Wadala Maharashtra Desktop support technician Jobs – 161 Open Jobs Today

Helpdesk Executive- Level 1
Crest Property Solutions —Lower Parel, Mumbai, Maharashtra
- ₹50,000 a month
- Customer service
- English
- Analysis skills
IT Support Engineer – L1/L2
Sia —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
Senior Technical Support Engineer L2
JENX Digitech Pvt Ltd —Navi Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
Quick apply
Team Leader Helpdesk
SRSG Broadcast India Pvt. Ltd. —Goregaon East, Mumbai, Maharashtra
- Up to ₹7,50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- 12th Pass
- Health insurance
- Cell phone reimbursement
Quick apply
Technical Support Executive
Sensys Technology Ltd —Goregaon, Mumbai, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Software troubleshooting
- B.Sc
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
5d
IT Support Executive
Trigun Infotech Pvt Ltd —Navi Mumbai, Maharashtra
- ₹10,672.04 - ₹20,000.00 a month
- Full-time
- Software troubleshooting
- Microsoft Office
- In-person
Quick apply
Technical Support Specialist -III
Appsierra —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Software development
4d
Software Developer + Technical Support (Intern)
Furtados School of Music (FSM) —Bandra, Mumbai, Maharashtra
- Computer Science
- Software troubleshooting
- Bachelor's degree
Desktop And Network Support Executive
Net Distribution Services Pvt Ltd —Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Software troubleshooting
- Windows
- Linux
Quick apply
Executive - IT Helpdesk
IRIS Business Services Ltd —Navi Mumbai, Maharashtra
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
Quick apply
6d
Executive - IT Helpdesk
IRIS Business Services —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
6d
IT Desktop Support Engineer
Trefoil Packaging PVT LTD —Mumbai, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Windows
- Computer networking
- Health insurance
- Paid time off
Quick apply
Jr Technical Support Executive.
Dusane Infotech India Pvt.Ltd —Wagle Estate, Thane, Maharashtra
- ₹15,000 - ₹21,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
5h
System Administrator (Remote and On-site)
i2e Consulting —Mumbai, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Databases
Technical Customer Support
Algomatix Technology Pvt Ltd —Navi Mumbai, Maharashtra
- ₹15,000 - ₹22,000 a month
- Full-time
- English
- Electrical experience
- Bachelor's degree
Quick apply
3d
Technical Support Team Leader
Avi Infotech LLP —Jogeshwari East, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- Team management
- Organisational skills
Quick apply
Manager - Technical Services, End User Services
Onity Group Inc. —Mumbai, Maharashtra
- Weekend availability
- Microsoft Outlook
- Management
- Computer Science
Facilities Supervisor, helpdesk, Account assistant,MEP Supervisor & Fire Marshal
ELITE SERVICES —Malad West Dely, Mumbai, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- In-person
Quick apply
Exe. Technical Support Engineer
VivaConnect —Mumbai, Maharashtra
- Communication skills
- HTML
Quick apply
IT Helpdesk Executive
XL Dynamics India —Navi Mumbai, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- Day shift
- Software troubleshooting
- Windows
- Microsoft Office

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Helpdesk Executive- Level 1

Crest Property Solutions -
Lower Parel, Mumbai, Maharashtra

Apply Now

Job details

₹50,000 a month

Qualifications

Customer service
English
Local language
Analysis skills
Bachelor's degree
Data entry
Phone etiquette
Leadership
Communication skills
Help desk

Full job description

Team: Management

Reporting: Property Manager

CTC: 50,000 per month

Section II: Job Purpose

The Helpdesk Executive serves as the primary point of contact for residents, addressing queries, complaints, and requests to ensure timely resolution and high satisfaction. The role involves managing helpdesk operations, coordinating with technical and soft services teams, maintaining accurate records, and facilitating amenity bookings to enhance resident experience in a residential complex.

Section III: Key Responsibilities and Accountabilities

1. Request and Complaint Management

Query Logging: Record resident requests and complaints received via phone, email, or in-person in the helpdesk system, ensuring 100% accuracy.
Assignment and Tracking: Assign queries to technical or soft services teams immediately and track progress to ensure closure within defined Turnaround Time (TAT).
Root Cause Analysis: Document the root cause for each request and update the system to support pattern analysis and corrective actions.
Emergency Escalation: Notify the facility manager or site team promptly for emergency situations, ensuring rapid response.
Resident Follow-Up: Follow up with residents to confirm satisfactory closure of requests, addressing any outstanding concerns.

2. Database and Administrative Support

Resident Information: Maintain an updated database of client contact details, emergency contacts, and stakeholder information in the helpdesk module.
Access Control: Facilitate issuance of ID and access control cards for residents after verifying documentation, maintaining accurate logs.
SOP Adherence: Ensure compliance with company policies, client guidelines, and standard operating procedures (SOPs) in all operations.
Duty Roster: Prepare and coordinate duty rosters with the site team to ensure seamless operations.
Attendance and SLA Support: Assist in month-end closing of staff attendance and vendor Service Level Agreement (SLA) compliance reports.

3. Amenity Booking Management

Booking Coordination: Manage bookings for amenities (e.g., clubhouse, gym, banquet hall), ensuring accurate scheduling and resident communication.
Payment Tracking: Monitor and record payments for amenity bookings, issuing receipts and maintaining financial logs.
Booking Updates: Provide residents with timely confirmations and updates on availability, addressing conflicts promptly.

