Begumpet Hyderabad Telangana Desktop support technician Jobs – 100 Open Jobs Today

Agent, Technical Support
Blackbaud —Hyderabad, Telangana
- Full-time
- CRM software
- Software troubleshooting
- Salesforce
LN Product Support Analyst, Senior (Technical)
Infor —Hyderabad, Telangana
- Night shift
- Software troubleshooting
- Customer service
- ERP systems
IT - System Administrator
Kumaran Systems —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Junior System Administrator
ITRadiant Solutions Pvt Ltd —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Customer service
Quick apply
Accounts Payable Helpdesk Specialist
DuPont —Hyderabad, Telangana
- Microsoft Excel
- Microsoft Office
- Finance
Support Engineer - IT Service Desk
DAZN —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- English
Quick apply
Technical Support Engineer - Branding & SEO
iCims —Hyderabad, Telangana
- Full-time
- Hybrid work
- Communication skills
- HTML
10d
System Administrator
Quantum Asia Pvt Ltd —Madhapur, Hyderabad, Telangana
- Full-time
- Microsoft Access
- Microsoft Outlook
- Computer Science
Quick apply
Sr. Technical Engineer (SQL, Java) - Customer Support (Life Sciences)
Model N —Hyderabad, Telangana
- Weekend availability
- Oracle
- Computer Science
- Software troubleshooting
Technical Support Engineer, Senior 1 (Java)
Progress —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
- Paid time off
Technical Support Engineer
CloudFoundation —Hyderabad, Telangana
- Rotational shift
- Windows
- Computer networking
IT Support Engineer
Hansuja Enterprise —Hyderabad, Telangana
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Access
- English
- Microsoft Office
Quick apply
Technical Support Engineer
Quantum IT Solutions —Gachibowli, Hyderabad, Telangana
- Azure
- Microsoft Outlook
- English
CRM System Administrator
IntouchCX —Hyderabad, Telangana
- Full-time
- Salesforce
- Project management
- Bachelor's degree
8d
Technical Support Engineer - II
AllCloud —Hyderabad, Telangana
- Microsoft Excel
- Azure
- Customer service
Quick apply
10d
Sr. Technical Support Specialist_Archive Server
OpenText —Hyderabad, Telangana
- Weekend availability
- Oracle
- Software troubleshooting
- SQL
3d
Helpdesk Executive / Customer Support Executive
IRISH EXPERT LLP —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Computer skills
- Paid time off
Quick apply
Cloud System Administrator
Infor —Hyderabad, Telangana
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Technical Support Specialist - Kubernetes
HCLTech —Hyderabad, Telangana
- Software troubleshooting
- DevOps
13d
Help Desk Executive - IT - HYD (15 Jun 26)
Eclat Health Solutions —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- Windows
Quick apply

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Agent, Technical Support

Blackbaud -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Live chat
CRM software
Authentication
SSO
Software troubleshooting
Salesforce
Technical support
Analysis skills
IT support
B2B
APIs
SaaS
AI
Log analysis
Communication skills

Full job description

As a Technical Support agent you will work as part of our Customer Support team to solve complex customer issues by combining technical troubleshooting with a strong understanding of customer context and impact. You’ll build technical capability over time while developing the judgment needed to deliver high-quality, customer-focused support.

What You’ll Do

Case Ownership and Technical Troubleshooting

Investigate and resolve complex customer issues, understanding both the customer experience and the underlying technical cause

Troubleshoot using tools such as browser developer tools, API clients (e.g., Postman), and log analysis

Apply knowledge of authentication concepts such as SSO and MFA during diagnosis

Build working knowledge of product behavior, integrations, and common failure patterns

Develop a strong foundation in troubleshooting across web applications and integrated systems over time

Own cases end to end, ensuring clear, structured documentation of investigation steps, findings, and outcomes

Escalate issues with concise, well-structured summaries that enable faster resolution by senior team members

Identify recurring issues, trends, and patterns to improve support efficiency and product outcomes

Knowledge Application and Continuous Learning

Create and maintain knowledgebase articles based on real customer issues and case patterns

Apply Knowledge-Centered Service (KCS) practices as part of daily work

Continuously build technical capability through hands-on troubleshooting and feedback

Strengthen analytical thinking to connect issues across technical and functional areas as knowledge develops

Stay current on product updates, new features, and evolving customer needs

Deliver Customer Support Across Channels

Provide support across phone, chat, and ticketing channels, adapting your approach to each

Guide customers through solutions clearly and confidently, including live troubleshooting scenarios

Manage multiple chat conversations while maintaining accuracy, quality, and composure

Provide timely, meaningful updates with a clear path to resolution for every case

Prioritize work based on customer impact and urgency, balancing speed with quality of resolution

Work in a Global Support Model

Align to US business hours to support North American customers

Operate within a follow-the-sun model across North America, UK, India, and Australia

Maintain reliability and consistency in coverage, including select holidays based on business needs

Participate in after-hours support rotations as required by product, region, or team size

Use Tools, AI, and Resources Effectively

Leverage internal tools, automation, and AI-enabled resources to improve efficiency and response times

Apply sound judgment when using AI and tools to ensure accuracy, relevance, and a strong customer experience

Use these tools to support problem-solving and learning, not replace critical thinking

Manage workload effectively while maintaining quality, accountability, and responsiveness

What You’ll Bring

Experience

2–3 years in B2B SaaS or enterprise technical support (not high-volume transactional or retail support)

Proven experience troubleshooting complex issues beyond scripted resolutions, including root cause investigation

Required experience supporting customers across phone, chat, and ticketing channels in a professional environment

Experience working directly with customers to diagnose issues (not solely internal IT or infrastructure support)

Experience using case management or CRM tools (e.g., Salesforce, Zendesk)

Strong written and verbal communication skills

Familiarity with KCS, or willingness to adopt it quickly

Experience in high-volume, primarily transactional support environments alone will not be sufficient for success in this role

Technical and Analytical Capability

Foundational understanding of troubleshooting across web applications, cloud platforms, or integrations

Comfort using diagnostic tools to investigate issues, even when the path to resolution is not immediately clear

Basic understanding of authentication concepts (SSO, MFA)

Strong analytical thinking with the ability to connect technical and functional issues as knowledge is built

Ability to learn new technologies quickly and apply them in a customer-facing context

Preferred Exposure

Exposure to or interest in:

CRM and engagement platforms

Financial systems or payment processing

Education software or student systems

APIs, integrations, or email deliverability

Why This Role

Build strong technical troubleshooting and problem-solving skills in a customer-facing environment

Gain exposure to global support operations and enterprise customers

Grow into more advanced technical, product-aligned, or specialized support roles

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Apply Now

Refine Your Search

desktop support technician jobs in begumpet hyderabad telangana

Agent, Technical Support

LN Product Support Analyst, Senior (Technical)

IT - System Administrator

Junior System Administrator

Accounts Payable Helpdesk Specialist

Support Engineer - IT Service Desk

Technical Support Engineer - Branding & SEO

System Administrator

Sr. Technical Engineer (SQL, Java) - Customer Support (Life Sciences)

Technical Support Engineer, Senior 1 (Java)

Technical Support Engineer

IT Support Engineer

Technical Support Engineer

CRM System Administrator

Technical Support Engineer - II

Sr. Technical Support Specialist_Archive Server

Helpdesk Executive / Customer Support Executive

Cloud System Administrator

Technical Support Specialist - Kubernetes

Help Desk Executive - IT - HYD (15 Jun 26)

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