Bandra Mumbai Maharashtra Technical support engineer l2 Jobs – 152 Open Jobs Today

Analyst, IT Support
Cactus Communications Services Pte. Ltd. —Mumbai, Maharashtra
- Microsoft Outlook
- Software troubleshooting
- B.Sc
Ops Support L2
MobileProgramming —Mumbai, Maharashtra
- Azure
- Oracle
- Computer Science
Cross Technology Managed Services Engineer (L3) - Weblogic
NTT DATA —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Bachelor's degree
Desktop Support Engineer
ComUnus Technologies Pvt Ltd —Goregaon, Mumbai, Maharashtra
- Up to ₹3,00,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
Microsoft 365 Engineer (L2)
Olevea Nxt —Mumbai, Maharashtra
- ₹35,000 - ₹50,000 a month
- Full-time
- Windows
- SharePoint
- In-person
Quick apply
9d
IT Support Engineer (L2)
S S Technologies —Mumbai, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
Elastic Engineer – L2
Ashnik —Mumbai, Maharashtra
- Azure
- Computer Science
- AWS
- Health insurance
Technical Specialist MS - Middleware
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Bachelor's degree
MS Engineer L2, Middleware
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Azure
- Oracle
- AWS
L2 Infrastructure & Deployment Support Engineer
Moonlight Placement Services —Mumbai, Maharashtra
- ₹50,000 - ₹80,000 a month
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
- Health insurance
- Life insurance
Quick apply
Technical Specialist - Linux
NTT DATA —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Linux
Server Load Balancer Engineer (L2)
NTT Ltd —Mumbai, Maharashtra
- Full-time
MS Engineer L2, Linux
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Linux
MS Engineer L2, Linux
NTT DATA —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Linux
Server Load Balancer Engineer (L2)
NTT DATA —Mumbai, Maharashtra
- Full-time
ZScaler L2 Engineer
Atos —Mumbai, Maharashtra
- Microsoft Access
- Azure
- Research
Technical Specialist MS - Middleware
NTT DATA —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Bachelor's degree
MS Engineer - Data Center Operations
NTT DATA —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
Vault Backup Engineer L2
New Era Informatique —Mumbai, Maharashtra
- ₹7,00,000 - ₹8,00,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
MS Engineer L3, Windows & VMware
NTT DATA —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Bachelor's degree

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Analyst, IT Support

Cactus Communications Services Pte. Ltd.
Mumbai, Maharashtra

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Job details

Qualifications

Desktop support
Microsoft Outlook
Software troubleshooting
B.Sc
Windows
Microsoft Office
Science
Bachelor's degree
ITIL
IT support
B.E.
Linux
Communication skills
Active Directory

Full job description

Job description:

Please note: This position requires you to work from our Mumbai office based in Andheri East.

At CACTUS, we are seeking an experienced Desktop Engineer / IT Support Analyst to provide Level 2 end-user support in a 24x7 enterprise environment. The ideal candidate will be responsible for desktop, laptop, and end-user application support, ensuring high availability, performance, and user satisfaction while meeting SLA commitments.

Job responsibilities:

Install, configure, and support Windows desktop/laptop environments (MacOS/Linux exposure is a plus).
Provide L2 technical support to end-users via phone, email, chat, and remote tools.
Troubleshoot and resolve hardware, software, Office 365, Outlook/Exchange, Active Directory, printer, and basic network issues.
Manage incident and service request lifecycle using ITSM/ticketing tools, ensuring SLA adherence.
Perform remote troubleshooting, root cause analysis, and coordinate escalations to internal SMEs or external vendors.
Support laptop imaging, deployment, configuration, and asset management activities.
Maintain and update technical documentation, SOPs, and knowledge base articles.
Ensure compliance with IT security policies, patching, antivirus, and endpoint protection standards.
Communicate effectively with users, providing timely updates and resolution status.
Prepare incident reports, trend analysis, and operational documentation as required.

Qualifications and prerequisites:

Must Have Skills:

Bachelor’s degree in B.Sc., BCA, B.Tech, BE, or equivalent experience.
3–5 years of experience in Desktop Support / IT Support Analyst / Helpdesk role.
Strong hands-on experience with Windows OS, Office 365, Exchange Online, Active Directory, Skype/Teams, OneDrive.
Experience in hardware troubleshooting, laptop configuration, and peripheral support.
Familiarity with remote support tools and enterprise ticketing systems.
Excellent problem-solving, communication, and customer-handling skills.
Willingness to work in a 24x7 support environment.

Preferred Skills:

Exposure to Linux environments
Knowledge of Active Directory user/group/DL management.
Experience with ITIL-based processes; ITIL/Microsoft certifications are a plus.
Familiarity with endpoint security and patch management tools.

Application process:

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and an HR Business Partner round.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
Documenting work that brings everyone on the same page.
Maturity to choose between synchronous and asynchronous collaboration.
Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About Us:

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Apply Now

Refine Your Search

technical support engineer l2 jobs in bandra mumbai maharashtra

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Vault Backup Engineer L2

MS Engineer L3, Windows & VMware

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