Deccan Pune Maharashtra Desktop support technician Jobs – 116 Open Jobs Today

Technical Support Technician III
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Rotational shift
- Hybrid work
- Computer Science
- Customer service
- B.Sc
Senior Technical Support Engineer
Synopsys —Pune, Maharashtra
- Doctoral degree
- Master's degree
- Bachelor's degree
2h
IT Support Associate
ASSPL - Maharashtra —Pune, Maharashtra
- Full-time
- Windows
- AWS
- Analysis skills
Technical Support Engineer
ETP Group —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Windows
Technical Support Executive
Syscraft Technologies —Pune, Maharashtra
- SQL
- Bachelor's degree
- Linux
Technical Customer Support II
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
Assoc Technical Support Analyst
MobileProgramming —Pune, Maharashtra
- Azure
- Software troubleshooting
- AWS
Technical Support Executive
Syscraft Technologies LLP —Pune, Maharashtra
- ₹1,50,000 - ₹2,00,000 a year
- Full-time
- Azure
- English
- Windows
- Cell phone reimbursement
Quick apply
Technical Support Engineer- Netsuite (L1)
Blueflame Labs —Pune, Maharashtra
- Azure
- Computer Science
- Inventory management
Quick apply
Technology Specialist - IT Service, Support and Operations
Infosys BPM Limited —Pune, Maharashtra
- Azure
- Management
- PMP
Technical Customer Support II-1
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
Technical Support Engineer
Kaizen Softservices —Sadashiv Peth, Pune, Maharashtra
- Call employer
- Computer Science
- Bachelor's degree
- JavaScript
IT Desktop Support
Squareline Solution —Pune, Maharashtra
- Full-time
Mgr IT Support
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Computer Science
- Customer service
- Windows
Tech Support for technical videos
Starmatic Technologies Private Limited —Pune, Maharashtra
- ₹12,000 a month
- Full-time
- English
- Microsoft Office
- In-person
- Paid time off
- Paid sick time
Quick apply
2d
IT Hardware Support Engineer
Tech Instinct PVT LTD —Pune, Maharashtra
- ₹10,000 - ₹15,000 a month
- Part-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
Technical Support Engineering, Sr Engineer
Synopsys —Pune, Maharashtra
- Doctoral degree
- Master's degree
- Bachelor's degree
10h
Technical Support Manager
ProMobi Technologies —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Technical support engineer
MINITEK SYSTEMS INDIA PVT LTD —Pune, Maharashtra
- Windows
- Computer networking
Quick apply
Associate Technical Support Engineer
Druva —Pune, Maharashtra
- Google Suite
- Software troubleshooting
- Salesforce

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Technical Support Technician III

UKG (Ultimate Kronos Group) -
Pune, Maharashtra

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Job details

Qualifications

Jira
Computer Science
Customer service
B.Sc
Salesforce
Microsoft SQL Server
English
Technical support
Driving Licence
SQL
Analysis skills
Bachelor's degree
Splunk
Human resources
Scripting
APIs
Communication skills
Time management
Information Technology

Full job description

Job description

Company and benefits

Job ID

TECHN019206

Employment Type

Regular

Work Style

hybrid

Location

Pune City,India

Role

Technical Support Technician III

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team: Join a dedicated high-volume team committed to delivering accurate resolutions and exceptional customer service. Our team enhances Ultimate Kronos Group’s esteemed reputation as a leading provider of Human Capital Management (HCM) and Payroll SaaS support. We value collaboration and teamwork, fostering an environment where every member contributes to our collective success.

About the Role: As a Technical Support Technician, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. This position involves providing application and technical support for the UKG Pro and Pro WFM products, requiring keen problem-solving abilities and a commitment to quality. Growth and Development Opportunities: At UKG, we prioritize your professional growth and development. Our comprehensive onboarding journey includes a paid intensive training and mentoring program, equipping you with the necessary skills for success. We are committed to your continuous development, offering timely training for product enhancements and supporting your career advancement goals.

Primary/Essential Duties and Key Responsibilities:

Utilize your problem-solving skills to resolve complex customer queries.
Provide exceptional support by adhering to processes and using established best practices to achieve key performance indicators and meet agreed-upon Service Level Agreements (SLAs)
Ensure timely, accurate, and complete documentation of issues in UKG’s case tracking system
Satisfy internal and external customer demands and needs in a timely manner by ensuring the customer is continually updated on the progress of their issue with clear action plans and timelines
Develop in-depth product knowledge and expertise for your designated UKG products, including a deep understanding of functionality and architecture
Triage and resolve issues effectively by researching, troubleshooting, and identifying the root cause by using solid problem-solving skills
Think critically to troubleshoot complex issues for customers while demonstrating speed and accuracy
Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, using verbal and written communication – phone, email, case tracking system and remote collaboration tools
Utilize internal tools to replicate customer configurations and scenarios to advance cases
Log product deficiencies and work with Engineering to pursue acceptable resolutions
Support peers and contribute to team readiness
Practice knowledge-centered service by creating, updating, and sharing of knowledge base articles
Consistently and effectively communicate with management to ensure issues are escalated and resolved
Participation in an on-call rotation is required to provide occasional after-hours support
Take on additional duties and responsibilities as needed Qualifications:
Proficient in English, with strong verbal and written communication skills.
Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
5+ years of experience in technical support working with enterprise size applications and client/server and/or Web Based technologies preferred
Strong knowledge of SQL scripting, database experience with MS SQL as well as leveraging SQL based tools and design.
Knowledge of Dell Boomi and API integration technologies
Knowledge of mobile technologies is a plus

• Knowledge of performance monitoring and analytics tools such as Datadog, Kibana and Splunk is a plus • Demonstrated technical troubleshooting skills.

HR, Payroll, Time and Labor and/or HCM domain experience a plus
Ability to set and manage customer expectations effectively.
Strong collaboration and time management skills.
Experience handling sensitive situations professionally and thoroughly.
Highly motivated and team-oriented.
Open to working in Eastern time zones (8 AM EST to 8 PM EST range).
Experience working with issue-tracking systems such as Salesforce and Jira are a plus Education, Certification and Additional Qualifications:
Bachelor’s degree required: BSc, Computer Science, Information Technology, BA or a related technical discipline such as Engineering.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

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