Up Infrastructure manager Jobs – 132 Open Jobs Today

Incident Manager
Ericsson —Noida, Uttar Pradesh
- Travel
- Computer networking
- Communication skills
Track Manager - Vmware vSphere & vCenter,VMware vSAN
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Mentoring
- Communication skills
11d
SME - Problem Management, ServiceNow
HCLTech —Lucknow, Uttar Pradesh
- Analysis skills
- AI
- Communication skills
Senior Technical Manager
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- PMP
- DevOps
SeniorAdministrator - Critical Incident Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- English
- SharePoint
- Communication skills
Track Manager - Kubernetes, Terraform
HCLTech —Noida, Uttar Pradesh
- DevOps
- AWS
- Linux
Administrator (Tools & Automation)
HCLTech —Lucknow, Uttar Pradesh
- Computer Science
- PMP
- Analysis skills
1d
Track Manager - Monitoring Tools, Event Monitoring
HCLTech —Noida, Uttar Pradesh
- Azure
- AWS
- Analysis skills
Sr Tower Lead (Support & Operations)
HCLTech —Greater Noida, Uttar Pradesh
- AWS
- Analysis skills
- Linux
2d
Track Lead (Support & Operations)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- PMP
- Windows
Track Manager - Nutanix AHV, VMware vCenter
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Management
- APIs
- Python
Director Software Engineer Optimizing procurement for hospitality success
Skyleaf Consultants —Noida, Uttar Pradesh
- ₹60,00,000 - ₹90,00,000 a year
- Full-time
- Oracle
- DevOps
- Java
SeniorAdministrator - Change Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
- Agile
- Analytics
14d
Manager - Cloud Technologies N 4D
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply
Senior Technical Program Manager
Workato —Noida, Uttar Pradesh
- Agile
- AI
Quick apply
Program Manager
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- DevOps
- Project management
Track Manager (Tools & Automation)
HCLTech —Noida, Uttar Pradesh
- Computer networking
- Python
DLP Manager
ALSTOM —Ghaziabad, Uttar Pradesh
- Full-time
- PMP
- Project management
- Electrical experience
SeniorAdministrator - Problem Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
- Analysis skills
- Communication skills
14d
Product Delivery Lead, VSK
Convegenius —Uttar Pradesh
- Computer Science
- Project management
- Product management
- Health insurance
Quick apply
9d

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Incident Manager

Ericsson -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

ITIL
Computer networking
Communication skills
4G/LTE

Full job description

Join our Team

About this opportunity:

We are in search of a dynamic Incident Manager to join our ranks. The core purpose of this role is to oversee the implementation of changes within our customer infrastructure. This involves ensuring that any necessary modifications are methodologically carried out, adhering to standard procedures, therefore minimizing or eliminating any impact on our customer services.

What you will do:

Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration
Act as a center focal point for all departments during incidents and coordinate between them to get the fast results
Ensure an Action plan / Back Up Plan is created and focused on the restoration within SLA
Ensure timely communication / information flow towards internal & external stakeholders
Ensure that all required resources (resources, accounts, equipment) are available and up to date.
Setting up of Technical & Management Bridge to facilitate communication during incidents.
Manage and coordinate the escalated requests from MSIP OA, COM and internal stakeholders.
Deliver accurate post incident reports within the agreed OLAs.
Contribute to and maintain the existing repositories (Eridoc, EriColl), with up to date technical documents, network diagrams, team structures, important OPI/procedures that show process adherence.
Attend the required trainings and courses (technical and soft skills) to increase the current competence level.
Promote Problem Management activities in 1st and 2nd level Assurance. Provide input and support the Problem Manager during initial investigations for root cause analysis.
Ensure all ongoing activities are published in the Hand Over tool or any other dedicated tools that have this functionality. Provide accurate input for the Shift Reports.
Implement and follow Ericsson compliant Business Continuity procedures and special events contingency plans.
Attend to operational or governance meetings with COM, SL, PM, MSIP OA and the TCs from the other teams.
The skills you bring:

Minimum of 4 years’ experience from Telecom or IT Industry. Previous IM experience in similar positions it’s a plus.
The candidate should have knowledge of ITIL, eTOM or other industry practices related to Service Management and Lifecycle.
The candidate should have knowledge of the WLA (Working Level Agreement) to be used for the specific customers.
The candidate should show strong sense of urgency and take responsibility and be able to work under pressure.
The candidate should have strong skills in leadership and communication
The candidate should have knowledge of Ericsson: BSS, Service Layer, Core, Access – Service views and other vendors equipment where applicable
The candidate should have high level Network Topology skills (GSM, WCDMA, LTE, IT, etc).
The candidate should have knowledge of Infrastructure and customer tools connected to delivery.
Availability to travel abroad.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) ||

Req ID: 787125

Apply Now

Refine Your Search

infrastructure manager jobs in up

Incident Manager

Track Manager - Vmware vSphere & vCenter,VMware vSAN

SME - Problem Management, ServiceNow

Senior Technical Manager

SeniorAdministrator - Critical Incident Management

Track Manager - Kubernetes, Terraform

Administrator (Tools & Automation)

Track Manager - Monitoring Tools, Event Monitoring

Sr Tower Lead (Support & Operations)

Track Lead (Support & Operations)

Track Manager - Nutanix AHV, VMware vCenter

Director Software Engineer Optimizing procurement for hospitality success

SeniorAdministrator - Change Management, ServiceNow

Manager - Cloud Technologies N 4D

Senior Technical Program Manager

Program Manager

Track Manager (Tools & Automation)

DLP Manager

SeniorAdministrator - Problem Management, ServiceNow

Product Delivery Lead, VSK

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