Delhi Sr. associate Jobs – 309 Open Jobs Today

Associate Director – Customer Experience
KAPTURE CX —Delhi
- Analysis skills
- APIs
- AI
Quick apply
7d
Associate Channel Partner
Altitude Land Developers —Delhi, Delhi
- ₹4,00,000 - ₹5,00,000 a month
- Weekend availability
- Computer networking
- Communication skills
- Marketing
- Work from home
- Flexible schedule
Quick apply
Project Associate
Total Solutions Group —Delhi, Delhi
- ₹40,000 - ₹50,000 a month
- Full-time
- English
- Master's degree
- Project management
Quick apply
Senior Features Writer/ Editor
APX Luxury —Okhla, Delhi, Delhi
- ₹80,000 - ₹90,000 a month
- Full-time
- Writing skills
- English
- Bachelor's degree
- Health insurance
- Paid sick time
Quick apply
Luxury Sales Associate
Châlet D’or —Delhi, Delhi
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Hospitality
- Sales
- English
Quick apply
Business Development - Associate / Senior Associate
kraftshala —Delhi, Delhi
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Sales
- English
- Computer skills
Junior Associate - Capital Markets
Sanctuary —Delhi, Delhi
- ₹800 - ₹1,500 a month
- Full-time
- Remote
- Google Suite
- Organisational skills
- Communication skills
Quick apply
Sr. Linux Administrator
CARE INFOTECH —Delhi, Delhi
- ₹25,000 - ₹40,000 a month
- Weekend availability
- Computer Science
- Software troubleshooting
- Inventory management
Quick apply
2d
Senior Associate- Litigation
Thukral Law Associates —Paschim Vihar, Delhi, Delhi
- ₹35,000 - ₹50,000 a month
- Email
- Research
- Bachelor's degree
- In-person
Quick apply
Senior Associate – Audit & Assurance / Audit Manager
Raj Har Gopal & Co —Delhi, Delhi
- ₹50,000 - ₹60,000 a month
- Full-time
- Oracle
- ERP systems
- In-person
Quick apply
Marketing Senior Associate
Within —Delhi
- ₹40,000 - ₹60,000 a month
- Full-time
- Marketing
- Master's degree
- Project management
Quick apply
Senior Accounts Payable & Receivable Associate, CX
Connor Group —Delhi, Delhi
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Project Associate - Communication
World Resources Institute —Delhi, Delhi
- ₹14,00,000 - ₹17,50,000 a year
- Online application
- Microsoft Powerpoint
- Master's degree
- Project management
- Health insurance
- Paid time off
Senior Reservation Associate
bloom Hotel Group —Delhi, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
Quick apply
Associate, Management Services Division
YCP Group —Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sr. Associate
GAA —Delhi
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Advocate
JMANN LAW FIRM —North District, Delhi
- From ₹15,000 a month
- Full-time
- Microsoft Office
- Databases
- Analysis skills
- Commuter assistance
- Flexible schedule
Quick apply
Research Coordinator - Sustainable Food Systems
Council on Energy, Environment and Water —Delhi, Delhi
- Microsoft Excel
- Research
- Microsoft Office
Claims - Associate
Wellcove —Delhi, Delhi
- Night shift
- Remote
- Medicine
- Basic math
- English
Quick apply
EA & HR Coordinator
Devi Sahai Charan Dass Associates —Delhi, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
- Walk-in
- Microsoft Excel
- English
- Microsoft Office
Quick apply
5d

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Associate Director – Customer Experience

KAPTURE CX
Delhi

Quick apply

Job details

7 days ago

Qualifications

Analysis skills
APIs
SaaS
AI
Analytics

Full job description

What is this role about?

As an Associate Director – Customer Experience, you will own the business success of a portfolio of enterprise accounts on the Kapture platform.

You will operate as the business owner for your accounts, taking end-to-end ownership of customer outcomes, product adoption, revenue growth, and long-term account health. Acting as the trusted advisor to your customers, you will partner with them to maximize the value they derive from Kapture's SaaS and AI offerings while identifying opportunities to improve operational efficiency and business performance.

This is not a traditional Sales or Customer Success role. It requires a strong blend of business acumen, technical understanding, and consulting skills. You will leverage customer insights, platform data, operational metrics, and product knowledge to proactively identify risks, recommend improvements, and drive measurable business outcomes.

Working closely with customers as well as Product, Engineering, AI, Delivery, Support, and Sales teams, you will ensure that every engagement delivers tangible value and contributes to the long-term growth of the account.

