Deccan Pune Maharashtra Customer support representative Jobs – 145 Open Jobs Today

Product Support Representative II
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Customer Service Representative
Nexus Software System —Pimpri-Chinchwad, Maharashtra
- ₹22,000 - ₹32,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Flexible schedule
Quick apply
Global Learning Operations Administrator
NielsenIQ —Pune, Maharashtra
- ₹0 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13h
Associate Service Desk Analyst
HealthEdge —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
Customer support executive
Verificient Solution Pvt Ltd-Pune- Viman Nagar —Pimpri-Chinchwad, Maharashtra
- ₹28,000 - ₹33,000 a month
- Full-time
- In-person
Quick apply
6d
Agri Advisor (Customer Support Representative)
Kay bee Bio Organics —Pune, Maharashtra
- Email
- Sales
- Bachelor's degree
- Communication skills
Outbound Business Development Representative - US & EMEA Markets - Pune
Flosum —Pune, Maharashtra
- ₹10,00,000 - ₹15,00,000 a year
- Salesforce
Quick apply
IT Support Associate
ASSPL - Maharashtra —Pune, Maharashtra
- Full-time
- Windows
- AWS
- Analysis skills
Customer Service Representative
ClassPe Edutech Pvt Ltd —Balewadi, Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
Quick apply
Tele Caller Executive
FlexiGo E-Mobility Pvt Ltd —Pune, Maharashtra
- ₹12,000 - ₹20,000 a month
- Part-time
- Hybrid work
- CRM software
- Microsoft Excel
- English
- Health insurance
- Cell phone reimbursement
Quick apply
10d
Telesales Representative
SUNGET SOLAR INFRA PRIVATE LIMITED —Pune, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- 12th Pass
Quick apply
Product Support Representative III
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Rotational shift
- Software troubleshooting
- Analysis skills
- Human resources
4d
Sales Representative
OPTIMAX NUTRITIONS PVT LTD —Kharakvasla, Maharashtra
- ₹15,000 - ₹20,000 a month
- Part-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Customer Service Representative
Danfoss —Pune, Maharashtra
- Full-time
- Salesforce
- Microsoft Office
- Bachelor's degree
Product Support Representative - Securities Finance (Pune Location)
FIS Global —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Customer Service Representative
Optimas International —Pune, Maharashtra
- Full-time
- Microsoft Word
- Computer literacy
- Microsoft Office
Quick apply
12d
Customer Service Representative
Avnet —Pune, Maharashtra
- Full-time
- 12th Pass
- Communication skills
4d
Client Service Representative | Night Shift | Pune | Immediate Joiner
Binated —Pune, Maharashtra
- From ₹2,15,000 a year
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
BDE (Business Development Executive), 0-2 yrs exp.
Baked Moon Studios —Pune, Maharashtra
- ₹12,505.96 - ₹42,660.90 a month
- Full-time
- Marketing
- Master's degree
- Business development
Quick apply
Customer Support Executive (CSE)
LaunchX Venture Pvt Ltd —Pimpri-Chinchwad, Maharashtra
- ₹22,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply

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Product Support Representative II

UKG (Ultimate Kronos Group) -
Pune, Maharashtra

Apply Now

Job details

6 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer retention
Software troubleshooting
B.Sc
B.Com
English
Technical support
Microsoft Office
Driving Licence
Analysis skills
Bachelor's degree
Payroll
Communication skills

Full job description

Job description

Company and benefits

Job ID

PRODU019463

Employment Type

Regular

Work Style

hybrid

Location

Pune City,India

Role

Product Support Representative II

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The Product Support Representative II (S2) is a customer-facing role responsible for delivering outstanding voice-based and digital support to our US customers. You’ll play a key role in resolving technical issues, guiding users on the UKG Ready application (Time, Labor, HR, and Payroll modules), and ensuring an exceptional customer experience through every interaction.

This role requires strong communication skills, technical curiosity, and a results-driven mindset — balancing productivity goals with continuous learning and collaboration.

Primary Responsibilities

1. Customer Support Excellence

Serve as the first point of contact for customer inquiries, primarily through voice-based channels.
Demonstrate clear, confident, and empathetic communication while maintaining professionalism and customer trust.
Take ownership of customer issues by investigating, troubleshooting, and identifying root causes through a methodical process of elimination before considering escalation.
Manage interactions efficiently and provide timely, accurate resolutions to drive customer satisfaction and retention.

2. Domain & Technical Proficiency

Apply analytical and problem-solving skills to investigate and reproduce customer-reported issues.
Troubleshoot and resolve customer-reported issues across applications and systems, using a structured and analytical approach; familiarity with HCM domains such as US Payroll, Time & Labor, and HR is a strong plus.
Collaborate with the Tier 2 team to escalate and resolve complex product or technical concerns.
0–2 years of hands-on experience with US Payroll or HR systems. (Preferred but not required)

3. Performance & Productivity Focus

Achieve and maintain high productive hours over the phone with customers.
Consistently meet or exceed team KPIs for quality, response time, and resolution rate.
Use remaining time effectively for research, learning, and skill enhancement.
Demonstrate ownership and accountability for individual and team goals.

4. Process Adherence

Follow all UKG policies, support protocols, and documentation standards.
Complete assigned tasks, training, and certifications within required timelines.
Participate actively in meetings, huddles, and process-improvement discussions.

5. Team Collaboration

Contribute to a positive team culture by supporting peers and sharing knowledge.
Collaborate across functions and geographies to enhance overall customer experience.
Uphold the “Partners for Life” model through teamwork and customer advocacy.

6. Adaptability & Learning Mindset

Thrive in a fast-paced, evolving environment with frequent product updates.
Take initiative in learning new modules, technologies, and troubleshooting techniques.
Embrace feedback and coaching to continuously improve.

7. Work Flexibility

Willing to work Eastern Time Zone hours and follow a hybrid work model (minimum 3 days in office per week).
During probation you are required to work from the office for all 5 days.
Open to working from the office 5 days a week as per business and operational needs.
Adapt to changing priorities and operational demands.

Qualifications

2–3 years of experience in voice-based Technical support for US clients (mandatory).
Strong verbal and written English communication skills.
Demonstrated ability to multitask and meet performance goals in a metrics-driven environment.
Strong analytical and technical troubleshooting abilities.
Experience working in a tiered support environment, with hands-on responsibility in a Level 2 (L2) support role.
Bachelor’s degree (BCom, BA, BSc Computers).
Proficient in Microsoft Suite (Outlook, Teams, Excel, Word).
Certification in Payroll or HR systems is a plus.

What Success Looks Like

You build trust quickly with customers through clarity and ownership.
You consistently meet or exceed KPIs while maintaining high customer satisfaction.
You actively learn, adapt, and grow within the team.
You contribute positively to the culture and success of the broader support organization.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

Apply Now

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