Ashoknagar Bengaluru Karnataka Systems administrator Jobs – 990 Open Jobs Today

Workforce Management & MIS Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- CRM software
- Microsoft Excel
- SQL
Quick apply
3h
Oracle Database Administrator
Oracle —Bengaluru, Karnataka
- Weekend availability
- Oracle
- Software troubleshooting
- Analysis skills
Project Delivery Lead
S3 Group, Inc. —BTM Layout, Bengaluru, Karnataka
- ₹10,00,000 - ₹25,00,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Work from home
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1d
Server Admin
Adyasoft Technologies inc —Bengaluru, Karnataka
- ₹15,000 - ₹30,000 a month
- Full-time
- Windows
- Linux
- In-person
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2d
Administrator - Microsoft 365 Administration
HCLTech —Bengaluru, Karnataka
- Azure
- Software troubleshooting
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Consultant | SAP Basis | Bengaluru | SAP | DSA Emerging
Deloitte —Bengaluru, Karnataka
- Oracle
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IT Administrator
Aiva techonology —Bengaluru, Karnataka
- ₹25,000 - ₹45,000 a month
- Full-time
- CRM software
- Azure
- Computer Science
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IT Systems Administrator 4 (HPC Cluster Administrator)
Kairahire Solutions —Bangalore City, Bengaluru, Karnataka
- ₹10,00,000 - ₹17,00,000 a year
- Full-time
- Analysis skills
- Scripting
- Linux
- Health insurance
- Flexible schedule
Quick apply
14d
Customer Support Executive
E-Works Digital Venture Private Limited —JP Nagar VIII phase, Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
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1d
L2 Network Administrator
TVS ELECTRONICS LIMITED —Bengaluru, Karnataka
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Computer networking
- In-person
- Communication skills
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System Administrator
Zavasi Technologies Pvt Ltd —Bengaluru, Karnataka
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Cell phone reimbursement
- Flexible schedule
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Jira Administrator
Ashra Technology —Bangalore City, Bengaluru, Karnataka
- ₹3,20,894.39 - ₹13,88,182.89 a year
- Email
- Azure
- Salesforce
- Scripting
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2d
Systems Administrator II
MRI Software —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
5d
CRM System Administrator
IntouchCX —Bengaluru, Karnataka
- Full-time
- Salesforce
- Project management
- Bachelor's degree
7d
Junior System Administrator
Kasplo Internet —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Windows
IT Manager
NATIONAL PUBLIC SCHOOL KR PURAM —Virgonagar, Bengaluru, Karnataka
- ₹35,069.67 - ₹45,050.28 a month
- Full-time
- ERP systems
- English
- Windows
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Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Bengaluru, Karnataka
- Software troubleshooting
- Customer service
- Word processing
12d
Sr Information Systems Engineer
UKG (Ultimate Kronos Group) —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Windows
Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Bengaluru, Karnataka
- Software troubleshooting
- Customer service
- Word processing
12d
Linux Administrator + DevSecOps Engineer
Bosch Group —Bengaluru, Karnataka
- Full-time
- Scripting
- Computer networking
- Linux
Quick apply

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Workforce Management & MIS Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹10,00,000 - ₹12,00,000 a year
3 hours ago

Qualifications

CRM software
Telephony
Power BI
Microsoft Excel
Call center experience
Information Systems
Tableau
SQL
Analysis skills
Bachelor's degree
Zendesk
Forecasting
Macros
Customer support
Workforce management
Cisco ASA
Communication skills
Analytics

Full job description

Job Summary

We are looking for an experienced Workforce Management & MIS Analyst (Zendesk Operations) to manage Zendesk operations, workforce management (WFM), MIS reporting, and operational analytics within a multi-channel customer support environment. The ideal candidate should have 3–5 years of experience in Workforce Management, Contact Centre Operations, Zendesk Administration, or Operations Analytics, with strong analytical skills and hands-on experience managing support operations.

This role is responsible for Zendesk queue management, workforce forecasting, scheduling, real-time monitoring, workflow automation, reporting, SLA management, and performance analytics to ensure operational excellence and exceptional customer service across voice and digital support channels.

Key Responsibilities

Zendesk Operations

Act as the primary administrator and subject matter expert (SME) for Zendesk.
Manage ticket queues, workflows, automations, macros, business rules, triggers, and SLA configurations.
Monitor queue health and ensure timely ticket assignment and resolution.
Administer user access, platform governance, and Zendesk system configurations.
Drive workflow automation and continuous process improvement initiatives.
Maintain the Zendesk Help Centre, knowledge base, and internal documentation.
Coordinate Zendesk integrations with CRM, telephony, and reporting platforms.

