Dehu Maharashtra Customer service representative Jobs – 110 Open Jobs Today

Financial Services Digital Customer Experience Strategy Leader - India
Capgemini —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
- Health insurance
- Paid time off
Quick apply
Customer Success Associate
ScanO —Pune, Maharashtra
- ₹18,000 - ₹24,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Client Service Specialist
Binated —Pune, Maharashtra
- From ₹2,15,000 a year
- Overnight shift
- Customer service
- English
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Customer Support Administrator
SG SHIPPING PRIVATE LTD. —Pune, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
International Customer Service Advisor - Voice Process
Radhika Provision —Viman Nagar, Pune, Maharashtra
- ₹35,000 - ₹37,000 a month
- Full-time
- Finance
- Bachelor's degree
- In-person
Quick apply
7d
Representative II, BPS Client Service & Support
FIS Global —Pune, Maharashtra
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
Customer Service
Clean Harbors —Pune, Maharashtra
- Full-time
- English
- Communication skills
Customer Service Representative
Optimas International —Pune, Maharashtra
- Full-time
- Microsoft Word
- Computer literacy
- Microsoft Office
Quick apply
Customer Service Specialist - Sales & Warranty
Liebherr CMCtec India Private Limited —Pune, Maharashtra
- Online application
- Microsoft Excel
- Customer service
- ERP systems
Customer Service Assistant
Jupitize Consulting —Pune, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
5d
Customer Service Representative
Nexus Software System —Pimpri-Chinchwad, Maharashtra
- ₹22,000 - ₹32,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Flexible schedule
Quick apply
Customer Service Representative
Tetramed Biotek private limited —Pimpri-Chinchwad, Maharashtra
- ₹16,429.74 - ₹34,182.49 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Customer Service Executive - Network Operations & Support
Tata Communications —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Computer networking
13d
Customer Service Representative
Ecospring Oversys Private Limited —Pimpri, Pune, Maharashtra
- ₹19,455.81 - ₹34,178.28 a month
- Full-time
- Sales
- Customer service
- Master's degree
Quick apply
Customer Service Representative (CSR)
AGS Technologies (India) Pvt Ltd —Pimpri-Chinchwad, Maharashtra
- ₹20,000 - ₹28,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
Customer Support Associate for UK, US , AUS and Canadian process
Apex Referrals —Yerawada, Pune, Maharashtra
- ₹20,000 - ₹40,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Customer Service Representative
Chandan Tech Solutions Pvt ltd —Pimpri-Chinchwad, Maharashtra
- ₹19,223.29 - ₹34,587.33 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
Specialist, Client Processing Representative II
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
CSR (Customer Service Representative)
Advait Techserve India Pvt Ltd —Pune, Maharashtra
- ₹10,525.54 - ₹34,553.31 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
RCM Customer Service Agent
Veradigm —Pune, Maharashtra
- Full-time
- Customer service
- 12th Pass
- Bachelor's degree
8d

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Financial Services Digital Customer Experience Strategy Leader - India

Capgemini -
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Pegasystems
Cloud architecture
Computer Science
Customer service
Salesforce
Information Systems
Microsoft Dynamics 365
Finance
Master's degree
Bachelor's degree
Marketing automation
Adobe Marketing
Financial services
Business Administration
AI
MBA
Leadership
Banking

Full job description

Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies that enhance customer engagement and satisfaction across multiple channels. Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.

This role leads North America Financial Services’ Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end—shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams—while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency. Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.

Key Responsibilities:

1. Lead All Large Digital Customer Experience Deals

Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America.
Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation.
Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals.
Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency.
Act as the primary executive representative and brand ambassador for all major DCX transformations.

2. Customer Experience Strategy and Consulting

Lead CX visioning, maturity assessments, journey transformation strategies, and future state operating model design.
Advise financial services leaders on unifying sales, service, marketing, and operations with modern digital, cloud, data, and AI platforms.
Translate customer pain points into multi-year, multi-platform transformation roadmaps.

3. Enterprise CX Technology Strategy

Define and articulate the overarching technology strategy for digital CX initiatives within the financial services industry, aligning with business objectives and customer-centric goals.
Develop enterprise technology solution strategies for CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations.
Work closely with solution architects to ensure that technology solutions across various stacks are cohesive, scalable, and effectively address customer needs and business requirements.
Guide clients on platform selection, modernization, integration, and maximizing ROI.

4. Customer-centric program planning

Focus intensely on customer goals, developing comprehensive program plans that drive measurable outcomes and enhance the overall customer experience.
Build program plans, value frameworks, governance structures, and executive reporting models for large-scale CX transformations.

5. Market and Thought Leadership

Create compelling thought leadership on the future of CX, AI-driven servicing, personalized banking, and connected customer journeys.
Present at industry forums and executive briefings, shaping brand perception in the market.
Develop frameworks, accelerators, and methodologies that differentiate our CX practice.

6. Partner Ecosystem Leadership

Leverage strategic relationships with Salesforce, Microsoft, Adobe, Pega, and key fintech/AI partners.
Shape co-innovation initiatives and joint go-to-market (GTM) strategies.
Stay ahead of platform roadmaps, competitive dynamics, and new capabilities.

Requirements

Required Qualifications:

Education

Bachelor’s degree (required): Computer Science, Information Systems, Engineering, Business, Finance, Marketing, or a related field.

Master’s degree (strongly preferred): MBA (strategy/finance/marketing), MS in Information Systems / Computer Science / Data & Analytics, or similar.
Executive education (nice to have): Customer Experience leadership, digital transformation, or financial services leadership programs.
Strong plus though not required: platform certifications aligned to the ecosystems referenced in the role, e.g., Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega (architecture/solution consultant tracks).

Experience

20+ years leading digital transformation programs in CX, CRM, customer service, marketing, or customer operations.
Proven track record leading large, multi-million-dollar technology-enabled CX deals from qualification through close.
Deep familiarity with enterprise CX stacks including Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega.
Extensive financial services industry expertise (banking, wealth management, insurance, payments, cards, capital markets).

Strategic Leadership Skills

Executive-level presence and consultative influence.
Ability to build and defend multi-year CX transformation strategies and business cases.
Skill in leading cross-functional teams across strategy, technology, delivery, and partner organizations.

Technical and Domain Skills

Strong understanding of:
- CRM and sales transformation
- Contact center modernization
- Marketing automation
- Customer data platforms (CDPs), analytics, and AI
- Workflow automation and customer operations
- Knowledge of regulatory and customer lifecycle complexities specific to financial services.

Preferred Qualifications:

Experience in top-tier consulting or system integration firms.
Strong understanding of AI/ML, Generative AI (GenAI), and automation applied to customer experience.

Benefits

This position comes with competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Home Office model
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally known group
Private Health Insurance
Retirement Benefits
Paid Time Off
Training & Development
- Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2024.

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Refine Your Search

customer service representative jobs in dehu maharashtra

Financial Services Digital Customer Experience Strategy Leader - India

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International Customer Service Advisor - Voice Process

Representative II, BPS Client Service & Support

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