Thiruverkadu Chennai Tamil Nadu Customer service representative Jobs – 92 Open Jobs Today

Financial Services Digital Customer Experience Strategy Leader - India
Capgemini —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
- Health insurance
- Paid time off
Quick apply
Customer Care Agent
Harith Tharang —Chennai, Tamil Nadu
- ₹18,000 - ₹28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
14d
Customer Service Associate-Voice
Accenture —Chennai, Tamil Nadu
- Full-time
- Customer service
- Bachelor's degree
- Negotiation
Customer Support Representative
Chenaiproperties.com —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
7d
Customer Service Representative
QPSG —Perungudi, Chennai, Tamil Nadu
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
Quick apply
Senior Customer Service Specialist
Buckman —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Customer Support Representative
VeeTee Technologies Pvt Ltd —Velachery, Chennai, Tamil Nadu
- ₹12,000 - ₹15,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Professional- Customer Care- Release- GBSI
CMA CGM —Chennai, Tamil Nadu
- Microsoft Office
- Bachelor's degree
- Typing
14d
Customer Support Associate /Sales Executive
Cadd Centre —Velachery, Chennai, Tamil Nadu
- ₹15,000 - ₹30,000 a month
- Full-time
- CAD
- Customer service
- English
Quick apply
Customer Service Professional – Inbound
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Hybrid work
- English
- Microsoft Office
- 12th Pass
Quick apply
7d
Customer Support Specialist - Hindi/Telugu/English
DigiSME Software Private Limited —Karapakkam, Chennai, Tamil Nadu
- ₹20,000 - ₹35,000 a month
- Full-time
- English
- In-person
- Health insurance
Quick apply
Customer Support Associate
sarajobs —Chennai, Tamil Nadu
- ₹10,520.37 - ₹34,475.34 a month
- Full-time
- 12th Pass
- Bachelor's degree
- Computer skills
- Paid sick time
Quick apply
Customer Support Associate ( freshers )
Sara infotech —Chennai, Tamil Nadu
- ₹10,520.37 - ₹34,475.34 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
Customer Service Associate
GRG POLY DYNAMICS PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹18,000 - ₹24,000 a month
- Part-time
- In-person
Quick apply
OFFICER CSR INITIATIVES
EQUITAS DEVELOPMENT INITIATIVES TRUST —Chengalpattu, Chennai, Tamil Nadu
- ₹18,000 - ₹20,000 a month
- Full-time
- MSW
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
Job Title: Payroll and Customer Support Representative (CPP/SHRM)
Worklio —Chennai, Tamil Nadu
- ₹10,000 - ₹24,000 a year
- Night shift
- English
- Communication skills
Quick apply
Customer Support Specialist
MAX FURN —Royapettah, Chennai, Tamil Nadu
- ₹9,000 - ₹45,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
6d
Customer Support Associate
closingcircle —Nungambakkam, Chennai, Tamil Nadu
- ₹17,000 - ₹20,000 a month
- Urgently hiring
- In-person
- Commuter assistance
Quick apply
Customer Service Coordinator
Unidos Technology —Neelankarai, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Customer Service Representative
CK's bakery —Kotturpuram, Chennai, Tamil Nadu
- ₹10,520.37 - ₹20,000.00 a month
- Part-time
- Sales
- Customer service
- POS
Quick apply

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Financial Services Digital Customer Experience Strategy Leader - India

Capgemini -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Pegasystems
Cloud architecture
Computer Science
Customer service
Salesforce
Information Systems
Microsoft Dynamics 365
Finance
Master's degree
Bachelor's degree
Marketing automation
Adobe Marketing
Financial services
Business Administration
AI
MBA
Leadership
Banking

Full job description

Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies that enhance customer engagement and satisfaction across multiple channels. Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.

This role leads North America Financial Services’ Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end—shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams—while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency. Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.

Key Responsibilities:

1. Lead All Large Digital Customer Experience Deals

Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America.
Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation.
Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals.
Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency.
Act as the primary executive representative and brand ambassador for all major DCX transformations.

2. Customer Experience Strategy and Consulting

Lead CX visioning, maturity assessments, journey transformation strategies, and future state operating model design.
Advise financial services leaders on unifying sales, service, marketing, and operations with modern digital, cloud, data, and AI platforms.
Translate customer pain points into multi-year, multi-platform transformation roadmaps.

3. Enterprise CX Technology Strategy

Define and articulate the overarching technology strategy for digital CX initiatives within the financial services industry, aligning with business objectives and customer-centric goals.
Develop enterprise technology solution strategies for CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations.
Work closely with solution architects to ensure that technology solutions across various stacks are cohesive, scalable, and effectively address customer needs and business requirements.
Guide clients on platform selection, modernization, integration, and maximizing ROI.

4. Customer-centric program planning

Focus intensely on customer goals, developing comprehensive program plans that drive measurable outcomes and enhance the overall customer experience.
Build program plans, value frameworks, governance structures, and executive reporting models for large-scale CX transformations.

5. Market and Thought Leadership

Create compelling thought leadership on the future of CX, AI-driven servicing, personalized banking, and connected customer journeys.
Present at industry forums and executive briefings, shaping brand perception in the market.
Develop frameworks, accelerators, and methodologies that differentiate our CX practice.

6. Partner Ecosystem Leadership

Leverage strategic relationships with Salesforce, Microsoft, Adobe, Pega, and key fintech/AI partners.
Shape co-innovation initiatives and joint go-to-market (GTM) strategies.
Stay ahead of platform roadmaps, competitive dynamics, and new capabilities.

Requirements

Required Qualifications:

Education

Bachelor’s degree (required): Computer Science, Information Systems, Engineering, Business, Finance, Marketing, or a related field.

Master’s degree (strongly preferred): MBA (strategy/finance/marketing), MS in Information Systems / Computer Science / Data & Analytics, or similar.
Executive education (nice to have): Customer Experience leadership, digital transformation, or financial services leadership programs.
Strong plus though not required: platform certifications aligned to the ecosystems referenced in the role, e.g., Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega (architecture/solution consultant tracks).

Experience

20+ years leading digital transformation programs in CX, CRM, customer service, marketing, or customer operations.
Proven track record leading large, multi-million-dollar technology-enabled CX deals from qualification through close.
Deep familiarity with enterprise CX stacks including Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega.
Extensive financial services industry expertise (banking, wealth management, insurance, payments, cards, capital markets).

Strategic Leadership Skills

Executive-level presence and consultative influence.
Ability to build and defend multi-year CX transformation strategies and business cases.
Skill in leading cross-functional teams across strategy, technology, delivery, and partner organizations.

Technical and Domain Skills

Strong understanding of:
- CRM and sales transformation
- Contact center modernization
- Marketing automation
- Customer data platforms (CDPs), analytics, and AI
- Workflow automation and customer operations
- Knowledge of regulatory and customer lifecycle complexities specific to financial services.

Preferred Qualifications:

Experience in top-tier consulting or system integration firms.
Strong understanding of AI/ML, Generative AI (GenAI), and automation applied to customer experience.

Benefits

This position comes with competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Home Office model
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally known group
Private Health Insurance
Retirement Benefits
Paid Time Off
Training & Development
- Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2024.

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Refine Your Search

customer service representative jobs in thiruverkadu chennai tamil nadu

Financial Services Digital Customer Experience Strategy Leader - India

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