Hyderabad Telangana Senior customer advocate Jobs – 122 Open Jobs Today

HR Partner, APACMEA Corporate & Stores, WWAS & G&A HRP
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
Director / Senior Manager, Test Engineering
ValGenesis —Hyderabad, Telangana
- Full-time
- Presentation skills
- AI
Quick apply
Training Specialist II, Account Health Support
Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
Senior Product Designer
Mitratech —Hyderabad, Telangana
- Research
- Bachelor's degree
- JavaScript
Quick apply
Sr. AI Product Manager
Cyara —Hyderabad, Telangana
- Hybrid work
- Master's degree
- Product management
- AI
Quick apply
Project Manager
Nextpower —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Business Development Executive, B2B Sales
Shinewell —Hyderabad, Telangana
- ₹4,00,000 - ₹4,50,000 a year
- Full-time
- Hybrid work
- Merchandising
- Master's degree
- Bachelor's degree
- Commuter assistance
- Cell phone reimbursement
Quick apply
Medical Operations Manager
Amgen —Hyderabad, Telangana
- Computer Science
- PMP
- Customer service
Manager Medical Operations
Amgen —Hyderabad, Telangana
- Computer Science
- PMP
- Customer service
Sr Manager, Product Management, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Full-time
- Business development
- Bachelor's degree
- Team management
Customer Success Manager (Salesforce Commerce Cloud / Demandware exp mandatory)
Salesforce —Hyderabad, Telangana
- Weekend availability
- Salesforce
- Travel
- Communication skills
Agents for Good Readiness Lead
Blackbaud —Hyderabad, Telangana
- Full-time
- B.Sc
- Bachelor's degree
- AI
5d
AJO Senior Consultant (Database)
VML/WPP Enterprise Solutions —Hyderabad, Telangana
- Remote
- Oracle
- Salesforce
- Java
Quick apply
Senior IT Business Analyst
Medtronic —Nanakramguda, Hyderabad, Telangana
- Full-time
- Computer Science
- English
- Analysis skills
Senior Product Technology Manager
Google —Hyderabad, Telangana
- Full-time
- Data analysis skills
- System design
- Java
Senior Quality Engineer
S&P Global —Hyderabad, Telangana
- Email
- Computer Science
- Java
- SQL
- Health insurance
- Paid time off
11d
Senior Quality Engineer
Lloyds Technology Centre —Hyderabad, Telangana
- Full-time
- DevOps
- Data analysis skills
- Java
1d
Program Manager II,IN Relay Ops, APEX IN Relay Operations
ASSPL - Telangana —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Management
- English
Salesforce Solution Architect / Senior Solution Architect - Lifesciences
Salesforce —Hyderabad, Telangana
- Full-time
- Salesforce
- DevOps
- JavaScript
Senior Developer Agentic AI
S&P Global —Hyderabad, Telangana
- Email
- System design
- Master's degree
- AWS
- Health insurance
- Paid time off

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HR Partner, APACMEA Corporate & Stores, WWAS & G&A HRP

ADCI HYD 13 SEZ -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Master's degree
Bachelor's degree
Human resources

Full job description

DESCRIPTION

This is a fixed term contract role for 12 months.

At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.

Key job responsibilities
Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.

Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.

Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.

HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.

Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.

This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.

BASIC QUALIFICATIONS

Bachelor's degree
3+ years of HR generalist, management, or business partner role experience
Experience working in a matrixed organization
Experience working with and influencing senior level stakeholders
Strong HR acumen, including strong problem-solving skills, critical thinking and analysis
Ability to identify problems and drive appropriate solutions independently

PREFERRED QUALIFICATIONS

Master's degree
Coaching and consulting skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior customer advocate jobs in hyderabad telangana

HR Partner, APACMEA Corporate & Stores, WWAS & G&A HRP

Director / Senior Manager, Test Engineering

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Project Manager

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Senior Quality Engineer

Program Manager II,IN Relay Ops, APEX IN Relay Operations

Salesforce Solution Architect / Senior Solution Architect - Lifesciences

Senior Developer Agentic AI

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