Miyapur Hyderabad Telangana Sr. servicenow itsm Jobs – 95 Open Jobs Today

Remote Desktop Support Lead
Mattel —Hyderabad, Telangana
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick apply
3d
Incident Commander
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- English
2h
Senior software Engineer - ServiceNow Technology Engineer
CGI —Hyderabad, Telangana
- Full-time
- JavaScript
- Scripting
- APIs
- Paid time off
Quick apply
ServiceNow Senior Architect
Potla Tech Solutions —Hyderabad, Telangana
- From ₹12,00,000 a year
- Full-time
- JavaScript
- APIs
- IT
Quick apply
6h
Engineer I - Cloud Support Engineer
GCC India —Hyderabad, Telangana
- Full-time
- Computer Science
- AWS
- Bachelor's degree
1d
Engineer II - Cloud Support Engineer
GCC India —Hyderabad, Telangana
- Full-time
- Computer Science
- AWS
- Bachelor's degree
6d
Data Science GEN AI Trainer
A7 GlobalTech LLP —Madhapur, Hyderabad, Telangana
- ₹25,000 - ₹1,00,000 a month
- Part-time
- Salesforce
- Laboratory experience
- Java
- Cell phone reimbursement
- Flexible schedule
Quick apply
ServiceNow Developer / Senior Developer / Technical Lead / Product Owner
IMPRONICS DIGITECH PRIVATE LIMITED —Hyderabad, Telangana
- Analysis skills
- JavaScript
- Mentoring
Quick apply
Servicenow Architect
Ashra Technology —Malkajgiri, Hyderabad, Telangana
- ₹9,14,391.92 - ₹24,49,348.56 a year
- Email
- JavaScript
- APIs
- Agile
Quick apply
1d
AVP - Cloud Support Engineer
GCC India —Hyderabad, Telangana
- Full-time
- Computer Science
- Master's degree
- AWS
2d
Senior Executive - Asset Management (SM1)
Microland —Hyderabad, Telangana
- Project management
- Bachelor's degree
Delivery Manager (PL822)
Paralucent —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
Quick apply
Qlik Admin
Infosys Limited —Hyderabad, Telangana
- Azure
- Computer Science
- Master's degree
Service Desk Subject Matter Expert IAM - Senior (m/f/d)
BASF —Hyderabad, Telangana
- Full-time
- English
- SQL
- Analysis skills
8d
Power BI Admin
Infosys Limited —Hyderabad, Telangana
- Azure
- Computer Science
- Master's degree
Eng. II, Infra Run
Invesco —Hyderabad, Telangana
- Weekend availability
- Hybrid work
- English
- AWS
- Bachelor's degree
- Health insurance
Senior ServiceNow Developer/Lead/Architect
ZeTechno —Hyderabad, Telangana
- Full-time
- Communication skills
Shift Manager
Cubic Corporation —Hyderabad, Telangana
- Weekend availability
- Computer Science
- Supervising experience
- Bachelor's degree
- Paid time off
2h
Sr. Software Platform Engineer I
MetLife —Hyderabad, Telangana
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
Senior Specialist - Package Implementation
LTM —Hyderabad, Telangana
- Agile
- Internship
- Communication skills
Quick apply
6d

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Remote Desktop Support Lead

Mattel -
Hyderabad, Telangana

Quick apply

Job details

Full-time
3 days ago

Qualifications

Desktop support
Computer Science
Operations management
Windows
Performance management
Bachelor's degree
ITIL
Remote access software
IT support
ServiceNow
IT
RDS database
Leadership
Communication skills
Information Technology
VPN

Full job description

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

Role Summary

We are seeking an experienced and technically strong Remote Desktop Support (RDS) Lead to oversee and coordinate Remote Desktop Support operations for a global user base across multiple regions and time zones. This role is responsible for ensuring high-quality remote technical support delivery, operational efficiency, and continuous improvement of end-user support services.

The successful candidate will act as the technical and operational lead for the RDS function, managing escalations, supporting the development of the support team, and driving adherence to ITIL-aligned processes and service standards. The role requires strong troubleshooting expertise across end-user computing environments, remote support technologies, and enterprise collaboration platforms.

This is a hands-on leadership role suited to someone who can balance operational management, technical support, and team leadership in a fast-paced global environment.

Key Responsibilities

Remote Desktop Support Operations

Lead day-to-day Remote Desktop Support operations supporting global users across multiple time zones.
Ensure timely resolution of complex incidents and service requests related to end-user computing technologies.
Monitor support queues, ticket volumes, escalations, and service performance.
Act as the primary escalation point for advanced technical issues.

Technical Support & Troubleshooting

Provide advanced troubleshooting support for:
Windows and macOS environments
Microsoft 365 and collaboration tools
VPN and remote connectivity
Endpoint devices and peripherals
Mobile device support
Virtual desktop and remote access technologies
Coordinate with Infrastructure, Security, Network, and Application teams to resolve cross-functional issues.
Support root cause analysis and problem management activities.

Team Leadership & Development

Provide day-to-day guidance, mentoring, and technical leadership to RDS Agents.
Assist with onboarding, training, and continuous skills development.
Promote a customer-focused and high-performing support culture.
Support workforce planning, shift coordination, and workload balancing.

Process & Service Improvement

Ensure adherence to ITIL-based Incident, Request, and Knowledge Management processes.
Identify opportunities for automation and operational improvement.
Support development and maintenance of SOPs, troubleshooting guides, and knowledge articles.
Drive improvements in first-contact resolution and end-user experience.

Reporting & Performance Management

Monitor and report on SLAs, ticket trends, escalations, backlog, and customer satisfaction metrics.
Provide operational insights and recommendations for service improvement.
Maintain visibility of service health and team performance.

Qualifications & Experience

Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
5–7 years of experience in IT Support or Remote Desktop Support environments.
Minimum 2 years in a senior support or team lead role preferred.
Strong experience supporting enterprise end-user computing environments.
Familiarity with ITSM tools such as ServiceNow.
Good understanding of ITIL support processes and service delivery practices.
Experience supporting remote support tools, endpoint management, and collaboration technologies.

Key Skills

Strong technical troubleshooting and analytical capability.
Excellent leadership and team coordination skills.
Strong communication and stakeholder management ability.
Ability to manage escalations in high-pressure environments.
Customer-focused mindset with commitment to service excellence.
Strong organisational and operational management skills.

Why Join Us?

Opportunity to help build and shape a global remote support capability.
Exposure to enterprise technologies and global operations.
Collaborative and fast-paced working environment.
Career growth and leadership development opportunities.

Quick apply

Refine Your Search

sr. servicenow itsm jobs in miyapur hyderabad telangana

Remote Desktop Support Lead

Incident Commander

Senior software Engineer - ServiceNow Technology Engineer

ServiceNow Senior Architect

Engineer I - Cloud Support Engineer

Engineer II - Cloud Support Engineer

Data Science GEN AI Trainer

ServiceNow Developer / Senior Developer / Technical Lead / Product Owner

Servicenow Architect

AVP - Cloud Support Engineer

Senior Executive - Asset Management (SM1)

Delivery Manager (PL822)

Qlik Admin

Service Desk Subject Matter Expert IAM - Senior (m/f/d)

Power BI Admin

Eng. II, Infra Run

Senior ServiceNow Developer/Lead/Architect

Shift Manager

Sr. Software Platform Engineer I

Senior Specialist - Package Implementation

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