Here's what you'll do

Own the business for your accounts

Take end-to-end ownership of a portfolio of enterprise customers, ensuring they continuously realize value from Kapture's platform while identifying opportunities to increase adoption, expand product usage, and grow revenue.
Think like the business owner for your accounts—not just the relationship manager.

Proactively improve customer outcomes

Continuously monitor customer health, platform performance, operational KPIs, and business metrics to identify risks and opportunities before they impact the customer.
This could include identifying trends such as: Declining CSAT or NPS , Reduced adoption of key capabilities , Drop in automation or self-service rates , Increasing support volumes , Performance degradation ,Low utilization of licensed features ,Operational inefficiencies ,Emerging business opportunities. Rather than waiting for customers to raise concerns, you will proactively drive corrective actions and continuous optimization.

Act as a strategic advisor

Build trusted relationships with customer leadership and become their go-to advisor for platform strategy, product adoption, and business transformation.
Establish and drive a measurable operating cadence by ensuring timely MBRs/QBRs, regular governance reviews, and active participation from the appropriate customer stakeholders.
Understand their business objectives and recommend solutions that improve customer experience, operational efficiency, and measurable business outcomes.

Drive growth within existing accounts

Identify opportunities to expand platform adoption across new teams, functions, or use cases.
Partner with Sales and Customer Success teams to develop business cases, influence stakeholders, and drive sustainable revenue growth within your portfolio.

Lead cross-functional execution

Collaborate with Product, Engineering, Delivery, AI, Support, and Customer Success teams to remove blockers, prioritize enhancements, and ensure customer commitments are delivered successfully.
Take ownership until the desired business outcome is achieved.
Lead and develop the CX team by coaching managers, building team capability, and driving a high-performance culture

Drive governance and operational excellence

Lead regular governance reviews with customers, covering platform performance, business KPIs, product adoption, roadmap discussions, operational health, risks, and growth opportunities.
Establish structured operating rhythms that create transparency, accountability, and continuous improvement.

What does success look like in this role?

Success is measured by the business outcomes you create for your customers.

You consistently improve customer health, increase product adoption, strengthen executive relationships, grow account revenue, and proactively address risks before they become escalations. You are recognized by customers as a strategic partner and internally as the single owner driving the success of your accounts.

What would make you a good fit?

Basic requirements

7-10 years of experience in Enterprise SaaS, Customer Experience, Consulting, Solution Engineering, Program Management or a related field.
Experience managing enterprise customers and working with multiple business and technical stakeholders.
Strong understanding of SaaS products, enterprise implementations, and customer lifecycle management.
Ability to influence cross-functional teams and drive outcomes without direct authority.
Strong analytical and problem-solving skills, with the ability to translate data into actionable business recommendations.

What are the most critical skills for this role?

You think like an owner and take accountability for customer and business outcomes.
You use data, operational metrics, and customer insights to proactively identify risks and opportunities.
You can balance business priorities with technical constraints and drive informed decisions.
You excel at executive communication and stakeholder management across both customer and internal teams.
You are comfortable navigating ambiguity, prioritizing effectively, and coordinating multiple teams to deliver results.

You'll have an advantage if you

Have experience with enterprise SaaS platforms, CRM, Contact Center, Customer Experience, or AI products.
Have worked with APIs, integrations, dashboards, analytics, or monitoring platforms.
Have experience driving customer adoption, business transformation, or digital initiatives.
Are comfortable interpreting operational metrics and using them to influence business decisions.

Why should you be interested?

This role offers the opportunity to own the success of some of the world's leading enterprise brands and shape how they leverage technology to transform customer experience.
You'll work at the intersection of business, technology, and strategy—partnering with senior customer leaders while collaborating with Product, Engineering, AI, Delivery, and Sales teams to solve complex problems, drive measurable business impact, and influence the future of Kapture's platform.

Quick apply

Refine Your Search

sr. associate jobs in delhi

Associate Director – Customer Experience

Associate Channel Partner

Project Associate

Senior Features Writer/ Editor

Luxury Sales Associate

Business Development - Associate / Senior Associate

Junior Associate - Capital Markets

Sr. Linux Administrator

Senior Associate- Litigation

Senior Associate – Audit & Assurance / Audit Manager

Marketing Senior Associate

Senior Accounts Payable & Receivable Associate, CX

Senior Project Associate - Communication

Senior Reservation Associate

Associate, Management Services Division

Sr. Associate

Senior Advocate

Research Coordinator - Sustainable Food Systems

Claims - Associate

EA & HR Coordinator

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