Kl Front office hospital Jobs – 97 Open Jobs Today

Telecalling Head
Yana IVF & Fertility Centre —Thiruvananthapuram, Kerala
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
8d
Hospital Receptionist
MAGJ Hospital Mookkannoor —Angamali, Kerala
- From ₹15,000 a month
- Weekend availability
- MSW
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
Receptionist/Administrator
Susrutha Ayurveda Hospital, Kowdiar —Kowdiar, Thiruvananthapuram, Kerala
- ₹10,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Administrative experience
- Bachelor's degree
Quick apply
2d
Front Office Manager
Tatva Ayurveda —Calicut, Kerala
- ₹12,000 - ₹15,000 a month
- Full-time
- Nursing
- No experience needed
- 12th Pass
- Paid time off
- Food provided
Quick apply
12d
Patient Care Coordinator
NABH Accredited Hospital- 300 bedded —Angamali, Kerala
- ₹15,000 - ₹20,000 a month
- Weekend availability
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Front Desk Receptionist
Hair and Skin Clinic —Malaparamba , Calicut, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- 12th Pass
- Computer skills
- In-person
Quick apply
2h
Front Office Assistant
AMEND DENTAL CENTRE LLP —Kottakkal, Kerala
- From ₹15,000 a month
- Full-time
- Customer service
- 12th Pass
- In-person
Quick apply
Assistant Manager - Operations (Healthcare)
CRESCENT PAEDIATRIC AND NEONATOLOGY LLP —Calicut, Kerala
- ₹22,000 - ₹35,000 a month
- Full-time
- Master's degree
- Team management
- Human resources
Quick apply
Senior Guest Relation Executive
Somatheeram Ayurvedic Hospital & Yoga centre —Kovalam, Thiruvananthapuram, Kerala
- ₹28,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Health insurance
- Food provided
Quick apply
Receptionist
SYRUS MM HOSPITAL —Pappinisseri, Kerala
- ₹10,000 - ₹17,000 a month
- Full-time
- Customer service
- Administrative experience
- 12th Pass
- Commuter assistance
- Cell phone reimbursement
Quick apply
7d
Hospital administration Trainee
Yana IVF & Fertility Centre —Kaudiar, Kerala
- Full-time
- Microsoft Office
- Bachelor's degree
- Human resources
Quick apply
Clinic Manager
MIDAC DENTAL CENTRE, MANJERI —Calicut, Kerala
- ₹25,000 - ₹30,000 a month
- Weekend availability
- Management
- Customer service
- Microsoft Office
Quick apply
senior executive /assistant manager Operations
KIMS Valiyath —Karunagappalli, Kerala
- Full-time
- In-person
Quick apply
Patient Relation Executive
AMEND DENTAL CENTRE LLP —Edappal, Kerala
- From ₹15,000 a month
- Full-time
- Customer service
- 12th Pass
- Bachelor's degree
Quick apply
Receptionist
ASCENT ENT HOSPITAL —Perintalmanna, Kerala
- ₹7,000 - ₹15,000 a month
- Full-time
- Nursing
- 12th Pass
- Bachelor's degree
Quick apply
IVF Counsellor cum Receptionist
Yana IVF & Fertility Centre —Kochi, Kerala
- ₹15,000.00 - ₹23,390.39 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Computer skills
Quick apply
4d
Receptionist
KIBITZ INTERNATIONAL REHABILITATION CENTRE —Kottakkal, Kerala
- ₹8,889.68 - ₹15,000.00 a month
- Customer service
- English
- Microsoft Office
- Flexible schedule
Quick apply
Business Development Officer
Yana IVF & Fertility Centre —Thiruvananthapuram, Kerala
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
8d
Operations Executive
KANNUR MEDICAL COLLEGE, ANJARAKANDY —Kannur District, Kerala
- From ₹15,000 a month
- Full-time
- Customer service
- Microsoft Office
- Master's degree
Quick apply
Telecalling Head
Lv2 Solution —Thiruvananthapuram, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
Quick apply
7d

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Telecalling Head

Yana IVF & Fertility Centre -
Thiruvananthapuram, Kerala

Quick apply

Job details

Full-time
₹40,000 - ₹50,000 a month
8 days ago

Qualifications

Microsoft Excel
Master's degree
Sales
Inside sales
Analysis skills
Bachelor's degree
Healthcare management
Data entry
Business Administration
MBA
Communication skills
Hospital experience

Full job description

Job Summary

We are looking for an experienced Head – Telecalling to lead and manage the telecalling function for our IVF/Fertility centres. The candidate will be responsible for lead management, appointment generation, patient follow-up, conversion, team productivity and achievement of business targets.

