West Bengal Operations manager Jobs – 85 Open Jobs Today

Senior Manager- HDFC Operations
Aditya Birla Group —West Bengal
Operations Manager
Technext Technosoft —Kolkata, West Bengal
- Email
- Walk-in
- Sales
- Bachelor's degree
- Team management
- Health insurance
Project Manager – Weldedmesh On Site Operations
SKURITY FENCE PRODUCTS PVT LTD —Kolkata, West Bengal
- Full-time
- Civil engineering
- Administrative experience
- Analysis skills
Quick apply
Operations Manager
FLYWISE —Howrah, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
6d
Centre Manager
NIFA INFOCOMP SERVICES PRIVATE LIMITED —Hugli, West Bengal
- ₹13,964 - ₹25,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
- Flexible schedule
Quick apply
1h
Operations Manager
Nexttus Services Pvt. Ltd —Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Email
- Microsoft Excel
- Business development
- In-person
Quick apply
9d
Operation Manager
DAS FACILITY SERVICES —Ichapur, West Bengal
- ₹12,000 - ₹15,000 a month
- Full-time
- 12th Pass
- Business development
- Project management
- Health insurance
- Flexible schedule
Quick apply
6d
Manager - Retail Store Operations
Vodafone Idea —Kharagpur, West Bengal
- Bachelor's degree
Manager Operations - Reconciliations
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Bachelor's degree
10h
Operations Manager
Jutecalendars.com —Park Street, Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
- Flexible schedule
- Paid sick time
Quick apply
Manager - IT Project Management & Operations (Advisory) - Product
Grant Thornton INDUS —Kolkata, West Bengal
- Project management
- Bachelor's degree
- Organisational skills
Operations Leader
Somnetics —Kolkata, West Bengal
- Urgently hiring
- Microsoft Word
- Microsoft Excel
Facility Manager
Moople Institute of Animation & Design —Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Fit Out Manager - Project Operations
Silver Storey —Kolkata, West Bengal
- ₹14,394.65 - ₹60,000.00 a month
- Full-time
- Carpentry
- Project management
- Electrical experience
Quick apply
1d
Operations Manager
Crekk Ingenious solutions Pvt. Ltd —Kolkata, West Bengal
- ₹15,317.02 - ₹25,000.00 a month
- Full-time
- In-person
- Communication skills
Quick apply
Operations Manager
CLIQUISH VENTURES PVT. LTD. —Salt Lake City, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Master's degree
- Business development
- Project management
Quick apply
9d
Team Leader- Operations|Domestic|06102025
TGBPL TP India - DBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Operation Manager in India
Gear Inc. —Kolkata, West Bengal
- Full-time
- Google Suite
- English
- Analysis skills
- Health insurance
- Paid time off
Quick apply
Senior Lead - Technical Operations
SALESCOM SERVICES —Kolkata, West Bengal
- Up to ₹12,00,000 a year
- Full-time
- Project management
- Health insurance
Quick apply
Production Manager(Automobile/Auto Ancillary Industry)
THE CAREER LINE —Howrah, West Bengal
- ₹65,000 - ₹85,000 a month
- Microsoft Office
- Analysis skills
- Project management
- Health insurance
- Flexible schedule
Quick apply
12d

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Senior Manager- HDFC Operations

Aditya Birla Group -
West Bengal

Apply Now

Job details

Full job description

Designation:

Location: India West Bengal R N Mukherjee Road, Kolkatta

Organization: Financial Services

Job Description:

Job Purpose

To ensure best in class customer experience to HDFC Bank customer and Sales by managing Key relationship & ensuring end to end superior Service delivery.

Job Context & Major Challenges

Aditya Birla Sun Life Insurance Co. launched its life insurance business in India in March of 2000 with a vision to create long term value along with market leadership, to help people mitigate risks of life, accident, health and enhance the financial future of customers, including enterprises.

ABSLI is one of the leading players in the Private Life Insurance Industry in India today. Pioneers of the unique Unit Linked Life Insurance Solutions in India, they have been focused on investment Linked Insurance Products, supported with protection products to maintain leadership in product innovation.

