Chennai Tamil Nadu Technical support work from home Jobs – 172 Open Jobs Today

Service Operations Head – Pan India
Biotastic Health Systems —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- Plumbing
Quick apply
9d
Junior Functional Consultant ( BA )
Tridots Tech —Porur, Chennai, Tamil Nadu
- ₹15,000 - ₹45,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Paid sick time
Quick apply
Telecaller ( 2 yrs Exp, Egmore-Chennai )
THE MADRAS MECHANICAL INSTITUTE —Egmore, Chennai, Tamil Nadu
- ₹15,000 - ₹35,000 a month
- Full-time
- Sales
- English
- Computer skills
- Cell phone reimbursement
Quick apply
6d
Junior Research Associate
Innova market insights India Private limited —Madras Electricity System, Chennai, Tamil Nadu
- From ₹4,00,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Bachelor's degree
- Health insurance
- Work from home
Quick apply
Survey Executive
Neurealm (Formerly GS Lab | GAVS) —Chennai, Tamil Nadu
- ₹19,016.85 - ₹44,413.54 a month
- Part-time
- In-person
- Paid time off
- Work from home
Quick apply
IT Solutions Consultancy
DHL —Chennai, Tamil Nadu
- Hybrid work
- English
- SQL
- Analysis skills
- Health insurance
ERP Developer
Highshine IT Solutions —Keelkattalai, Chennai, Tamil Nadu
- ₹2,70,000 a year
- Email
- Oracle
- Computer Science
- SQL
- Health insurance
- Paid time off
Quick apply
7d
Analyst IV-Threat Intel
Verizon —Chennai, Tamil Nadu
- Azure
- Windows
- AWS
- Work from home
2d
Software Engineer
DHL —Chennai, Tamil Nadu
- Hybrid work
- Software troubleshooting
- DevOps
- Master's degree
- Health insurance
Associate Software Engineer 1
PowerSchool Group LLC —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Research
- JavaScript
Senior Analyst- Power BI
Société Générale —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Project management
- Communication skills
4h
Process Associate
Apex Group —Chennai, Tamil Nadu
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
14d
HIRING – EXPERIENCED TELECALLER FOR ADMISSIONS
THE MADRAS MECHANICAL INSTITUTE —Egmore, Chennai, Tamil Nadu
- ₹15,000 - ₹35,000 a month
- Full-time
- Sales
- English
- Computer skills
- Cell phone reimbursement
Quick apply
Full Stack NodeJS Developer
Cruise Money —Chennai, Tamil Nadu
- ₹12,00,000 - ₹20,00,000 a year
- Full-time
- Computer Science
- AWS
- Bachelor's degree
- Health insurance
- Work from home
Quick apply
Accounts Consultant – ERP Implementation
Tridots Tech Pvt.Ltd —Porur, Chennai, Tamil Nadu
- ₹15,000 - ₹45,000 a month
- Full-time
- ERP systems
- English
- Finance
- Work from home
Quick apply
DevOps Engineer
DHL —Chennai, Tamil Nadu
- Hybrid work
- Azure
- Computer Science
- English
- Health insurance
14d
Manager, Fraud Operations
Standard Chartered —Chennai, Tamil Nadu
- Management
- English
- Master's degree
- Health insurance
- Paid sick time
Full-Stack Developer
ASSA ABLOY —Chennai, Tamil Nadu
- Online application
- Azure
- DevOps
- Windows
8d
Salesforce Analyst
Appian Corporation —Chennai, Tamil Nadu
- Salesforce
- Engineering
- Bachelor's degree
- Health insurance
Quick apply
Sr. Data Engineer
Aximz Technologies —Anna Salai, Chennai, Tamil Nadu
- ₹55,000 - ₹1,20,000 a month
- Full-time
- Hybrid work
- Azure
- Computer Science
- SQL
- Health insurance
- Work from home
Quick apply
3d

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Service Operations Head – Pan India

Biotastic Health Systems
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
9 days ago

Qualifications

Network installation
Microsoft Excel
Tamil
Bachelor's degree
Plumbing
PPM tools
HVAC
Computer networking
B.E.
Hindi
Diploma
ASP

Full job description

About Biotastic Health Systems
Biotastic Health Systems is a premium wellness technology brand based in Chennai. We design, manufacture and install ice baths, infrared saunas and red light therapy panels for gyms, hotels, recovery studios, clinics and private residences across India.
Our equipment is already installed and running in gyms, hotels, recovery studios, clinics and homes across the country. Our own team has installed and serviced every unit we have sold. It now needs to become a national structure that can carry the next stage of growth, and that is the mandate for this role.

