Seven Lights, Edapally, Kochi —Edapally, Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Paid time off
- Food provided
Quick apply
waiter/waitress
Hotel Park residency —Kochi, Kerala
- ₹15,000 - ₹18,000 a month
- Part-time
- Serving
- Customer service
- 12th Pass
Quick apply
Security Guard
WGH Hotels & Resorts Pvt. Ltd —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- In-person
- Health insurance
- Paid time off
Quick apply
6d
Food and Beverage Manager
HOTEL PRAYANA —Kochi, Kerala
- ₹30,000 - ₹50,000 a month
- Full-time
- Customer service
- Food service experience
- In-person
- Food provided
Quick apply
4d
Human Resources Manager
Grand Hyatt Kochi —Kochi, Kerala
- Hospitality
- Administrative experience
- Bachelor's degree
Cashier
Chakolas Pavilion - Hotel & convention Center —Kochi, Kerala
- ₹16,000 - ₹25,000 a month
- Full-time
- Customer service
- Cashiering
- POS
- Health insurance
- Paid time off
Quick apply
3d
Front Desk Receptionist
Niko Hotels —Kochi, Kerala
- ₹10,000 - ₹25,000 a month
- Full-time
- Customer service
- Accounting
- In-person
- Commuter assistance
- Paid time off
Quick apply
5d
Restaurant Captain
The classik fort hotel —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- 12th Pass
- In-person
- Restaurant
- Health insurance
- Food provided
Quick apply
Front Office Manager
D Luxe Hotel, Edapally —Edapalli, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
Front Office Associate
The classik fort hotel —Kochi, Kerala
- ₹12,000 - ₹15,500 a month
- Part-time
- Customer service
- English
- Bachelor's degree
- Health insurance
- Food provided
Quick apply

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Front Office Manager

Marriott International, Inc -
Kochi, Kerala

Apply Now

Job details

Full-time
2 days ago

Qualifications

Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26095697
Job CategoryRooms & Guest Services Operations
LocationMaradu, Kochi, Kerala, India, 682304
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel jobs in vypin kerala

Front Office Manager

Guest Service Associate

Front Office Manager

HOTEL FLOOR SUPERVISOR

Front Office Assistant

Assistant -Front Desk Manager

Front Office Executive

Front Office Supervisor (Ernakulam)

Professional Pastry Chef Internship (Hotel Management)

Travel Sales & Office Operations Executive (Sales+Admin + Reservations) on-site

Front Office Executive

waiter/waitress

Security Guard

Food and Beverage Manager

Human Resources Manager

Cashier

Front Desk Receptionist

Restaurant Captain

Front Office Manager

Front Office Associate

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