West Bengal Automation specialist Jobs – 75 Open Jobs Today

Customer Success Associate
ZINFI Technologies —Kolkata, West Bengal
- Remote
- CRM software
- Customer service
- Bachelor's degree
Technology Support Engineer
Accenture —Kolkata, West Bengal
- Full-time
- Azure
- Software troubleshooting
- DevOps
Full-Stack Developer
SuperProcure —Kolkata, West Bengal
- ₹4,50,000 - ₹6,00,000 a year
- Full-time
- Software troubleshooting
- Databases
- AI
Quick apply
Manager Manufacturing Execution System (MES) Configuration & Implementation
Schneider Electric —West Bengal
- Online application
- System design
- English
- Programmable logic controllers
Snowflakes BlueYonder Specialist
Somnetics —Kolkata, West Bengal
- Azure
- Oracle
- Java
Data Operator
360 —Kolkata, West Bengal
- ₹30,000 - ₹1,00,000 a month
- Full-time
- English
- Databases
- SQL
Quick apply
Lead User Experience Designer - Healthcare
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Travel
- Agile
- AI
Sr. Specialist - F&A - R2R 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Oracle EPM Support Specialist - Lead
Grant Thornton INDUS —Kolkata, West Bengal
- Oracle
- ERP systems
- Scripting
Cyber Security Specialist
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Azure
- DevOps
- Master's degree
Senior Specialist - SAP Access Operations
Linde —Kolkata, West Bengal
- DevOps
- ERP systems
- Programmable logic controllers
Offer Specialist Field Sales Representative II
Schneider Electric —West Bengal
- Online application
- English
- Communication skills
6d
Deployment Lead
Accenture —Kolkata, West Bengal
- Full-time
- Continuous improvement
- Human resources
- AI
Digital Marketing Specialist
Wellness Hive —Kolkata, West Bengal
- Up to ₹3,00,000 a year
- Full-time
- In-person
- Communication skills
- Marketing
Quick apply
GN - SC&O – BPM PM - Consultant
Accenture —Kolkata, West Bengal
- Full-time
- Master's degree
- Analysis skills
- Manufacturing
Digital Marketing Manager
iLEAD —Topsia, Kolkata, West Bengal
- ₹7,200 - ₹67,000 a month
- AI
- Marketing
IPA Automation/AI Copilot
Daya Consultancy Services —Kolkata, West Bengal
- Online application
- Azure
- Analysis skills
- AI
Web Developer
Teletrix Infotech —Ballygunge, Kolkata, West Bengal
- Full-time
- Computer Science
- Bachelor's degree
- APIs
Senior Product Designer - Cloud Update Service
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Travel
- Agile
- AI
12d
Assistant Manager - Projects
Sonepar —Kolkata, West Bengal
- English
- Master's degree
- Programmable logic controllers

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Customer Success Associate

ZINFI Technologies -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

CRM software
Customer service
Lead generation
Bachelor's degree
Organisational skills
Customer support
Affiliate marketing
Communication skills

Full job description

What you will be doing:

We are seeking a proactive and versatile Ticket Support and Feedback Specialist to manage customer service support tickets and drive user feedback initiatives. In this role, you will ensure prompt resolution of support tickets while engaging with customers to gather valuable insights and reviews that can help enhance our products and services.

Responsibilities & Deliverables:

Act as the primary point of contact for vendor-clients, managing and resolving service support tickets while adhering to SLAs.
Monitor and track tickets, ensuring due-soon and overdue issues are addressed promptly.
Communicate with customers to clarify issues and collect additional information necessary for ticket resolution.
Keep customers informed on the progress and outcome of their tickets.
Follow established Standard Operating Procedures (SOPs) to address bugs, issues, and general inquiries.
Collaborate with cross-functional teams (Customer Success, Professional Services, Account Management, Engineering) to resolve tickets effectively.
Escalate unresolved tickets or critical incidents to the appropriate stakeholders when necessary.
Build strong relationships with customers to improve satisfaction and encourage participation in feedback processes.
Reach out to portal users through phone and email to gather reviews, success stories, and feedback about their experience.
Post feedback and reviews on the company’s website, social media, review sites, and online marketplaces.
Document and categorize user feedback, ensuring accuracy and proper organization.
Provide insights based on feedback and ticket trends to help improve products and services.
Participate in regular interlock meetings with clients and internal teams to ensure smooth operations.
Ensure compliance with company guidelines and relevant regulations (e.g., GDPR) when collecting and posting feedback.
Stay up to date on internal processes, technologies, and best practices by completing required training and certifications.

Requirements:

Proven experience in customer service, technical support, telephonic sales, lead generation, or customer success roles.
Strong understanding of SLA management, ticketing systems, and customer support processes.
Familiarity with social media platforms, review sites, and online marketplaces.
Exposure to GDPR and other regulations related to customer communication.
Excellent verbal and written communication skills, with the ability to build rapport and engage customers.
Strong problem-solving abilities, organizational skills, and attention to detail.
Ability to collaborate with cross-functional teams and manage multiple tasks simultaneously.
Experience with CRM systems and review management tools is a plus.
Willingness to undergo training and certification to enhance technical and business acumen.

Benefits:

Competitive salary.
Opportunities for professional growth and development
Comprehensive training and certification programs.
Collaborative and supportive work environment.

Reporting To:

Head of Customer Success

Qualification:

Bachelor’s Degree in technical field of study or equivalent work experience.

About ZINFI

ZINFI Technologies, Inc., a company leading the definition and creation of Unified Partner Management (UPM) solutions, enables vendors and their channel partners to seamlessly collaborate in a virtual environment to achieve profitable growth on a global SaaS platform.

Headquartered in Silicon Valley, USA, we at ZINFI see an immense opportunity to build high- performing sales channels by deploying a powerful virtual collaboration platform that has been rated #1 by leading analyst firms for simple to complex enterprise channels.

ZINFI’s state-of-the-art SaaS Unified Partner Management (UPM) automation platform allows brands and their global partner networks to work together remotely throughout the entire partner lifecycle via three core state-of-the-art SaaS applications—partner relationship management, partner marketing management and partner sales management. ZINFI’s UPM is super easy to use and affordably priced, and it comes with a complete set of do-it-yourself tools in multiple languages.

This is a special opportunity for someone who wants to grow their career with ZINFI. Please visit our site at www.zinfi.com for further details.

Apply Now

Refine Your Search

automation specialist jobs in west bengal

Customer Success Associate

Technology Support Engineer

Full-Stack Developer

Manager Manufacturing Execution System (MES) Configuration & Implementation

Snowflakes BlueYonder Specialist

Data Operator

Lead User Experience Designer - Healthcare

Sr. Specialist - F&A - R2R 4D

Oracle EPM Support Specialist - Lead

Cyber Security Specialist

Senior Specialist - SAP Access Operations

Offer Specialist Field Sales Representative II

Deployment Lead

Digital Marketing Specialist

GN - SC&O – BPM PM - Consultant

Digital Marketing Manager

IPA Automation/AI Copilot

Web Developer

Senior Product Designer - Cloud Update Service

Assistant Manager - Projects

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Responsibilities & Deliverables:

Requirements:

Benefits:

Reporting To:

Qualification:

About ZINFI

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