Parry's Corner Chennai Tamil Nadu Desktop support technician Jobs – 133 Open Jobs Today

Engineer Desktop Support / Help Desk
Onx —Chennai, Tamil Nadu
- Azure
- Microsoft Outlook
- Computer Science
Technical Support Manager
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Management
- Software troubleshooting
- English
IT Support Engineer - CB
Radial, Inc. —Chennai, Tamil Nadu
- Azure
- Software troubleshooting
- Customer service
Lead Technical Support Engineer
Caterpillar —Chennai, Tamil Nadu
- Full-time
- Azure
- AWS
- APIs
11d
CRM -Helpdesk executive - TPA - Chennai location
MEDI ASSIST INSURANCE TPA PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹1,85,000 - ₹2,50,000 a year
- Full-time
- English
- Microsoft Office
- 12th Pass
- Health insurance
- Cell phone reimbursement
Quick apply
IT Helpdesk Support Executive
ZakApps —Chennai, Tamil Nadu
- Rotational shift
- Software troubleshooting
- B.Sc
- Windows
IT System Administrator
Inspace Technologies Pvt Ltd —Poonamallee, Chennai, Tamil Nadu
- ₹8,701.84 - ₹30,000.00 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
Quick apply
IT Technical Support Engineer
C7 tech solutions —Ambattur, Chennai, Tamil Nadu
- ₹10,717.06 - ₹25,000.00 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
Technical Support Engineer
ProdEx Technologies —Chennai, Tamil Nadu
- Evening shift
- Bachelor's degree
- Linux
Support Engineer | Chennai, India
Photon —Chennai, Tamil Nadu
- Rotational shift
- Software troubleshooting
- Communication skills
IT Help Desk Representative I
NCR —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Jr. System Administrator
Knack Studios —Chennai, Tamil Nadu
- Computer Science
- Windows
- Linux
Quick apply
IT Support Officer
Attitude360 —Ambattur, Chennai, Tamil Nadu
- Up to ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
IT Help Desk Associate III
NCR —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
Junior SME Help Desk
NCR —Chennai, Tamil Nadu
- Full-time
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
14d
Technical Support Executive (Software Support – Retail & F&B Solutions)
Uth Software Pvt. Ltd. —Adambakkam, Chennai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Email
- Software troubleshooting
- English
- Databases
Quick apply
10d
Project Technical Support-III
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹3.00 - ₹8.50 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Support Lead
Trimble —Chennai, Tamil Nadu
- Online application
- Computer Science
- Bachelor's degree
- Communication skills
8d
Technical Customer Support Professional
Trimble —Chennai, Tamil Nadu
- Online application
- Azure
- Computer Science
- AWS
Technical Support Engineer – Remote Support
Arihant Maxsell Technologies —Nungambakkam, Chennai, Tamil Nadu
- Software troubleshooting
- English
- Windows

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Engineer Desktop Support / Help Desk

Onx -
Chennai, Tamil Nadu

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Job details

Qualifications

TCP
ITIL Certification
Azure
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
CCNA
Windows
Technical support
DHCP
Analysis skills
Bachelor's degree
DNS
ServiceNow
TCP/IP
Diploma
Communication skills
Active Directory
CompTIA A+
Information Technology
VPN

Full job description

Job Title: P1 Engineer-Desktop Support/ Help desk

Job Purpose:

The P1 Engineer – Desktop Support / Help Desk is responsible for providing advanced first-line technical support and service request fulfillment for end users across supported business applications, systems, and infrastructure services. This role independently diagnoses and resolves technical issues, ensures adherence to service level agreements (SLAs), and serves as an escalation point for junior service desk personnel. The engineer is expected to contribute to process improvements, knowledge management, and overall service excellence while maintaining a high level of customer satisfaction.

Essential Functions:

Provide advanced Level 1 technical support for hardware, software, operating systems, network connectivity, and business applications.
Diagnose and resolve incidents and service requests independently while meeting established SLAs.
Perform detailed troubleshooting and root cause identification for recurring user issues.
Manage incident ownership from initiation through resolution and closure.
Escalate complex or unresolved issues to Level 2 support teams with complete troubleshooting documentation.
Support account administration activities including password resets, access management, and user provisioning/deprovisioning.
Monitor service desk queues and prioritize incidents based on business impact and urgency.
Participate in major incident bridge calls and provide user communication updates as required.
Create, update, and maintain knowledge base articles, SOPs, and troubleshooting documentation.
Assist in onboarding and mentoring junior service desk associates.
Identify opportunities for automation, process optimization, and service improvement.
Ensure compliance with ITIL processes including Incident, Request, Problem, and Change Management.
Generate and maintain accurate ticket documentation, work notes, and customer communications.
Collaborate with infrastructure, application, security, and network teams to facilitate issue resolution.
Contribute to operational reporting and service quality initiatives.

Education & Certifications:

Diploma/Graduate / Professional degree in computer science, Information Technology, Electronics, or related discipline.
ITIL Foundations Certification, CCNA preferred.
Microsoft Fundamentals, Azure Fundamentals, CompTIA A+, Network+, or equivalent certifications preferred.

Experience:

3-6 years of experience in technical support, NOC or service desk environment.

Special Knowledge, Skills, and Abilities:

Technical Skills

Strong understanding of Windows operating systems and desktop troubleshooting.
Knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
Basic understanding of Active Directory, Group Policies, and user account management.
Understanding of networking fundamentals including DNS, DHCP, VPN, TCP/IP, and Wi-Fi troubleshooting.
Familiarity with endpoint management and remote support tools.
Experience using ITSM tools such as ServiceNow.

Professional Skills

Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to handle multiple priorities in a fast-paced environment.
Strong customer service orientation and stakeholder management skills.
Ability to work independently with minimal supervision.
Effective documentation and knowledge-sharing capabilities.
Ability to mentor and guide junior team members.

Apply Now

Refine Your Search

desktop support technician jobs in parry's corner chennai tamil nadu

Engineer Desktop Support / Help Desk

Technical Support Manager

IT Support Engineer - CB

Lead Technical Support Engineer

CRM -Helpdesk executive - TPA - Chennai location

IT Helpdesk Support Executive

IT System Administrator

IT Technical Support Engineer

Technical Support Engineer

Support Engineer | Chennai, India

IT Help Desk Representative I

Jr. System Administrator

IT Support Officer

IT Help Desk Associate III

Junior SME Help Desk

Technical Support Executive (Software Support – Retail & F&B Solutions)

Project Technical Support-III

Technical Support Lead

Technical Customer Support Professional

Technical Support Engineer – Remote Support

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