Haryana Ticket manager Jobs – 90 Open Jobs Today

Service Desk Analyst (Contract)
JAMY INTERACTIVE INC —Gurugram, Haryana
- ₹24,35,740.90 - ₹32,38,009.96 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- 12th Pass
- Work from home
Quick apply
9d
Regional Sales Manager - Group Sales Broking - Gurgaon
Aditya Birla Group —Haryana
- Health insurance
Senior Product Manager – Member Experience (Consumer)
Pocketpills —Gurugram, Haryana
- Full-time
- Hybrid work
- Research
- Analysis skills
- Product management
Quick apply
ABHFL-Sales Manager DSA-Prime-Gurgaon
Aditya Birla Group —Haryana
ABHFL-Senior Sales Manager DSA-Retail-Gurgaon
Aditya Birla Group —Haryana
Branch Manager - Gold Loans - Faridabad
Aditya Birla Group —Haryana
- Customer service
Real estate Sales Manager
Pivotal Infrastructure Private limited —Faridabad, Haryana
- ₹45,000 - ₹70,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
3d
Field Operations Executive - Karnal
Rentokil Initial —Karnal, Haryana
- Full-time
- Microsoft Powerpoint
- B.Sc
- Bachelor's degree
- Health insurance
Quick apply
Corporate Events Sales Person
LIVXS —Gurugram, Haryana
- ₹15,000 - ₹40,000 a month
- Marketing
- Customer service
- Bachelor's degree
Quick apply
Front Line Manager - F&A - I2C 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Management
- English
Quick apply
Jewellery Store Manager
Jewelglam —DLF Ph-III, Gurugram, Haryana
- ₹60,000 - ₹80,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
8d
Business Development Executive
LIVXS —Gurugram, Haryana
- ₹15,000 - ₹35,000 a month
- Full-time
- Marketing
- Business development
- Bachelor's degree
Quick apply
Manager Software Engineer- Remote Desktop Support
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- English
- Windows
- Bachelor's degree
1d
Assistant Manager - Audit & Consolidation
ixigo —Gurugram, Haryana
- Full-time
- Communication skills
Quick apply
Executive - Helpdesk
Cushman & Wakefield —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
SAP SD Functional Consultant
Hyvx —Gurugram, Haryana
- ₹9,00,000 - ₹16,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Senior Executive - Transport-2
JLL —Gurugram, Haryana
- Software troubleshooting
- Analysis skills
- Bachelor's degree
- Health insurance
1d
Sales Prog & Incentive Mgmt Sr Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Master's degree
Sr. IT Executive
REMEDRA HOTELS - 4 STAR —Faridabad, Haryana
- ₹25,000 - ₹30,000 a month
- Weekend availability
- Hospitality
- Computer Science
- Software troubleshooting
- Health insurance
- Cell phone reimbursement
Quick apply
Custom Software Engineer
Accenture —Gurugram, Haryana
- Full-time
- SharePoint
- Agile

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Service Desk Analyst (Contract)

JAMY INTERACTIVE INC
Gurugram, Haryana

Quick apply

Job details

Full-time
₹24,35,740.90 - ₹32,38,009.96 a year
9 days ago

Benefits

Work from home

Qualifications

English
Microsoft Office
12th Pass
ServiceNow
10th Pass

Full job description

Responsibilities:

Supporting the Service Delivery Manager, taking responsibility for the day-to-day operations of managing incidents and service request tickets raised by external customers as well as tickets raised by internal employees and systems from creation, through assignment to closure
Perform diagnostics of tickets and their status by client and other criteria
Assign tickets to support resources based on client, ticket type, ticket priority, assigned support resources
Provide customer-focused 1st line support as part of a team aiming to resolve as issues at first point of contact.
Provide ticket analysis, reporting and follow up based on Service Level Agreements (ticket response and resolution times)
Preparing Customer Reports in line with agreed formats;
Collation of internal KPI metrics in line with agreed formats
Support the Service Delivery Manager and/or PMO in the execution of his/her tasks;
In general, you will support the project teams with ad hoc tasks that will enable a smooth support delivery.

Qualifications

Prior Service Desk Experience – You understand and have previously performed the basic Service Desk Administrative/Analyst tasks such as: Logging a ticket; ticket assignment; changing ticket status, priority, description; ticket reporting; ticket reporting;
Command authority naturally - You don’t need borrowed power to enlist the help of others – you just know how to do it - you are optimistic and are viewed in a favourable light and are valued by the organisations you work for;
Possess quick shifting abilities, knowing what to note and what to ignore - The latter is more important since there’s almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data;
Set, observe, and re-evaluate priorities frequently - You focus and prioritise by ranking what is on your plate constantly and by handling fewer actions, emails, attending fewer meetings, and generally limiting their data input;
Ask good questions and listen to stakeholders - Great analysts/administrators don’t just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders;
Do not use information as a weapon or a means of control - You communicate clearly, completely, and concisely, all the while giving others real information without fear of what they’ll do with it.
You understand that you will need to and are excited with the opportunity that you will need to learn so that you can tick the following boxes in the future (your development pat):
Possess expertise in service desk management – You will end up not just having generic service desk management skills; you will also have a deep familiarity with the multiple fields that operates in, the tools we operate and the approaches we deploy that gives you a natural authority and solid strategic insight;
Exercise independent and fair consensus-building skills when conflict arises - But you embrace only as much conflict as is absolutely necessary, working solutions that will benefit the company as a whole;
Cultivate and rely on extensive informal networks inside and outside to solve problems that arise - You identify any critical issues that threaten client support and handle them resolutely (vs. ignoring them);

Pay: ₹2,435,740.90 - ₹3,238,009.96 per year

Benefits:

Work from home

Application Question(s):

What is your current salary and your expected salary ?

Experience:

ServiceNow: 1 year (Preferred)
Kimble: 1 year (Preferred)
Service Desk: 10 years (Preferred)

Work Location: Hybrid remote in Gurugram, Haryana

Quick apply

Refine Your Search

ticket manager jobs in haryana

Service Desk Analyst (Contract)

Regional Sales Manager - Group Sales Broking - Gurgaon

Senior Product Manager – Member Experience (Consumer)

ABHFL-Sales Manager DSA-Prime-Gurgaon

ABHFL-Senior Sales Manager DSA-Retail-Gurgaon

Branch Manager - Gold Loans - Faridabad

Real estate Sales Manager

Field Operations Executive - Karnal

Corporate Events Sales Person

Front Line Manager - F&A - I2C 4B

Jewellery Store Manager

Business Development Executive

Manager Software Engineer- Remote Desktop Support

Assistant Manager - Audit & Consolidation

Executive - Helpdesk

SAP SD Functional Consultant

Senior Executive - Transport-2

Sales Prog & Incentive Mgmt Sr Analyst

Sr. IT Executive

Custom Software Engineer

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