Mumbai Maharashtra Customer support associate international process Jobs – 99 Open Jobs Today

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International Customer Support Associate —Mumbai, Maharashtra
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Associate Director, Sales & Product Manager - Demat

Standard Chartered -
Mumbai, Maharashtra

Apply Now

Job details

Permanent
8 days ago

Benefits

Health insurance
Paid sick time

Qualifications

Knowledge management
English
Local language
Finance
Master's degree
Analysis skills
Hindi
MBA
Chartered Financial Analyst

Full job description

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Requisition Number: 60593
Job Location: Mumbai, IND
Global Grade: Band 6
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 25/08/2026
Posting End Date: 08/09/2026
:
Job Summary

Role Purpose

The Depository Participants (DP) specialist key role is to focus on below Product sales and compliance activities related to demat account holders (3-in-1 or corporate) to cater to the growing business volume.

Product Sales

Depository Services sales and support.
Ensure validity and completeness of transactions processed and ensure charges levied as authorized.
Liaison with stakeholders/segments for customer requests/ queries resolution.
Take initiatives to create awareness of the Product across Bank segments.
Support channels for timely resolution of customer complaints.

Product Management & Compliance

Identify new product opportunities
Implement process revisions as per the regulatory circulars issued by SEBI & NSDL and other authorities.
Set up processes to streamline existing operations for Demat customers. Liaise with DP Operations team on new process implementation
Collaborate with cross functional teams including Compliance, Legal, Marketing & Tech team
Address the frontline queries and resolve compliance issues with regards to Demat account
Monitor product performance and Key business KPIs and publish to the stakeholders

Key Responsibilities

Individual contributor role focused on DP product support, client impact, regulatory risk management and frontline capability. The role holder will support others through specialist advice, training and governance input, without direct people management accountability.

Product Sales

Depository Services sales and support for individual and corporate account opening.
Ensure demat client requests are completed E2E including share transfer transactions, DRFs, Static Data change requests etc.
Ensure validity and completeness of transactions processed and ensure fees, charges etc. are authorized by appropriate authorities.
Liaison with stakeholders/segments for customer requests/ queries resolution.
Take initiatives to create awareness of the Product across Bank segments.
Support channels for timely resolution of customer complaints.

Compliance

Co-ordination with multiple stakeholders from SCB and SCSI for implementation of regulatory circulars received from SEBI, NSDL & CDSL

Product Management

Implement process revisions as per the regulatory circulars issued by SEBI & NSDL and other authorities.
Set up processes to streamline existing operations for Demat customers. Liaise with DP Operations team on new process implementation
Collaborate with cross functional teams including Compliance, Legal, Marketing & Tech team
Handling customer and regulator escalations and audits.

Skills and Experience

Must-have Skills

Domain Expertise: Demat Product Knowledge & experience
Regulatory & Compliance Knowledge
Deep understanding of regulatory frameworks (SEBI/NSDL/CDSL)

Other Skills

Analytical & Business Skills for Product Sales & Compliance
Interpersonal and Soft skills
Stakeholder management and product sales communication
Regulatory knowledge management

Qualifications

Key Experiences:

5 to 10 years of relevant experience in Depository Products
Experience in client-facing roles teams and familiarity with the operational mechanics of SEBI, NSDL and CDSL

Certifications / Qualifications (only where mandatory):

CA / CS / CFA / MBA Finance preferred.
NISM-Series VI (Depository Operations Certification Examination) certification

Languages:

English: Expert
Hindi or relevant local Indian language: preferred for client engagement.
Ability to draft clear internal and client-facing regulatory communication.

Motivations

Motivations for success in this role:

Motivated by building a compliant DP business growth engine.
Values collaboration with Operations, Compliance, Segment, technology and related stakeholders to deliver client-focused outcomes.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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customer support associate international process jobs in mumbai maharashtra

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