The ideal candidate should have strong experience in healthcare/IVF telecalling, excellent team-management skills and a proven track record of improving lead-to-appointment and appointment-to-patient conversion.

Key ResponsibilitiesTeam Management

Lead, manage and motivate the entire telecalling team.
Set daily, weekly and monthly targets for telecallers.
Monitor individual and team productivity.
Conduct daily team huddles and performance reviews.
Allocate leads effectively among team members.
Identify underperforming employees and implement improvement plans.
Conduct training, coaching and call-quality reviews.
Coordinate recruitment and onboarding of telecalling staff with HR.

Lead Management

Ensure all fresh leads are contacted within the defined turnaround time.
Monitor proper allocation and follow-up of leads.
Ensure no lead is left unattended.
Monitor lead status and ensure accurate data entry.
Track fresh leads, follow-ups, appointments, no-shows and postponed patients.
Establish systematic follow-up processes for potential IVF patients.
Ensure proper tagging and categorisation of IVF patients.

Appointment & Conversion Management

Drive lead-to-appointment conversion.
Improve appointment attendance and reduce no-shows.
Monitor appointment-to-consultation conversion.
Coordinate with front office and counselling teams to ensure smooth patient conversion.
Identify reasons for non-conversion and develop corrective strategies.
Monitor postponed patients and ensure timely follow-up.
Escalate repeated postponements and high-potential leads to the appropriate team leader/management.

IVF Patient Follow-up

Ensure proper follow-up of IVF enquiries.
Track patients who have:
Not booked an appointment
Missed appointments
Postponed consultation
Completed consultation but not started treatment
Deferred IVF treatment
Develop structured follow-up schedules for different patient categories.
Coordinate with IVF counsellors for high-potential patients.

Performance Monitoring

Monitor and analyse:

Total leads received
Calls attempted
Connected calls
Follow-ups completed
Appointments booked
Appointments attended
No-shows
Postponements
Consultation conversions
Counselling conversions
IVF starts
Lead-to-appointment conversion %
Appointment-to-consultation conversion %
Counselling-to-IVF conversion %
Agent-wise productivity
Centre-wise performance

MIS & Reporting

Prepare and submit:

Daily Reports

Leads received
Calls completed
Appointments generated
Pending follow-ups
Agent performance
Conversion status

Weekly Reports

Team performance
Centre-wise performance
Conversion analysis
Lost-lead analysis
No-show analysis
Agent productivity
Corrective action plan

Monthly Reports

Target vs achievement
Lead source performance
Agent-wise performance
Conversion trends
Revenue contribution
Performance improvement plan

Quality & Call Monitoring

Regularly listen to recorded/live calls where applicable.
Evaluate communication quality, accuracy and patient handling.
Ensure telecallers follow approved call scripts and SOPs.
Identify gaps in patient communication.
Conduct regular call-quality audits.
Provide individual coaching and feedback.
Ensure professional and empathetic communication with patients.

Marketing Coordination

Coordinate with Digital Marketing and Marketing teams regarding lead generation.
Analyse lead quality by source/campaign.
Provide feedback on poor-quality or low-converting leads.
Recommend changes to marketing campaigns based on telecalling data.
Track campaign-wise appointment and conversion performance.
Support marketing teams in improving lead quality.

Cross-Department Coordination

Work closely with:

Marketing
Digital Marketing
IVF Counsellors
Front Office
Patient Relations/GRE
Doctors
Centre Managers
Operations
HR
IT

Ensure smooth movement of patients from Lead → Appointment → Consultation → Counselling → IVF Treatment.

Training & Development

Develop training programmes for telecallers.
Train new employees on:
IVF basics
Calling techniques
Patient communication
Objection handling
Appointment booking
Follow-up techniques
CRM/data entry
Call etiquette
Conduct regular refresher training.
Develop objection-handling scripts and FAQs.
Share successful calling practices across the team.

Required Qualifications

Bachelor's degree in any discipline.
MBA/PG Diploma in Marketing, Sales or Healthcare Management will be an advantage.

Experience

5–8 years of experience in telecalling / inside sales / healthcare sales.
Experience managing a large telecalling team preferred.
IVF/Fertility/Hospital experience will be strongly preferred.
Proven experience in lead conversion and appointment generation is essential.

Required Skills

Excellent communication skills.
Strong leadership and people-management skills.
Target-oriented approach.
Strong follow-up and conversion skills.
Good understanding of CRM/telecalling systems.
Excellent analytical and reporting skills.
Strong objection-handling ability.
Coaching and team-development skills.
Good knowledge of Excel/Google Sheets and MIS.
Ability to work under pressure and meet deadlines

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

Quick apply

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