Punjab Call centre Jobs – 131 Open Jobs Today

WFM
SkySun —Mohali, Punjab
- ₹4,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Paid sick time
Quick apply
8d
Telesales Executive
Desh Bhagat University —Fatehgarh Sahib District, Punjab
- ₹7,000 - ₹15,000 a month
- Full-time
- English
- In-person
- Communication skills
- Work from home
Quick apply
Customer Support Executive (CSE)
Orevion Global Services —Mohali, Punjab
- ₹30,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
Telesales Executive with 1-3 Yrs + Trading Exp (Must)
A Digital Blogger —Mohali, Punjab
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Sales
- English
- Paid time off
- Cell phone reimbursement
Quick apply
11d
Telesales Executive
okko global services pvt ltd —Mohali, Punjab
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Microsoft Office
- Cell phone reimbursement
Quick apply
International Outbound Sales Specialist
HIRING BOAT —Mohali, Punjab
- ₹45,000 - ₹80,000 a month
- Full-time
- CRM software
- Sales
- In-person
Quick apply
13d
B2B Telesales
Elite Wolf Solutions —Mohali, Punjab
- ₹20,000 - ₹50,000 a month
- Full-time
- Business development
- In-person
- Communication skills
- Commuter assistance
Quick apply
6d
Call Handler
Lovely sports —Jalandhar, Punjab
- From ₹10,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Paid time off
Quick apply
8d
Telesales Executive
Black Tiel Marketing Agency —Mohali, Punjab
- ₹18,000 - ₹25,000 a month
- Full-time
- Sales
- English
- In-person
Quick apply
8d
Team Leader - Telesales
Finvasia —Mohali, Punjab
- Up to ₹45,000 a month
- Full-time
- Microsoft Excel
- Sales
- Master's degree
- Health insurance
Quick apply
Technical Support Representative
Abile Manpover solution pvt ltd —S.A.S Nagar District, Punjab
- ₹23,000 - ₹24,000 a month
- Full-time
- Microsoft Office
- 12th Pass
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
Telesales Executive
DEEP AYURVEDA HEALTHCARE PVT LTD —Mohali, Punjab
- ₹15,000 - ₹20,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
- Paid time off
- Paid sick time
Quick apply
9d
Senior Telesales Executive
Meadbery —Zirakpur, Punjab
- ₹22,000 - ₹30,000 a month
- Full-time
- CRM software
- Microsoft Excel
- English
- Commuter assistance
- Paid time off
Quick apply
5d
Inbound Sales Consultant
Inbound Calls —Ludhiana, Punjab
- ₹30,000 - ₹40,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
Call Centre executive - Eye Hospital
Garg Eye Hospital —Patiala, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Outbound Tele-sales specialist
Trioark solutions pvt. ltd. —Mohali, Punjab
- From ₹30,000 a month
- Full-time
- CRM software
- English
- Business development
Quick apply
10d
Call Center Executive
Cjs Solutions —Landran, Punjab
- ₹18,000 - ₹25,000 a month
- Day shift
- Customer service
- English
- 12th Pass
- Health insurance
- Paid time off
Quick apply
14d
Cold Calling Executive – IT Sales(Females preferred)
Elyria software Pvt. Ltd. —Mohali, Punjab
- ₹25,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
1d
Telesales Agent
Custom Print —Kotkapura, Punjab
- Up to ₹12,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Telesales Agent
DRG Groups —Ludhiana, Punjab
- ₹15,000 - ₹20,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
4d

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WFM

SkySun
Mohali, Punjab

Quick apply

Job details

Full-time
₹4,00,000 - ₹8,00,000 a year
8 days ago

Benefits

Provident Fund
Paid sick time

Qualifications

Microsoft Excel
Statistics
Maths
Analysis skills
Bachelor's degree
Forecasting
Workforce management
Communication skills
Analytics

Full job description

Workforce Management (WFM) Analyst –

6 days working
On Site role
Mohali location
Night Shift

Position Summary-

The Workforce Management (WFM) Analyst is responsible for workforce planning, forecasting, scheduling, real-time monitoring, capacity planning, and workforce analytics to ensure optimal staffing levels and operational efficiency. The role partners closely with Operations, HR, Training, QA, Finance, and leadership

teams to achieve service level targets, improve productivity, and drive data-based decision-making.

Key Responsibilities:

Workforce Planning & Forecasting-

Analyze historical workload, call volumes, and staffing requirements.

Develop workforce plans aligned with business objectives.

Support capacity planning and resource allocation initiatives.

Recommend staffing levels based on forecasted demand.

Assist in headcount planning and budgeting activities.

