Wadgaon Budruk Pune Maharashtra Customer support representative Jobs – 138 Open Jobs Today

Incident Response and Security Operations Consultant — L2
Armor Defense Inc —Pune, Maharashtra
- Full-time
- Azure
- Master's degree
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Quick apply
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Customer Support Executive (CSE)
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ClassPe Edutech Pvt Ltd —Balewadi, Pune, Maharashtra
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BDE (Business Development Executive), 0-2 yrs exp.
Baked Moon Studios —Pune, Maharashtra
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Client Service Representative | Night Shift | Pune | Immediate Joiner
Binated —Pune, Maharashtra
- From ₹2,15,000 a year
- Full-time
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Product Support Representative - Securities Finance (Pune Location)
FIS Global —Pune, Maharashtra
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Customer Service Executive
Mibelle biochemistry —Pimpri-Chinchwad, Maharashtra
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- Full-time
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Avalara —Pune, Maharashtra
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Incident Response and Security Operations Consultant — L2

Armor Defense Inc -
Pune, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Azure
Law
Git
GCFA
Master's degree
CEH
AWS
Analysis skills
Incident response
Cloud security
Bachelor's degree
Mentoring
Scripting
VMWare
Threat intelligence
Cybersecurity
AI
Log analysis
Python
PowerShell
GCIH
Information Technology

Full job description

At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we are looking for highly skilled and experienced talent to join our dynamic team.

Armor has unique offerings to the market so customers can a) understand their risk, b) leverage Armor to co-manage their risk, or c) completely outsource their risk to Armor.

Learn more at: https://www.armor.com

SUMMARY

Armor is seeking an Incident Response and Security Operations Consultant (L2) to independently lead customer consultations on security incidents, threat analysis, and remediation strategy. Beyond incident response and security operations support, the L2 Consultant actively participates in projects that operationalize new customer-facing SOC capabilities, including vulnerability and exposure management, control validation, security technology management, data security, and policy management. This role mentors L1 Consultants, drives process improvement, contributes to the SOC knowledge base, and exercises direct detection tuning authority in support of Armor's expanding service model.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties may be assigned as required.

Lead customer consultations on security incidents via video, phone, chat, and ticket; deliver expert analysis and actionable recommendations.
Conduct threat analysis using SIEM correlation, EDR telemetry, and threat intelligence to determine threat scope and impact.
Perform forensic analysis including memory analysis, log correlation, and malware triage; advise customers on findings and implications.
Develop and recommend detection and response strategies tailored to customer environments and risk profiles.
Recommend tuning within detection platforms (QRadar, Defender, Sentinel, and others) in accordance with defined QA and release procedures.
Actively participate in projects to operationalize new customer-facing SOC capabilities; contribute to delivery milestones and team adoption.
Lead vulnerability and exposure management consultations; provide customers with prioritized remediation guidance.
Participate in security technology management activities including platform configuration review and optimization recommendations.
Support customer policy management by reviewing, documenting, and recommending updates to security policies.
Mentor and train L1 Consultants on investigation techniques, customer engagement standards, and technical skills.
Develop and maintain formalized process documentation; ensure procedures are current, followed, and continuously improved.
Own handoff quality when escalating to L3+ or transitioning work between shifts; ensure full context continuity.
Contribute substantively to the SOC knowledge management system; document advanced techniques, threat patterns, and response playbooks.
Create detection signatures, correlation rules, and response procedures based on threat analysis and Armor procedures.
Actively pursue professional development; complete required certifications and seek advanced training aligned to role growth.
Ability to work nighttime or US Day shift (Note: the shift schedule for this role will be determined prior to offer.)

REQUIRED SKILLS

Strong proficiency with security tools – EDR/XDR (Microsoft Defender & Microsoft Sentinel required), SIEM (Sentinel, QRadar), SOAR, and threat intelligence platforms.
Solid understanding of cloud security across Azure, AWS, and VMware, including identity, networking, and workload protection.
Forensic analysis skills, including host triage, log analysis, and malware identification.
Proficiency in scripting (Python, PowerShell, KQL) for automation, detection development, and security analysis.
Ability to analyze complex attack chains and communicate findings to both technical and non-technical audiences.

Preferred Skills

Proficiency with Git version control (branching, commits, pull requests).
Experience using agentic AI tools (Claude, OpenAI Codex, or equivalent) for detection engineering and automation.
Understanding of AI/LLM security risks and the ability to evaluate AI-generated outputs.
Working knowledge of vulnerability management, control validation, and security policy frameworks.
Demonstrated mentoring and training experience.
Strong customer consultation and advisory skills.
Ability to develop incident reports and remediation guidance.

EDUCATION AND/OR EXPERIENCE

3-5 years of experience in incident response, security consulting, or security operations; prior IR or consulting experience required.
Required certifications within 12 months: AZ-500, SC-200, SC-300, SC-401.
Certifications preferred: GCIH, GCFA, CySA+, CEH, or equivalent.
Bachelor's Degree in Information Technology, Cybersecurity, or related field preferred; equivalent experience accepted.
Demonstrated commitment to ongoing professional development and continuing education.

WHY ARMOR

Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role — we want talent who will help us write the next chapter of our growth story.

ARMOR CORE VALUES

Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges.
Integrity Always: Sustain trust through transparency and honesty in all actions and interactions regardless of circumstances.
Empathy In Action: Active understanding, compassion, and support for the needs of others through genuine connection.
Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes.
Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. This is an in-office position based at one of our SOC locations.

Equal opportunity employer — it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state, or local laws.

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SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

REQUIRED SKILLS

EDUCATION AND/OR EXPERIENCE

WHY ARMOR

ARMOR CORE VALUES

WORK ENVIRONMENT

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