The Role
You will build Biotastic's pan-India installation and after-sales service network from the ground up.
Service today runs directly through our team, keeping us close to the product and close to the customer. Your job is to build a national structure around that foundation: design the service delivery model, decide what is handled in-house versus through appointed service partners, recruit and train the technician base city by city, and establish the SLA, PPM and AMC framework that will support the business for the next five years.
We are looking for someone who came up through the field. If you started as a service engineer or commissioning engineer, learned the equipment with your hands, and grew into managing service delivery, engineers, key accounts and multi-site operations, this role is built for you.

What You Will Own

Service network build-out. Establish installation and after-sales coverage across six tier-1 cities first (Chennai, Bangalore, Mumbai, NCR, Hyderabad, Pune), then extend to tier-2 markets.
Technician recruitment and training. Build the technical training curriculum for Biotastic equipment and certify every technician, in-house or partner, before they touch a customer site.
Service partner and dealer management. Identify, appoint, contract, onboard and performance-manage third-party service partners in cities where an in-house team is not yet viable.
Installation and commissioning. Own site readiness surveys, installation quality, commissioning checklists, testing and customer handover.
Preventive and breakdown maintenance. Design the PPM calendar, breakdown response protocol, escalation matrix and closure workflow.
AMC programme. Build the AMC product, pricing and renewal engine. Service is a revenue line at Biotastic, not a cost centre.
SLA and KPI governance. Define and hold response time, resolution time, first-time-fix rate, uptime and CSAT targets. Report weekly.
Root cause analysis and product feedback. Run RCA on repeat failures and close the loop with manufacturing and design so the same complaint does not return.
Spare parts planning. Set up spare parts forecasting, stocking norms and regional inventory so a chiller fault is not a two-week wait.
Key account management. Own the service relationship with our largest gym, hotel and clinic accounts. Conduct regular service reviews.
Team building. Hire, structure and lead the service function as it scales from a handful of engineers to a national team.

Technical Scope
Biotastic equipment sits at the intersection of refrigeration, water systems, electrical and electronics. You will not know our products on day one. You will know the underlying systems.
Refrigeration and chiller systems (ice baths): water chiller units, refrigeration circuits, compressors, condensers, evaporators, refrigerant charging and leak detection, high-pressure and low-pressure faults, abnormal compressor current, temperature and pressure parameter monitoring.
Water systems: circulation pumps, micron and carbon filtration, ozone and UV sanitation, water quality monitoring and chemical treatment, plumbing, drainage, flow and pressure troubleshooting, leakage.
Electrical and controls: single and three phase power, load calculation, electrical panels, MCB, contactors, overloads, VFDs, digital controllers, sensors, PCB and control board faults, communication errors, wiring harnesses.
Heating and LED systems: infrared heating elements, LED drivers and power supplies, panel wiring, thermal safety cut-offs.
Experience with any of the following systems maps directly: chillers (air-cooled and water-cooled), AHU and FCU, ductable, package and split AC, cooling towers, chilled water and condenser water pumps, RO and water treatment plants, swimming pool and spa equipment, commercial refrigeration, or comparable field-serviced capital equipment.

Who We Are Looking For
Essential

8 to 15 years in service delivery, technical operations or field service, with a clear progression from hands-on engineer to service management.
Direct experience managing preventive maintenance, breakdown response, AMC execution and SLA compliance across multiple customer sites.
Proven supervision of technicians and service engineers, including manpower planning, allocation and technical training.
Strong technical troubleshooting and root cause analysis capability. You can still diagnose the fault yourself when the technician cannot.
Experience coordinating with OEMs, vendors, dealers and procurement teams.
Comfortable with service reports, MIS, CAFM or service management software, and Excel-based reporting.
Willing to travel extensively across India, particularly through the first 18 months of the network build.
Diploma or B.E. or B.Tech in Mechanical, Electrical, Refrigeration and Air Conditioning, or Electronics.

What will make you stand out

You have opened service operations in a new city or region, not just run an existing one.
You have appointed and managed third-party service partners, franchisees or authorised service centres.
You have written training content and actually trained technicians, not just supervised them.
You have carried a service revenue or AMC renewal target.
You have worked in a company small enough that you had to build the process, not follow it.
You speak more than two Indian languages. Our technician base will be national.

What this role is not
This is not a facilities management role. If you are looking for a defined structure to slot into, this will frustrate you. If you have been waiting for a mandate to build a service organisation the way you have always thought it should be built, apply.

What Success Looks Like in 12 Months

Trained and certified service coverage live in all six tier-1 cities.
Documented installation, commissioning, PPM and breakdown SOPs for every product line.
Median breakdown resolution time inside the committed SLA, measured and reported weekly.
An AMC programme launched with a defined attach rate on new installations.
A trained technician bench that can absorb the next year of installation volume without service quality dropping.

Ability to commute/relocate:

Chennai, Tamil Nadu (Chennai District): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Describe a service network, installation team, or field operation you've built or managed.

Language:

Hindi (Preferred)

Willingness to travel:

75% (Preferred)

Work Location: In person

Quick apply

Refine Your Search

technical support work from home jobs in chennai tamil nadu

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