Haryana Ticket manager Jobs – 91 Open Jobs Today

Major Incident Manager
MKS Inc. —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
6h
Real estate Sales Manager
Pivotal Infrastructure Private limited —Faridabad, Haryana
- ₹45,000 - ₹70,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
3d
SAP SD Functional Consultant
Hyvx —Gurugram, Haryana
- ₹9,00,000 - ₹16,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Sales Prog & Incentive Mgmt Sr Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Master's degree
Regional Sales Manager - Group Sales Broking - Gurgaon
Aditya Birla Group —Haryana
- Health insurance
Manager Software Engineer- Remote Desktop Support
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- English
- Windows
- Bachelor's degree
1d
Service Desk Analyst (Contract)
JAMY INTERACTIVE INC —Gurugram, Haryana
- ₹24,35,740.90 - ₹32,38,009.96 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- 12th Pass
- Work from home
Quick apply
8d
Home Loan Executive
Basic Home Loan —Gurugram, Haryana
- ₹4,00,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Paid time off
- Paid sick time
Quick apply
Help Desk Specialist
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Software troubleshooting
- English
- Windows
Senior Product Manager – Member Experience (Consumer)
Pocketpills —Gurugram, Haryana
- Full-time
- Hybrid work
- Research
- Analysis skills
- Product management
Quick apply
ABHFL-Sales Manager DSA-Prime-Gurgaon
Aditya Birla Group —Haryana
Business Development Executive
LIVXS —Gurugram, Haryana
- ₹15,000 - ₹35,000 a month
- Full-time
- Marketing
- Business development
- Bachelor's degree
Quick apply
Corporate Events Sales Person
LIVXS —Gurugram, Haryana
- ₹15,000 - ₹40,000 a month
- Marketing
- Customer service
- Bachelor's degree
Quick apply
ABHFL-Senior Sales Manager DSA-Retail-Gurgaon
Aditya Birla Group —Haryana
Branch Manager - Gold Loans - Faridabad
Aditya Birla Group —Haryana
- Customer service
Executive - Helpdesk
Cushman & Wakefield —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Field Operations Executive - Karnal
Rentokil Initial —Karnal, Haryana
- Full-time
- Microsoft Powerpoint
- B.Sc
- Bachelor's degree
- Health insurance
Quick apply
Jewellery Store Manager
Jewelglam —DLF Ph-III, Gurugram, Haryana
- ₹60,000 - ₹80,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
8d
Assistant Manager - Audit & Consolidation
ixigo —Gurugram, Haryana
- Full-time
- Communication skills
Quick apply
Custom Software Engineer
Accenture —Gurugram, Haryana
- Full-time
- SharePoint
- Agile

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Major Incident Manager

MKS Inc. -
Gurugram, Haryana

Quick apply

Job details

Full-time
6 hours ago

Qualifications

Jira
ITIL Certification
Azure
Computer Science
Incident management
Software troubleshooting
Windows
Bash (Unix shell)
AWS
Bachelor's degree
ITIL
Scripting
ServiceNow
Cloud computing
Problem management
Linux
Leadership
Communication skills
Python
PowerShell

Full job description

Role Summary:

The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.

Key Responsibilities

Incident Coordination
- Take ownership of major incidents from detection to resolution.
- Initiate and lead technical bridge calls with relevant teams (Infrastructure, Application, Network).
- Ensure timely engagement of SMEs and escalation to leadership when required.
Communication
- Provide regular updates to stakeholders during incidents.
- Maintain clear and concise communication across technical and business teams.
- Issue incident notifications and status reports as per communication plan.
Documentation
- Record incident timeline, actions taken, and decisions made.
- Ensure accurate incident ticket updates in ITSM tool.
- Drive post-incident RCA and problem management activities.
Process Compliance
- Adhere to ITIL Incident Management best practices.
- Identify gaps and recommend improvements in incident handling processes.

Required Skills

Strong understanding of ITIL framework (Incident & Problem Management).
Excellent communication and leadership skills.
Ability to manage high-pressure situations and make quick decisions.
Familiarity with ITSM tools (ServiceNow, Jira, etc.).
Basic technical knowledge of infrastructure and applications for effective coordination.
High-level knowledge of Windows/Linux OS, Networking fundamentals, AWS, Azure, and Cloud computing.
Experience with monitoring and ITSM tools.
Ability to analyze logs and troubleshoot application/service issues.
Basic scripting skills (PowerShell, Bash, Python preferred).
Good communication and problem-solving skills.

Qualifications

Bachelor’s degree in IT/Computer Science or related field.
8+ years of experience in IT operations, with at least 3 years in incident management.
ITIL Foundation certification preferred.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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Refine Your Search

ticket manager jobs in haryana

Major Incident Manager

Real estate Sales Manager

SAP SD Functional Consultant

Sales Prog & Incentive Mgmt Sr Analyst

Regional Sales Manager - Group Sales Broking - Gurgaon

Manager Software Engineer- Remote Desktop Support

Service Desk Analyst (Contract)

Home Loan Executive

Help Desk Specialist

Senior Product Manager – Member Experience (Consumer)

ABHFL-Sales Manager DSA-Prime-Gurgaon

Business Development Executive

Corporate Events Sales Person

ABHFL-Senior Sales Manager DSA-Retail-Gurgaon

Branch Manager - Gold Loans - Faridabad

Executive - Helpdesk

Field Operations Executive - Karnal

Jewellery Store Manager

Assistant Manager - Audit & Consolidation

Custom Software Engineer

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