Bommasandra Industrial Estate Bengaluru Karnataka Shift leader Jobs – 1005 Open Jobs Today

CRM Executive
The Indian Garage Co —Bommanahalli, Bengaluru, Karnataka
- ₹25,000 - ₹28,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick apply
14d
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- Full-time
- Azure
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Marketing Manager
Tap HQ —HSR Layout Sector 2, Bengaluru, Karnataka
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- Full-time
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Quick apply
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- ₹15,00,000 - ₹18,00,000 a year
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- English
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Teachmint —Bengaluru, Karnataka
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Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
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- Master's degree
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IG Group —Bengaluru, Karnataka
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Analog Devices —Bengaluru, Karnataka
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- Full-time
- Hospitality
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- In-person
- Health insurance
- Paid time off
Quick apply
12d
Area Manager / Regional Business Manager
Novartis —Bengaluru, Karnataka
- Full-time
- Microsoft Access
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6d
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RTX Corporate —Bengaluru, Karnataka
- Full-time
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Bosch Group —Bengaluru, Karnataka
- Full-time
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- Bachelor's degree
Quick apply
8d
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Concentrix —Bengaluru, Karnataka
- Weekend availability
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5d
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Bark —Bengaluru, Karnataka
- Analysis skills
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Area Manager / Regional Business Manager (Dermatology Specialty Sales)
Novartis —Bengaluru, Karnataka
- Full-time
- Microsoft Access
- Sales
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7h
Account Manager, Large Customer Sales
Google —Bengaluru, Karnataka
- Full-time
- Master's degree
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Business Partner - Resource Management 4B
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- English
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Quick apply
1d

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CRM Executive

The Indian Garage Co -
Bommanahalli, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹25,000 - ₹28,000 a month
14 days ago

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Flexible schedule
Life insurance
Paid sick time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center experience
B.Sc
B.Com
English
Microsoft Office
Bachelor's degree
Hindi

Full job description

Job description

Customer Support Executive

About the job

Customer Support Executive delivers all aspects of support for TIGC products such as usability,

content search and answers to customers inquiries.

The Customer Support Executive will be providing effective and well-mannered support to

customers in relation to their product or service by Phone, Chat and Email. This includes active

focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the

vital action is taken to resolve a customer’s query.

YOUR DAILY TASKS

∙ Respond to customer’s enquiries relating to information, product and fault calls resolving

as many queries as possible on the first interaction

∙ Take inbound and make outbound calls to resolve and/or route customers across service

delivery.

∙ Log and classify all calls and requests for assistance in the customer relationship

management system

∙ Filter and call out enquiries related to other aspects of the business and handover to the

appropriate department

∙ Handle the resolution process for customers relating to data and applications for a

particular product/s and contact

∙ Coordinate enquiry resolution progress and proactively call customers with a status

update or resolution if queries cannot be resolved on initial interaction

∙ Follow the appropriate procedures to respond to issues and update our customers when

outages of a major nature occur

∙ Call out problems affecting several customers or influencing the timely resolution of one

customer’s enquiry, including customer concerns to the team leader and other support,

sales, engineering, or resolver groups as appropriate

∙ Recognize and raise recurring problems, inferior processes, or outdated procedures

∙ Accept additional projects or areas of responsibility that will improve the team’s

performance

What Do You Need To Bring

∙ 2+ years of Email/Chat/Voice Process experience.

∙ BA/ BS / BCom degree or educational equivalent

∙ Business level, both written and spoken fluency in English

∙ Experience in a customer service or contact center environment preferred

∙ The ability to learn and become specialists in products and develop a sound

understanding

∙ Positive approach to undertake additional projects and responsibilities from time to time

∙ Strong working knowledge of external systems, PC-based internet, and software

applications (Internet, Microsoft Office - Outlook, Word, Excel)

∙ Ability to work independently while making sound business decisions on case

information.

∙ Well-developed sense of urgency and follow-through

∙ Time Management and Adherence to schedules

∙ Willingness to work hard and have fun doing it!

Competencies:

∙ Customer Focus

∙ Listening

∙ Problem Solving

∙ Composure

∙ Drive for Results

∙ Ethics and Values

∙ Integrity and Trust

ENGLISH & HINDI Mandatory

Working Hours: Rotation shift & Week offs

Work Location: Bangalore

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

Flexible schedule
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

shift leader jobs in bommasandra industrial estate bengaluru karnataka

CRM Executive

Manager, Technical Product Management

Marketing Manager

Team Leader, Customer Service

Customer Success Manager - US Accounts

Team Lead - Customer Support

Global Leader - Resource Management

Customer Experience Team Lead

Director, Project / Program Management

Specialist Deputy Manager - Strategic Market Insights and Thought Leadership - Strategy

Front Office Team Leader

Area Manager / Regional Business Manager

Senior Manager - Enterprise Agile Coach

HR Shared Services Employee Support_Director_HR Business Partners

Bosch Production System or Lean Coordinator

Team Leader, Operations

Senior Customer Experience Manager

Area Manager / Regional Business Manager (Dermatology Specialty Sales)

Account Manager, Large Customer Sales

Business Partner - Resource Management 4B

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