Karnataka Hospitality general Jobs – 149 Open Jobs Today

Front Desk Manager
Play Arena —Bengaluru, Karnataka
- ₹60,000 - ₹90,000 a month
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
5d
General Manager-Gym
XpressEdu —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹40,000 a month
- Full-time
- Hospitality
- Business development
- Analysis skills
Quick apply
5d
Marketing Manager
Play Arena —Bangalore City, Bengaluru, Karnataka
- ₹65,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- In-person
- AI
- Health insurance
- Paid time off
Quick apply
Restaurant General Manager
Sapphire Foods India —Bengaluru, Karnataka
- Hospitality
- Customer service
- Bachelor's degree
Guest Relations Manager- JW Marriott Bengaluru Prestige Golfshire Resort & Spa
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Property Maintenance Technician
2 Pints Brewing Taproom & Kitchen —Whitefield, Bengaluru, Karnataka
- ₹40,000 - ₹50,000 a month
- Weekend availability
- Carpentry
- English
- Electrical experience
- Paid time off
- Food provided
Quick apply
3d
SCS Team Lead, Support Operations
Infor —Bengaluru, Karnataka
- Hybrid work
- Hospitality
- Management
- Customer service
Senior Accounts Executive
Olive by Embassy —Bangalore City, Bengaluru, Karnataka
- ₹35,000 - ₹50,000 a month
- Full-time
- Hospitality
- Oracle
- ERP systems
Quick apply
SCS Product Support Analyst, Associate
Infor —Bengaluru, Karnataka
- Weekend availability
- Hospitality
- Software troubleshooting
- Customer service
- Flexible schedule
Design Manager - Hospitality
Gensler —Bengaluru, Karnataka
- Full-time
- Hospitality
- Bachelor's degree
- Communication skills
- Paid holidays
- Health insurance
2d
Workplace Coordinator
Zillow.com —Bengaluru, Karnataka
- Full-time
- Hospitality
- Google Suite
- Customer service
Accounts/Admin/IR
Larsen & Toubro —Bengaluru, Karnataka
- ₹5,00,000 - ₹10,00,000 a year
- Finance
- Bachelor's degree
- Health insurance
Technical Designer - Hospitality
Gensler —Bengaluru, Karnataka
- Full-time
- AutoCAD
- Hospitality
- Microsoft Office
- Health insurance
2d
Assoc, Prod&Tech Svc
Carrier —Bengaluru, Karnataka
- Full-time
- Hospitality
- HVAC
- Mechanical knowledge
- Flexible schedule
2d
Designer - Hospitality
Gensler —Bengaluru, Karnataka
- Full-time
- AutoCAD
- Hospitality
- Microsoft Office
- Health insurance
2d
Senior Accountant
BLR BREWING CO. —Bengaluru, Karnataka
- ₹40,000 - ₹50,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Finance
Quick apply
Deputy General Manager
goSTOPS Hospitality Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Hospitality
- Master's degree
- Bachelor's degree
Quick apply
Product Support Analyst
Infor —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Guest Relations Manager
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- Hospitality
- No experience needed
- 12th Pass
6d
AGM - Sales
GoKhana —Bengaluru, Karnataka
- Full-time
- Hospitality
- Organisational skills
- Leadership

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Front Desk Manager

Play Arena
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹60,000 - ₹90,000 a month
5 days ago

Benefits

Provident Fund
Health insurance
Paid time off
Cell phone reimbursement
Life insurance
Paid sick time

Qualifications

Management
Guest relations
Customer service
Upselling
Microsoft Office
Information security
Supervising experience
Bachelor's degree
Hospitality Management
POS
Business Administration
Guest services
Communication skills
Time management

Full job description

Job Summary:

The Front Desk Head is responsible for overseeing all front desk and guest reception operations at the Arena. This role ensures exceptional guest experiences by managing ticketing, guest services, admissions, customer inquiries, and the front desk team. The Front Desk Head maintains high standards of customer service, resolves guest concerns efficiently, and coordinates with various departments to ensure smooth daily operations.

Key Responsibilities:

Leadership & Strategic Management:

Lead and manage all front desk operations to ensure exceptional guest service and operational excellence.
Develop and implement front office policies, standard operating procedures (SOPs), and service standards.
Set departmental goals, monitor performance, and drive continuous improvement initiatives.
Collaborate with senior management to support the organization’s business objectives and guest experience strategy.

