Behala, Kolkata, West Bengal Customer service representative Jobs – 77 Open Jobs Today

Customer Service Representative
Concentrix —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Customer Service Representative - Driver Support
RidenRoll —Kolkata, West Bengal
- Bilingual
- CRM software
- Spanish
Quick apply
Customer Support Associate
DBM Solution —Nagerbazar, Kolkata, West Bengal
- ₹22,000 - ₹50,000 a month
- Full-time
- English
- Computer skills
- In-person
Quick apply
Customer Service Associate – Image Reviewer – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Computer literacy
- Typing
Customer Service Associate – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Full-time
- Customer service
- English
- Bachelor's degree
Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Customer Service Assistant
3seas Solutions —Kolkata, West Bengal
- ₹14,000 - ₹16,000 a month
- Urgently hiring
- Customer service
- Master's degree
- 12th Pass
- Health insurance
- Life insurance
Quick apply
7d
Customer Service Representative – Non-Voice (Image & Video Validation) – Ankurhati, Howrah
Fusion CX —Howrah, West Bengal
- Night shift
- Computer literacy
- English
- 12th Pass
Customer Service Associate – Financial Collections (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- English
- 12th Pass
- Communication skills
Customer Service Representative
Ascensive Educare Pvt Ltd —Kolkata, West Bengal
- ₹16,456.13 - ₹17,186.17 a month
- Full-time
- 12th Pass
- Bachelor's degree
- Driving
- Health insurance
Quick apply
2d
Customer Service Associate (Hospitality – Hotel Booking Sales) – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Full-time
- CRM software
- Sales
- Customer service
- Commuter assistance
Customer Service Associate – Retail – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Full-time
- Customer service
- English
- 12th Pass
Customer Service Associates – Retail/E-Commerce
Fusion CX —Howrah, West Bengal
- Customer service
- English
Customer Service Associate – Outbound Support (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Customer service
- English
- 12th Pass
Part-Time Customer Service Representative – Kalyani, India
Fusion CX —Block B, Kolkata, West Bengal
- Part-time
- Customer service
- Bachelor's degree
- Computer skills
Customer Service Associate
Banshi professional & Management Consultant Private Limited —Dam Dam, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Trainee Customer Service Associate – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Weekend availability
- Nursing
- English
- Bachelor's degree
Customer Service Associate – Voice & Email Support (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Weekend availability
- English
- Computer skills
- Communication skills
Customer Service Associate – Inbound Healthcare Support (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Rotational shift
- Customer service
- English
- Communication skills
Customer Service Associate – Inbound Support (GIG Hiring, WFO, Kalyani)
Fusion CX —Block B, Kolkata, West Bengal
- English
- Microsoft Office
- 12th Pass

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Customer Service Representative

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Customer service
Bachelor's degree
Computer skills

Full job description

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile

Graduate / Undergraduate in any discipline (may vary basis the job requirement)

0 to 3 years of relevant experience

Courteous with strong customer service orientation

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Ability to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem-solving skills
Demonstrate strong probing and problem-solving skills
Should be able to handle complex queries
Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

NOTICE: Recruitment Fraud Alert

Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.
Learn more: https://www.concentrix.com/scam-warning/

Apply Now

Refine Your Search

customer service representative jobs in behala, kolkata, west bengal

Customer Service Representative

Customer Service Representative - Driver Support

Customer Support Associate

Customer Service Associate – Image Reviewer – Kolkata, India

Customer Service Associate – Kolkata

Associate - Customer Care - Non - Voice 5A

Customer Service Assistant

Customer Service Representative – Non-Voice (Image & Video Validation) – Ankurhati, Howrah

Customer Service Associate – Financial Collections (WFO, Kolkata)

Customer Service Representative

Customer Service Associate (Hospitality – Hotel Booking Sales) – Kolkata, India

Customer Service Associate – Retail – Kolkata

Customer Service Associates – Retail/E-Commerce

Customer Service Associate – Outbound Support (WFO, Kolkata)

Part-Time Customer Service Representative – Kalyani, India

Customer Service Associate

Trainee Customer Service Associate – Kolkata

Customer Service Associate – Voice & Email Support (WFO, Kolkata)

Customer Service Associate – Inbound Healthcare Support (WFO, Kolkata)

Customer Service Associate – Inbound Support (GIG Hiring, WFO, Kalyani)

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