4. Communication and Circulars

Resident Communication: Send circulars, emails, and notices to residents using approved templates, ensuring clarity and professionalism.
Query Response: Respond to resident inquiries consistently within defined TAT, maintaining a courteous and solution-oriented approach.
Internal Coordination: Liaise with technical, soft services, and management teams to relay critical updates and ensure alignment.

5. Vendor and Service Coordination

Service Follow-Up: Monitor scheduled cleaning, technical, and maintenance services as per monthly plans, ensuring adherence to standards.
Vendor Bill Tracking: Maintain a tracker for vendor bills, verifying accuracy and coordinating with the site manager for approvals.
Equipment Complaints: Log complaints for equipment breakdowns with service providers, tracking resolution timelines.

6. MIS and Reporting

Report Generation: Prepare and circulate daily, weekly, fortnightly, and monthly Management Information System (MIS) reports on complaints, requests, and amenity usage.
Complaint Analysis: Analyze complaint logs versus TAT monthly to identify patterns and recommend corrective actions.
Ad Hoc Reporting: Generate ad hoc reports as required by management, ensuring accuracy and timeliness.
Record Maintenance: Keep organized records of all helpdesk activities, including vendor bills, attendance, and resident interactions.

7. Customer Service Excellence

Resident Engagement: Foster positive relationships with residents through proactive communication and empathetic handling of concerns.
Issue Resolution: Escalate unresolved complaints to the Property Manager or relevant authority for swift closure.
Feedback Collection: Gather resident feedback on helpdesk services and share insights with management to improve processes.

8. System and Process Optimization

Software Utilization: Ensure efficient use of helpdesk software for logging, tracking, and reporting activities, maintaining data integrity.
Staff Management: Manage staff additions and exits in systems for attendance and operational purposes, ensuring seamless transitions.
Process Improvement: Identify opportunities to streamline helpdesk workflows, reducing TAT and enhancing resident satisfaction.

Section IV: Knowledge, Experience, and Skills

Educational Qualifications

Bachelor’s degree in any discipline

Experience

Minimum 2+ years of experience in helpdesk or customer service roles, preferably in residential complexes

Key Competencies

Excellent communication skills in English and local language (verbal and written)

Proficiency with helpdesk software, EPBX, printers, and office systems

Strong phone etiquette and customer management skills

Presentable, well-groomed, and professional demeanor

Interpersonal skills for resident and team collaboration

Proactive and adaptive to site ambiance and working culture

Analytical skills for complaint pattern analysis and reporting

Section V: Key Performance Indicators (KPIs)

Resident Satisfaction: Achieve a minimum of 90% resident satisfaction in quarterly feedback surveys.
Request Closure: Close 95% of complaints and requests within defined TAT.
Data Accuracy: Ensure 100% accuracy in logging requests, payments, and resident data.
Report Timeliness: Submit 100% of daily, weekly, and monthly MIS reports on time.
Emergency Response: Escalate 100% of emergency situations to the facility manager within 10 minutes of receipt.

Section VI: Typical Daily Tasks

Query Logging: Record resident complaints and requests in the helpdesk system via phone, email, or in-person.
Task Assignment: Assign queries to technical or soft services teams and track progress for timely closure.
Resident Communication: Respond to resident inquiries, send circulars, and confirm amenity bookings.
Follow-Ups: Contact residents to verify resolution satisfaction and follow up on scheduled services.
Booking Management: Process amenity bookings, collect payments, and update booking logs.
Documentation: Update resident contact details, ID/access card logs, vendor bills, and attendance records.
Reporting: Prepare and circulate daily MIS reports on complaints and requests.
System Updates: Manage staff data in operational systems and ensure accurate data entry.
Service Coordination: Monitor cleaning or technical services and log equipment breakdown complaints.
Feedback Collection: Engage with residents to gather feedback on helpdesk services.

Section VII: Self-Image Required

The Helpdesk Executive must project a professional, approachable, and resident-centric image that aligns with the organization’s commitment to exceptional service. This includes:

Professional Appearance: Maintain a neat, well-groomed appearance, adhering to the organization’s dress code (e.g., business casual or branded uniform).
Friendly Demeanor: Display a warm, courteous, and solution-oriented attitude when interacting with residents and staff.
Confident Presence: Exude confidence and competence to build trust in handling queries and complaints.
Cultural Alignment: Reflect the organization’s values of resident satisfaction, teamwork, and integrity in all interactions.

Section VIII: Traits

The ideal candidate for the Helpdesk Executive role should exhibit the following traits:

Empathetic: Understands and addresses resident concerns with sensitivity and care.
Organized: Manages multiple queries, bookings, and reports with precision and efficiency.
Proactive: Anticipates resident needs and identifies process improvements to enhance service delivery.
Resilient: Handles high-pressure situations, such as urgent complaints, with composure.
Collaborative: Works seamlessly with technical, soft services, and management teams to resolve issues.
Detail-Oriented: Ensures accuracy in data entry, reporting, and resident communication.
Adaptable: Adjusts to the dynamic needs of the residential complex and its residents.

Apply Now

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