Workforce Management (WFM)

Manage workforce forecasting, capacity planning, scheduling, and real-time monitoring.
Develop staffing plans to meet business demand and service level objectives.
Monitor adherence, occupancy, shrinkage, productivity, and forecast accuracy.
Perform intraday workforce analysis and recommend staffing adjustments.
Support workforce planning through operational forecasting and scenario modelling.

MIS Reporting & Analytics

Develop and maintain operational dashboards, MIS reports, and executive scorecards.
Generate daily, weekly, monthly, and ad hoc reports.
Analyze ticket volumes, queue performance, SLA compliance, productivity, and workforce utilization.
Perform root cause analysis and recommend operational improvements.
Drive reporting automation while ensuring data accuracy and integrity.

Operational Performance

Monitor and report on key operational KPIs including:
Service Level
Average Speed of Answer (ASA)
Average Handle Time (AHT)
Adherence
Occupancy
Shrinkage
Customer Satisfaction (CSAT)
First Contact Resolution (FCR)
Productivity
Partner with Operations, Quality, and Training teams to improve customer experience and operational efficiency.

Requirements

Bachelor's degree in Business, Commerce, Engineering, Statistics, Information Systems, or a related discipline.
3–5 years of experience in Workforce Management (WFM), Zendesk Administration, Contact Centre Operations, MIS Reporting, or Operations Analytics.
Hands-on experience managing Zendesk ticket queues, workflows, automations, macros, triggers, and SLA management.
Strong knowledge of workforce forecasting, scheduling, capacity planning, and real-time monitoring.
Experience supporting multi-channel customer support or contact centre operations.
Excellent analytical, reporting, and problem-solving skills.
Strong communication and stakeholder management abilities.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Technical Skills

Zendesk Administration
Zendesk Explore
Workforce Management (WFM)
Queue Management
Workflow Automation
Macros & Business Rules
SLA Management
MIS Reporting
Advanced Microsoft Excel
Power BI / Tableau
SQL
Dashboard Development
Contact Centre Reporting
CRM Systems
Telephony Integrations

Preferred Experience

Candidates with experience in the following roles are encouraged to apply:

Workforce Management & MIS Analyst
Zendesk Operations Analyst
Zendesk Administrator
WFM Reporting Analyst
WFM Analyst
Senior WFM Analyst
Operations Reporting Analyst
Workforce Planning Analyst
Business Analyst – WFM
Real-Time Analyst (RTA)

What We Offer

Competitive salary of ₹10 LPA – ₹12 LPA
Opportunity to work in a fast-paced global customer support environment.
Exposure to enterprise Zendesk, WFM, and analytics platforms.
Professional growth and continuous learning opportunities.
Collaborative and technology-driven work environment.

Job Type: Full-time
Work Location: Bengaluru, Karnataka
Experience: 3–5 Years
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Application Question(s):

. How many years of experience do you have in Workforce Management (WFM), Contact Centre Operations, Zendesk Administration, or MIS Reporting?
Do you have hands-on experience administering Zendesk, including queue management, workflows, automations, macros, triggers, and SLA configurations?
How many years of hands-on experience do you have with Zendesk Administration?
Do you have experience in Workforce Management (WFM), including forecasting, capacity planning, scheduling, real-time monitoring, and intraday management?
Have you worked in a multi-channel customer support or contact centre environment (Voice, Email, Chat, Ticketing)?
Are you willing to work from our Bengaluru office?
Are you comfortable working the night shift ?

Work Location: In person

Quick apply

Refine Your Search

systems administrator jobs in ashoknagar bengaluru karnataka

Workforce Management & MIS Analyst

Oracle Database Administrator

Project Delivery Lead

Server Admin

Administrator - Microsoft 365 Administration

Consultant | SAP Basis | Bengaluru | SAP | DSA Emerging

IT Administrator

IT Systems Administrator 4 (HPC Cluster Administrator)

Customer Support Executive

L2 Network Administrator

System Administrator

Jira Administrator

Systems Administrator II

CRM System Administrator

Junior System Administrator

IT Manager

Senior Administrator - Desk Side Services, AMT Asset Management Software

Sr Information Systems Engineer

Administrator - Desk Side Services, AMT Asset Management Software

Linux Administrator + DevSecOps Engineer

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