Operational Excellence:

Ensure seamless guest admissions, ticketing and information desk operations.
Monitor guest traffic patterns and implement crowd management strategies during weekends, holidays, and special events.
Oversee opening and closing procedures for all front desk and ticketing operations.
Ensure compliance with safety, security, and emergency response protocols.

Team Management:

Recruit, train, supervise, and motivate front desk staff.
Prepare employee schedules and manage shift allocations.
Conduct performance evaluations and provide ongoing coaching.
Ensure staff maintain professional appearance and excellent customer service standards.

Guest Experience & Service Quality:

Develop initiatives to enhance guest satisfaction and loyalty.
Analyze guest feedback and implement corrective and preventive actions.
Resolve escalated guest concerns and ensure timely service recovery
Prepare and present daily, weekly, and monthly operational and performance reports.
Use operational data to identify trends, forecast staffing needs, and improve service delivery.
Maintain accurate records of incidents, complaints and VIP visits.
Monitor inventory of tickets, wristbands, stationery, brochures, and front desk supplies.

Cross-Department Coordination:

Inter – department coordination required for smooth operations.
Support the planning and execution of promotional campaigns, seasonal events, and festivals
Participate in management meetings and provide operational updates and recommendations.

Compliance & Risk Management:

Ensure compliance with company policies, statutory requirements, and health and safety regulations.
Conduct regular audits of front desk operations, ticketing processes, and cash management.
Maintain confidentiality of guest information and company records. Ensure adherence to data privacy and information security standards.

Business Development:

Support initiatives to increase memberships, annual passes, and guest retention.
Recommend new guest services and process improvements to enhance the overall visitor experience.
Motivate the team through incentive programs and recognition initiatives to achieve upselling and revenue goals.
Ensure all upselling activities are conducted ethically, transparently, and in line with the park's guest service standards.
Gather guest feedback on products and services to identify opportunities for new revenue streams and enhance the overall guest experience.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field.
10 – 15 years of experience in front office, guest services, hospitality, retail, entertainment, or theme park operations.
Minimum 5–8 years of supervisory or managerial experience preferred.

Required Skills:

Strong leadership and people management skills.
Excellent verbal and written communication.
Outstanding customer service and guest relations skills.
Ability to manage high guest volumes in a fast-paced environment.
Strong problem-solving and conflict-resolution abilities.
Proficiency in POS systems, ticketing software, and Microsoft Office.
Strong organizational, multitasking, and time management skills.
Attention to detail and accuracy in cash handling and reporting.

Key Competencies:

Guest-centric mindset
Leadership and team development
Decision-making under pressure
Conflict resolution
Operational planning and execution
Adaptability and flexibility
Professionalism and integrity

Working Conditions:

Full-time position with rotational shifts, including weekends, public holidays, evenings, and peak seasons.
Requires prolonged standing, walking, and active interaction with guests.
Must be comfortable working in a high-energy entertainment environment and outdoors when required.

Key Performance Indicators (KPIs):

Guest satisfaction and feedback scores.
Average guest waiting time at admissions and guest service counters.
Front desk operational efficiency.
Accuracy of ticketing and cash reconciliation.
Resolution time for guest complaints.
Team productivity and attendance.
Compliance with operational, safety, and customer service standards.
Achievement of membership and ticket sales targets (where applicable).

Reporting To:

General Manager / Asst. General Manager / Chief General Manager

Direct Reports:

Front Desk Manager
Asst Managers
Executives ( Guest Relations & Cashiers)

Important Note:

Interested Candidates will reach send your resumes to 8431911704 and [email protected]

Pay: ₹60,000.00 - ₹90,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

hospitality general jobs in karnataka

Front Desk Manager

General Manager-Gym

Marketing Manager

Restaurant General Manager

Guest Relations Manager- JW Marriott Bengaluru Prestige Golfshire Resort & Spa

Property Maintenance Technician

SCS Team Lead, Support Operations

Senior Accounts Executive

SCS Product Support Analyst, Associate

Design Manager - Hospitality

Workplace Coordinator

Accounts/Admin/IR

Technical Designer - Hospitality

Assoc, Prod&Tech Svc

Designer - Hospitality

Senior Accountant

Deputy General Manager

Product Support Analyst

Guest Relations Manager

AGM - Sales

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