Perungudi Chennai Tamil Nadu (customer engagement specialist) Jobs – 112 Open Jobs Today

Lead - Product Adoption (US Shift)
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Analysis skills
- Team management
- Leadership
Quick apply
Senior Specialist - HR
R1 RCM, Inc. —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Inside Sales Representative
Accenture —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
6h
Document Specialist
RRD GO Creative —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
Associate Clinical Specialist
Medtronic —Chennai, Tamil Nadu
- Full-time
- Remote
- Up to 50% travel
- Salesforce
- 12th Pass
KYC Senior Analyst
Barclays —Chennai, Tamil Nadu
- Administrative experience
- Analysis skills
- Communication skills
Digital Marketing Analyst & Client Support Specialist
Humworld Services Private Limited —Chennai, Tamil Nadu
- ₹2,00,000 - ₹3,00,000 a year
- Full-time
- Computer Science
- Marketing
- English
- Health insurance
- Food provided
Quick apply
Senior Sales Force Scrum Lead
TD Synnex —Chennai, Tamil Nadu
- Full-time
- Remote
- Azure
- Computer Science
- Sales
8h
Sr. Consultant
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Finance
- Communication skills
1d
Correspondence Specialist – Revenue Cycle
SolvEdge —Chennai, Tamil Nadu
- Email
- Patient monitoring
- EMR systems
- Care plans
- Health insurance
Digital Marketing Specialist
ZakApps —Chennai, Tamil Nadu
- CRM software
- Social media management
- Research
3d
WFM (UKG Pro/ Kronos / Boomi) - Senior
EY —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- AWS
- Health insurance
Strategic Key Accts Mgr
Medtronic —Chennai, Tamil Nadu
- Full-time
- Management
- Bachelor's degree
Customer Service Associate
RRD GO Creative —Chennai, Tamil Nadu
- Weekend availability
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Flexible schedule
Supply Chain Excellence
Danfoss —Oragadam, Chennai, Tamil Nadu
- Engineering
- Project management
- Bachelor's degree
1d
Paid Social Media Marketing Specialist
Integra Global Solutions —Chennai, Tamil Nadu
- Full-time
- Remote
- Social media management
- Analysis skills
- APIs
- Health insurance
- Paid time off
Lead - Solution Engineer
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Azure
- Research
- Master's degree
Quick apply
8d
Team Leader – Revenue Cycle Management (Hospital Billing)
SolvEdge —Chennai, Tamil Nadu
- Email
- Patient monitoring
- Analysis skills
- Supervising experience
- Health insurance
Digital Marketing Specialist
ZakApps Software Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Marketing
- Social media management
- Master's degree
Quick apply
7d
Sales - Audio Visual
Win Solutions Pvt. Ltd —Chennai, Tamil Nadu
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply

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Lead - Product Adoption (US Shift)

Freshworks -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹0 a year

Qualifications

Analysis skills
Team management
B2B Marketing
Leadership

Full job description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

Lead a team of Adoption Specialists within our Adoption Advisory team - driving product adoption, increasing customer value, and reducing churn across Freshworks' scaled and digital customer segments.

About the Role

As Lead, Product Adoption, you will manage a team of Adoption Specialists focused on driving measurable adoption and retention outcomes for Freshworks' scaled and digital customer base. You are accountable for the strategy, execution, and results of a portfolio of adoption programs - from onboarding acceleration to feature enablement to churn intervention. You will partner with Customer Success leaders and Adoption Program Managers to make our scaled customer motion work at Freshworks' 75,000+ customer scale.

What You'll Lead

Adoption Strategy & Execution

Own the Adoption Advisory team’s roadmap and execution across the scaled and digital customer segments
Support adoption campaigns and programs - compelling webinars, Adoption Accelerator offerings, feature adoption plays, and health-based interventions
Maintain a reporting cadence for adoption performance, and be accountable for results
Partner with Product on release adoption plays that drive uptake of new features and capabilities

Team Leadership

Manage, coach, and develop a team of Adoption Specialists — owning hiring, performance, and career development
Set team priorities and delivery standards; remove blockers and ensure focus on the highest-impact work
Be the primary point of escalation between the Adoption team and cross-functional partners

Churn Reduction

Partner with our Customer Success team to identify at-risk customers in the scaled segment and design proactive interventions
Own the design and iteration of churn reduction plays targeted at digital and scaled customers
Partner with Operations to track and report on churn impact of adoption programs — retention lift, save rate, and NRR contribution

How Success is Measured

Product adoption rates across scaled and digital customer cohorts and customers your team advises (feature-level and portfolio-level)
Churn rate reduction attributed to adoption programs
Onboarding time-to-value for scaled and digital customers
Team performance: Adoption Specialist goal attainment and engagement

Qualifications

4+ years in customer success, customer adoption, or lifecycle marketing - B2B SaaS required
2+ years managing a team of adoption, CS, or lifecycle specialists
Proven track record supporting adoption programs for scaled or digital customer segments
Strong analytical instincts - comfortable defining KPIs, tracking progress against goals, and iterating based on data
Cross-functional partner - able to work effectively with Product, Marketing, CS, and Operations

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Quick apply

Refine Your Search

(customer engagement specialist) jobs in perungudi chennai tamil nadu

Lead - Product Adoption (US Shift)

Senior Specialist - HR

Inside Sales Representative

Document Specialist

Associate Clinical Specialist

KYC Senior Analyst

Digital Marketing Analyst & Client Support Specialist

Senior Sales Force Scrum Lead

Sr. Consultant

Correspondence Specialist – Revenue Cycle

Digital Marketing Specialist

WFM (UKG Pro/ Kronos / Boomi) - Senior

Strategic Key Accts Mgr

Customer Service Associate

Supply Chain Excellence

Paid Social Media Marketing Specialist

Lead - Solution Engineer

Team Leader – Revenue Cycle Management (Hospital Billing)

Digital Marketing Specialist

Sales - Audio Visual

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