Ghaziabad Uttar Pradesh Regional manager Jobs – 114 Open Jobs Today

Track Manager - Process Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Business Administration
7d
Process Manager - Invoice to Pay, Finance and SCM
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Office
- Master's degree
6d
Chief Accountant
Pipecare Group —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- ERP systems
- English
6d
Business Development Manager - Enterprise Sales
Credflow —Noida, Uttar Pradesh
- ₹12,00,000 - ₹14,00,000 a year
- Full-time
- Master's degree
- Business Administration
- In-person
- Health insurance
- Flexible schedule
Quick apply
Area Sales Manager
Mtandt Group —Noida, Uttar Pradesh
- ₹4,00,000 - ₹6,00,000 a year
- Sales
- Master's degree
- Bachelor's degree
Accounts Payable Manager
Willow & Co —New Delhi District, Delhi
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Paid holidays
- Health insurance
Quick apply
12d
Sales Manager - MNC Manufacturing Firm
RiverForest Connections Private Limited —Badarpur, Delhi, Delhi
- ₹8 - ₹12 an hour
- Sales
- Master's degree
- Project management
Quick apply
Business Development Manager/ IT Sales
Great Developers Info Tech Pvt Ltd —Noida, Uttar Pradesh
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Computer Science
- B.Sc
- English
Experienced Professional, Financial Planning and Analysis
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
13d
Lead Assistant Manager - Campaign Specialist
EXL Service —Noida, Uttar Pradesh
- Full-time
- Marketing
- Mentoring
- Leadership
Account Management - Manager
Nucleus Software —Noida, Uttar Pradesh
- CRM software
- Computer Science
- Engineering
Director, Indian Degrees Online
MSM Unify —Noida, Uttar Pradesh
- Full-time
- CRM software
- Sales
- Marketing
National Retail Sales Manager
Smytten —Greater Noida, Uttar Pradesh
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
Divisional / Regional Manager
Roadways India —South East District, Delhi
- Email
- Business development
Sales Manager/ Executive
APTCODER —Noida, Uttar Pradesh
- Up to ₹60,000 a month
- Email
- Sales
- Bachelor's degree
- In-person
Quick apply
Sales Manager – Fragrance
SACHEE FRAGRANCES & CHEMICALS LTD —Noida, Uttar Pradesh
- ₹50,065.54 - ₹60,264.55 a month
- Full-time
- Sales
- Master's degree
- Business development
Quick apply
Sales Manager
APTCODER —Noida, Uttar Pradesh
- ₹6,00,000 - ₹12,00,000 a year
- Full-time
- Hybrid work
- Sales
- Marketing
- Business development
Quick apply
Manager - Ecosystem Channels
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Marketing
- Master's degree
Regional Manager - Publication
Physicswallah —Noida, Uttar Pradesh
- ₹6,50,000 a year
- Remote
7d
FS-RISK CONSULTING-FSRM - Basel III Business Analyst _ CSTC-MANAGER
EY —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Azure
1d

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Track Manager - Process Management, ServiceNow

HCLTech -
Noida, Uttar Pradesh

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Job details

7 days ago

Qualifications

Jira
Six Sigma Certification
ITIL Certification
Computer Science
COBIT
Operations management
BMC Remedy
IT service management
Bachelor's degree
ITIL
ServiceNow
Problem management
Business Administration
Lean Six Sigma
Application support
Business requirements
AI
Communication skills
Lean Six Sigma Certification
Information Technology

Full job description

Noida, Uttar Pradesh
Job Summary

Process Consultant will support the merger and integration of two companies’ IT service desk operations by assessing existing processes, tools, licenses, support models, application support workflows, SLAs, and knowledge management practices. The role will define a unified service desk operating model, recommend ITSM tool and license requirements, and create standardized processes to ensure a smooth transition, consistent user experience, and measurable service performance

