Ghorpadi Pune Maharashtra Desktop support technician Jobs – 136 Open Jobs Today

Technical Support Technician III
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Rotational shift
- Computer Science
- Customer service
- B.Sc
IT Hardware Support Engineer
Tech Instinct PVT LTD —Pune, Maharashtra
- ₹10,000 - ₹15,000 a month
- Part-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
1d
IT Support Engineer
Loop —Pune, Maharashtra
- Computer Science
- Software troubleshooting
- Windows
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11h
Sr. System Administrator
CARE INFOTECH —Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Computer Science
- Software troubleshooting
- Windows
Quick apply
1d
Technical Customer Support Engineer II (Technical Solutions / Support)
Uplight —Pune, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Databases
Lead Analyst - Site IT Support
Eaton —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
14d
Junior Enterprise Helpdesk / IT Support
MHTECHIN —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Technology Specialist - IT Service, Support and Operations
Infosys BPM Limited —Pune, Maharashtra
- Azure
- Management
- PMP
4d
System Administrator (Hosting & Cloud)
Dimakh Consultants —Pune, Maharashtra
- Microsoft Access
- Computer Science
- Microsoft Office
Technical Support Manager
ProMobi Technologies —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Office Administrator and IT Support
Winner Software Pvt Ltd —Kothrud, Pune, Maharashtra
- ₹13,000 - ₹15,000 a month
- Full-time
- Presentation skills
- Computer networking
- In-person
- Paid sick time
Quick apply
2d
System & Storage Engineer (Linux Administrator)
Dassault Systèmes —Pune, Maharashtra
- Analysis skills
- Bachelor's degree
- APIs
System Administrator
starconnect carreres —Pune, Maharashtra
- ₹9,914.50 - ₹44,930.27 a month
- Full-time
- AWS
- IT
- Linux
- Flexible schedule
Quick apply
6d
Systems & Storage Engineer (AIX Administrator)
Dassault Systèmes —Pune, Maharashtra
- Analysis skills
- Bachelor's degree
- APIs
Technical Solution Support Specialist
Sandvik —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Windows
8d
IT Support Specialist
Keywords Studios —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
Quick apply
Technical Support Engineer II
Madison Logic —Pune, Maharashtra
- Full-time
- Remote
- Azure
- English
- Research
- Work from home
Quick apply
Sr. IT Systems Administrator
mindZvue Technologies —Pune, Maharashtra
- ₹3,000 a month
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- Windows
- Health insurance
- Paid time off
Technical Support Engineer (Office)
Manabh Software —Pune, Maharashtra
- Microsoft Access
- English
- Master's degree
Systems Administrator/Operations Engineer
Kaizen Softservices —Sadashiv Peth, Pune, Maharashtra
- Call employer
- Computer Science
- Bachelor's degree
- JavaScript

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Technical Support Technician III

UKG (Ultimate Kronos Group) -
Pune, Maharashtra

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Job details

Qualifications

Jira
Computer Science
Customer service
B.Sc
Salesforce
Microsoft SQL Server
English
Technical support
Driving Licence
SQL
Analysis skills
Bachelor's degree
Splunk
Human resources
Scripting
APIs
Communication skills
Time management
Information Technology

Full job description

Job description

Company and benefits

Job ID

TECHN019206

Employment Type

Regular

Work Style

hybrid

Location

Pune City,India

Role

Technical Support Technician III

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team: Join a dedicated high-volume team committed to delivering accurate resolutions and exceptional customer service. Our team enhances Ultimate Kronos Group’s esteemed reputation as a leading provider of Human Capital Management (HCM) and Payroll SaaS support. We value collaboration and teamwork, fostering an environment where every member contributes to our collective success.

About the Role: As a Technical Support Technician, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. This position involves providing application and technical support for the UKG Pro and Pro WFM products, requiring keen problem-solving abilities and a commitment to quality. Growth and Development Opportunities: At UKG, we prioritize your professional growth and development. Our comprehensive onboarding journey includes a paid intensive training and mentoring program, equipping you with the necessary skills for success. We are committed to your continuous development, offering timely training for product enhancements and supporting your career advancement goals.

Primary/Essential Duties and Key Responsibilities:

Utilize your problem-solving skills to resolve complex customer queries.
Provide exceptional support by adhering to processes and using established best practices to achieve key performance indicators and meet agreed-upon Service Level Agreements (SLAs)
Ensure timely, accurate, and complete documentation of issues in UKG’s case tracking system
Satisfy internal and external customer demands and needs in a timely manner by ensuring the customer is continually updated on the progress of their issue with clear action plans and timelines
Develop in-depth product knowledge and expertise for your designated UKG products, including a deep understanding of functionality and architecture
Triage and resolve issues effectively by researching, troubleshooting, and identifying the root cause by using solid problem-solving skills
Think critically to troubleshoot complex issues for customers while demonstrating speed and accuracy
Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, using verbal and written communication – phone, email, case tracking system and remote collaboration tools
Utilize internal tools to replicate customer configurations and scenarios to advance cases
Log product deficiencies and work with Engineering to pursue acceptable resolutions
Support peers and contribute to team readiness
Practice knowledge-centered service by creating, updating, and sharing of knowledge base articles
Consistently and effectively communicate with management to ensure issues are escalated and resolved
Participation in an on-call rotation is required to provide occasional after-hours support
Take on additional duties and responsibilities as needed Qualifications:
Proficient in English, with strong verbal and written communication skills.
Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
5+ years of experience in technical support working with enterprise size applications and client/server and/or Web Based technologies preferred
Strong knowledge of SQL scripting, database experience with MS SQL as well as leveraging SQL based tools and design.
Knowledge of Dell Boomi and API integration technologies
Knowledge of mobile technologies is a plus

• Knowledge of performance monitoring and analytics tools such as Datadog, Kibana and Splunk is a plus • Demonstrated technical troubleshooting skills.

HR, Payroll, Time and Labor and/or HCM domain experience a plus
Ability to set and manage customer expectations effectively.
Strong collaboration and time management skills.
Experience handling sensitive situations professionally and thoroughly.
Highly motivated and team-oriented.
Open to working in Eastern time zones (8 AM EST to 8 PM EST range).
Experience working with issue-tracking systems such as Salesforce and Jira are a plus Education, Certification and Additional Qualifications:
Bachelor’s degree required: BSc, Computer Science, Information Technology, BA or a related technical discipline such as Engineering.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

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Refine Your Search

desktop support technician jobs in ghorpadi pune maharashtra

Technical Support Technician III

IT Hardware Support Engineer

IT Support Engineer

Sr. System Administrator

Technical Customer Support Engineer II (Technical Solutions / Support)

Lead Analyst - Site IT Support

Junior Enterprise Helpdesk / IT Support

Technology Specialist - IT Service, Support and Operations

System Administrator (Hosting & Cloud)

Technical Support Manager

Office Administrator and IT Support

System & Storage Engineer (Linux Administrator)

System Administrator

Systems & Storage Engineer (AIX Administrator)

Technical Solution Support Specialist

IT Support Specialist

Technical Support Engineer II

Sr. IT Systems Administrator

Technical Support Engineer (Office)

Systems Administrator/Operations Engineer

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