Palam Vihar Gurugram Haryana Customer support coordinator Jobs – 111 Open Jobs Today

Enablement / Copilot Coordinator
McCain Foods Limited —Gurugram, Haryana
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Invention Evolution Composition India Private Limited —Gurugram, Haryana
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Genpact India Pvt. Ltd. —Gurugram, Haryana
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Ayzo International Pvt Ltd —Jasola, Delhi, Delhi
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UNITED ELEMENTS LIMITED —Industrial Area Faridabad, Faridabad, Haryana
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Enablement / Copilot Coordinator

McCain Foods Limited -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

Microsoft Outlook
Management
Project coordination
Presentation skills
Bachelor's degree
Human resources
SharePoint
Training & development
AI
Communication skills
Information Technology

Full job description

Position Title:Enablement / Copilot Coordinator

Position Type: Regular - Full-Time

Requisition ID: 43620

OVERVIEW:

Our Digital Technology team helps employees leverage technology to work more effectively, collaborate better, and deliver greater business value. As McCain continues to expand the use of Microsoft Copilot, AI tools, automation, and modern workplace technologies, effective adoption and user enablement are critical to realizing business value.

The Enablement & Copilot Coordinator supports the successful rollout, adoption, and ongoing use of Microsoft Copilot and other productivity technologies. This role works closely with business stakeholders, technology teams, trainers, and employees to coordinate communications, training activities, adoption campaigns, user feedback, and reporting.

The successful candidate is a highly organized and proactive professional who combines technology curiosity, strong communication skills, and change management capabilities to help employees confidently adopt new ways of working.

JOB PURPOSE:

The Enablement & Copilot Coordinator is responsible for coordinating employee enablement activities that drive awareness, adoption, and effective use of Microsoft Copilot and related digital workplace tools.

This role serves as a key liaison between technology teams and end users, ensuring employees have access to training, resources, communications, and support needed to successfully embrace new capabilities. The position focuses on execution, coordination, user engagement, and continuous improvement rather than technical development.

KEY RESPONSIBILITES:

Copilot Adoption & Enablement

Support enterprise deployment and adoption initiatives for Microsoft Copilot and other AI-enabled productivity tools.
Coordinate enablement activities that help employees understand and effectively use new capabilities.
Assist with rollout planning, readiness activities, and adoption campaigns.
Identify adoption barriers and escalate opportunities for improvement.
Support business units during onboarding and early adoption phases.

Training & Learning Coordination

Coordinate training sessions, workshops, office hours, and learning events.
Schedule presenters, manage attendance tracking, and support logistics.
Maintain learning content, quick-reference guides, FAQs, and user resources.
Assist with the creation of role-based learning materials and enablement content.
Promote continuous learning and skills development across the organization.

Communications & User Engagement

Develop and coordinate communications related to Copilot adoption and digital workplace initiatives.
Create newsletters, announcements, success stories, and awareness campaigns.
Support employee communities, collaboration channels, and engagement forums.
Help showcase practical use cases and adoption success examples.

Adoption Analytics & Reporting

Track participation, engagement, and adoption metrics.
Maintain dashboards, reports, and status updates for stakeholders.
Analyze user feedback and identify trends, opportunities, and challenges.
Assist leaders in understanding adoption progress and areas requiring additional focus.

Stakeholder Coordination

Partner with business teams, Digital Technology teams, HR, Communications, and Learning teams.
Coordinate stakeholder meetings and follow-up activities.
Maintain project plans, action logs, and implementation schedules.
Support change management and business readiness activities.

User Feedback & Continuous Improvement

Gather employee feedback regarding Copilot experiences and enablement programs.
Help identify recurring issues, questions, and enhancement opportunities.
Escalate improvement recommendations to appropriate technology teams.
Contribute to ongoing refinement of adoption programs and learning experiences.

Governance & Responsible Use

Promote responsible and secure use of AI technologies.
Support awareness of privacy, security, compliance, and governance requirements.
Ensure enablement materials align with company policies and standards.

MEASURES OF SUCCESS

Increased adoption and usage of Microsoft Copilot and related productivity tools.
High participation rates in enablement and learning programs.
Positive employee feedback regarding training and support experiences.
Timely execution of adoption campaigns and communications.
Accurate and actionable adoption reporting.
Strong stakeholder satisfaction and collaboration.
Effective promotion of responsible AI practices.

JOB QUALIFICATIONS & EXPERIENCE

Education

Bachelor's degree in Business, Information Technology, Communications, Learning & Development, Human Resources, or a related field.

Experience

2-5 years of experience in technology enablement, learning coordination, change management, digital workplace programs, project coordination, training, communications, or related disciplines.
Experience supporting organizational technology adoption initiatives preferred.
Experience with Microsoft 365 tools, including Teams, SharePoint, Outlook, and Power Platform, is desirable.
Exposure to Microsoft Copilot, AI tools, or digital transformation initiatives is an asset.

Skills & Competencies

Excellent written and verbal communication skills.
Strong organizational and project coordination abilities.
Ability to manage multiple priorities simultaneously.
Comfortable presenting information and facilitating learning sessions.
Strong stakeholder management and relationship-building skills.
Analytical mindset with ability to interpret adoption data and feedback.
Customer-focused approach with a passion for helping others succeed.
Curiosity about emerging technologies and AI-enabled productivity tools.

OTHER INFORMATION

Individual contributor role with no direct people management responsibilities.
Suitable for an early-to-mid career professional with some experience coordinating programs, training, adoption, or change initiatives.
Provides a development path toward Enablement Lead, Change Lead, Adoption Lead, Digital Workplace Lead, or AI Deployment & Enablement roles.
Occasional flexible hours may be required to support global training sessions and adoption activities.
Expected to model strong ethical judgment and responsible use of AI technologies.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology

Location(s): IN - India : Haryana : Gurgaon

Company: McCain Foods(India) P Ltd

Apply Now

Refine Your Search

customer support coordinator jobs in palam vihar gurugram haryana

Enablement / Copilot Coordinator

Presales Executive

Quality Coordinator|Domestic|30082025

Logistics Lead

Backend Coordinator

Sales coordinator

External Hiring|Quality Coordinator|Domestic|20032026

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Rental Coordinator

Senior Analyst – Business Development Support

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