Generate short-term and long-term volume and staffing forecasts.

Analyze trends and identify potential workforce risks.

Improve forecast accuracy through continuous analysis and refinement.

Collaborate with Operations and stakeholders to align workforce strategies.

Scheduling & Workforce Optimization-

Create optimized schedules to meet service level and productivity targets.

Manage breaks, meetings, training schedules, and offline activities.

Support workforce scheduling across multiple US time zones.

Balance operational requirements with employee needs.

Monitor and control overtime utilization.

Ensure adequate staffing coverage across all business functions.

Intraday Management-

Monitor real-time operational performance and staffing levels.

Compare actual workload against forecasts and schedules.

Identify and manage staffing variances proactively.

Coordinate overtime, VTO, and schedule adjustments as required.

Support recovery actions to maintain service levels and business objectives.

Escalate operational risks and recommend corrective measures.

Performance Analytics-

Monitor workforce KPIs including adherence, occupancy, shrinkage, utilization, and productivity.

Analyze staffing efficiency and workforce performance trends.

Evaluate workforce utilization and identify optimization opportunities.

Perform root cause analysis for performance gaps.

Recommend process and staffing improvements based on data insights.

Reporting & Dashboard Management-

Prepare daily, weekly, and monthly workforce reports.

Develop and maintain dashboards and scorecards.

Track and report adherence, occupancy, shrinkage, productivity, and utilization metrics.

Present workforce insights and recommendations to management.

Ensure timely and accurate reporting across stakeholders.

Capacity Planning-

Determine FTE requirements based on forecasted demand.

Support workforce planning for new business launches and seasonal peaks.

Assist recruitment teams with hiring forecasts and staffing requirements.

Optimize workforce allocation to maximize operational efficiency.

Shrinkage & Adherence Management-

Monitor shrinkage, absenteeism, leave trends, and attendance patterns.

Analyze causes of shrinkage and recommend corrective actions.

Monitor schedule adherence and investigate exceptions.

Partner with Operations leaders to improve adherence performance.

Support coaching initiatives using workforce data and insights.

Productivity Optimization-

Maximize productive hours through workforce optimization strategies.

Analyze occupancy and utilization trends.

Identify opportunities to improve operational efficiency and workforce productivity.

Recommend actions to improve resource utilization and service delivery.

Stakeholder Management-

Partner with Operations, HR, QA, Training, Finance, and Client teams.

Participate in workforce planning and business review meetings.

Provide workforce insights and recommendations to support business decisions.

Communicate workforce risks, opportunities, and performance trends effectively.

Systems Administration-

Maintain and update workforce management systems.

Validate schedules and workforce planning data.

Ensure data integrity and reporting accuracy.

Support system testing, enhancements, and implementation activities.

Continuous Improvement-

Drive initiatives to improve forecasting and scheduling accuracy.

Standardize workforce management processes and best practices.

Support automation and reporting enhancement projects.

Participate in Lean Six Sigma and continuous improvement initiatives.

Compliance & Governance-

Ensure compliance with organizational policies and client requirements.

Support internal and external audit activities.

Maintain confidentiality and data security standards.

Ensure workforce planning practices align with governance requirements.

Required Qualifications-

Bachelor's degree in Business, Mathematics, Statistics, Operations, Commerce, or a related field.

2–5 years of experience in Workforce Management, Capacity Planning, Scheduling, or Real-Time

Management within a BPO/Contact Center environment.

Strong understanding of forecasting, scheduling, capacity planning, and workforce analytics.

Advanced proficiency in Microsoft Excel.

Experience with WFM tools such as Verint, NICE IEX, Aspect, Calabrio, or equivalent.

Strong analytical, problem-solving, and communication skills.

Key KPIs-

Forecast Accuracy

Schedule Adherence

Occupancy

Utilization

Shrinkage

Productivity

Service Level Achievement

Staffing Efficiency

Overtime Management

Reporting Accuracy & Timeliness

Pay: ₹400,000.00 - ₹800,000.00 per year

Benefits:

Paid sick time
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

call centre jobs in punjab

WFM

Telesales Executive

Customer Support Executive (CSE)

Telesales Executive with 1-3 Yrs + Trading Exp (Must)

Telesales Executive

International Outbound Sales Specialist

B2B Telesales

Call Handler

Telesales Executive

Team Leader - Telesales

Technical Support Representative

Telesales Executive

Senior Telesales Executive

Inbound Sales Consultant

Call Centre executive - Eye Hospital

Outbound Tele-sales specialist

Call Center Executive

Cold Calling Executive – IT Sales(Females preferred)

Telesales Agent

Telesales Agent

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