Key Responsibilities

Assess the current service desk operating models of both companies, including ticket volumes, support channels, user groups, service scope, application support processes, and escalation paths. • Analyze similarities, gaps, overlaps, and conflicts across existing service desk processes, ITSM workflows, support hours, SLAs, OLAs, priority models, and governance practices. • Design a unified future-state service desk model covering ticket intake, categorization, assignment groups, triage, escalation, resolution, closure, fulfilment, and reporting. • Define ITSM tool requirements for the merged setup, including incident management, service request management, problem management, change enablement, knowledge management, service catalog, CMDB, reporting, automation, and integration capabilities. • Assess existing ITSM tools and recommend whether to consolidate, migrate, retain, or rationalize platforms based on business needs, scalability, integrations, licensing, and supportability. • Define license requirements for agents, fulfiller groups, approvers, business users, administrators, application support teams, reporting users, automation users, and integration accounts. • Review and standardize application support processes, including ticket routing, L1/L2/L3 responsibilities, application ownership, escalation matrix, handoff process, monitoring alerts, known error handling, and release support coordination. • Recommend support hours and coverage models such as business hours, extended hours, regional support, follow-the-sun, 24x5, or 24x7 based on business criticality and application priority. • Define SLA, OLA, priority, severity, escalation, and breach management framework for both infrastructure and application support services. • Create knowledge base structure, article templates, ownership model, review frequency, migration approach, and publishing workflow for the merged service desk. • Identify transition risks, process dependencies, user impact, tool migration considerations, training needs, and adoption challenges during the service desk merger. • Prepare process documentation, SOPs, workflows, RACI matrices, support model documents, reporting templates, governance dashboards, and implementation roadmap.

Skill Requirements

Strong understanding of ITIL-based IT service management processes, including incident, service request, problem, change, knowledge, service catalog, CMDB, and escalation management. • Experience in service desk consolidation, transition, merger, or transformation programs across enterprise environments. • Ability to assess ITSM platform capabilities and define functional, licensing, integration, automation, reporting, and access requirements. • Experience defining application support operating models, including L1/L2/L3 support structure, ownership model, escalation matrix, release support, and application-specific SLAs. • Working knowledge of ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, ManageEngine, BMC Remedy, or similar tools. • Ability to conduct current-state assessment, gap analysis, stakeholder workshops, process harmonization, and future-state operating model design. • Strong process documentation skills, including SOPs, workflows, swimlane diagrams, runbooks, RACI matrices, service catalogs, and knowledge base articles. • Good stakeholder management, facilitation, communication, and presentation skills across business, IT, vendor, and application support teams. • Analytical mindset with the ability to translate business requirements into operational processes, license estimates, KPIs, and governance metrics.

Other Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. • 6+ years of experience in IT service management, service desk consulting, process transformation, ITSM implementation, or IT operations management. • Experience in service desk merger, consolidation, transition, or operating model transformation is preferred. • ITIL Foundation certification is preferred; ITIL Intermediate, ITIL Managing Professional, COBIT, or Lean Six Sigma certification will be an advantage. • Experience with ITSM tool assessment, licensing analysis, application support process design, and enterprise service desk governance will be an advantage. • Knowledge of automation, self-service portals, chatbots, virtual agents, AI-enabled service desk, and service catalog optimization is desirable.

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regional manager jobs in ghaziabad uttar pradesh

Track Manager - Process Management, ServiceNow

Process Manager - Invoice to Pay, Finance and SCM

Chief Accountant

Business Development Manager - Enterprise Sales

Area Sales Manager

Accounts Payable Manager

Sales Manager - MNC Manufacturing Firm

Business Development Manager/ IT Sales

Experienced Professional, Financial Planning and Analysis

Lead Assistant Manager - Campaign Specialist

Account Management - Manager

Director, Indian Degrees Online

National Retail Sales Manager

Divisional / Regional Manager

Sales Manager/ Executive

Sales Manager – Fragrance

Sales Manager

Manager - Ecosystem Channels

Regional Manager - Publication

FS-RISK CONSULTING-FSRM - Basel III Business Analyst _ CSTC-MANAGER

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