HDFC Bank is operating from more than 5000 branches whereas BSLI is present only in 450 locations. This role calls for using methods and practise to support influence & engage by overcoming this geographical gap distance and spread of the partner branches and provide seamless service.
Distance also adds pressure to cost and therefore any error by sales on account of lack of knowledge, ignorance or sheer casual mistake may result into rework resulting in major impact on the turnaround time (TAT’s), cost and customer experience.
The service level agreements with the bank calls for zero tolerance for errors / slippages or failures on the stringent service level agreements laid down by the partner.
Dynamic environment in terms of regulation, technology, products, and operational processes adds on to the pressure of effective change management, training, education and awareness of teams which are not under the direct control and are spread far and wide.
Managing constantly evolving Bank expectations
Ability to influence, engage & be responsive given the distance from stakeholders.
Open architecture in Bancassurance space & limited variation in product has resulted in increased competition with operational efficiency, convenience and experience becoming the key drivers for differentiating and comparing performance. Challenge is to beat the expectation of partner, exceed delivery by competition and that too consistently without having any direct control but only through effective engagement and influencing

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Effective engagement and building a strong relationship with partner at Zonal Level

Understand partner requirements and facilitate changes / delivery as per partner requirements
Prioritize and facilitate fastest response time.
Identify gaps & gather insights to improve the overall operational delivery framework
Ensure effective escalation management with complete, comprehensive and timely resolution
Report and highlight key achievements and accomplishments through regular communication and reviews with the zonal leadership teams of sales and partner.
Drive changes seamlessly through effective handholding & communication across the geography.
Regular seek feedback on areas of improvement and participate with the sales leadership in developing competitive advantage at the local level.
Stay updated with the latest information and also ensure cascading of any new developments to all relevant stakeholders in shortest time resulting in complete awareness & participation.

KRA2

Agreement

Escalate & report negative practices resulting in breach of code of conduct or SLA’s.
Identify trends, patterns, insights based on data, feedback, voice of customers impacting the SLA’s
Highlight and introduce necessary corrective and preventive measures
Ensure Zero defect and also facilitate first time right approach through effective engagement with sales hierarchy, facilitate changes in operational, product, regulatory & technology aspects.
Ensure highest audit scores & performance in any internal & external audit program.

KRA3

Risk Mitigation

Mitigate risks arising out of transactions in geographically scattered branches
Monitoring transactions for accuracy, timely banking and prevention of frauds.

Review audit reports and implement a suitable governance and surveillance framework to minimize exposure to financial risks.
Analyze MIS' of branches and regions to isolate deviations. Determine the magnitude and seriousness of deviations and take corrective action to prevent financial loss
Prevent Fraudulent / Fake Policies from issuance by Branches by controlling the document verification and reporting to Compliance & UW
Drive initiatives launched by functional teams to achieve cost reduction and/or other such financial goals
Identify & report fraudulent claims by providing proof / information to Claims team and get involved with the investigation as much required and sought.
Drive initiatives to avoid and financial leakages at New business stage & renewal stage

KRA4

Ensuring effective coordination for issuance of business introduced in the zone and policy servicing

Improve input accuracy from sales and take remedial steps to achieve set targets on accuracy and TATs
Collaboration with colleagues in the sales hierarchy and process owners in Head Office / Vendors for issuance/ policy servicing
Promote harmonious working relationships with sales teams, across the sales hierarchy, in the zone.
Manage exceptions sought by sales teams/customers, keeping business objectives & controls in mind.
Analyze the input output ratio at each stage in the New Business pipeline to minimize policy leakage
.
Plan and implement smooth rollout of process changes due to new product launches, regulatory and internal process changes.

KRA5

Effective Complaint Management

Resolving escalated grievances by engaging with the bank, sales & customers in collaboration with relevant functions.
Monitor accuracy with respect to customer service requests/ claims to ensure adherence to overall turnaround time leading to customer / partner satisfaction.
Deploy all means to ensure speedy fulfilment of all pending requirements to ensure faster closure of service requests and service recovery.
Regularly engage with customers to obtain feedback & insights

KRA6

Revenue conservation & sustainability at zonal level

Drive functional initiatives to improve persistency, reduction of leakage, customer retention and driving Net promoter score of both customers & partner.
Ensuring Customer is retained in case of surrender and freelook
Proactively identify and report sustainability related risk and drive corrective and preventive measures for surrender.
Facilitate customer advocacy initiative
Regular meetings with customers / sales hierarchy & Bank branch teams to obtain insights for further improvement and enhancement of experience.

Apply Now

Refine Your Search

operations manager jobs in west bengal

Senior Manager- HDFC Operations

Operations Manager

Project Manager – Weldedmesh On Site Operations

Operations Manager

Centre Manager

Operations Manager

Operation Manager

Manager - Retail Store Operations

Manager Operations - Reconciliations

Operations Manager

Manager - IT Project Management & Operations (Advisory) - Product

Operations Leader

Facility Manager

Fit Out Manager - Project Operations

Operations Manager

Operations Manager

Team Leader- Operations|Domestic|06102025

Operation Manager in India

Senior Lead - Technical Operations

Production Manager(Automobile/Auto Ancillary Industry)

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