Thousand Lights Tamil Nadu Desktop support technician Jobs – 88 Open Jobs Today

IT Helpdesk Engineer
Bloom Electronics Private Limited —Chennai, Tamil Nadu
- Up to ₹16,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Commuter assistance
- Health insurance
Quick apply
Technical Support for MS Teams
Kyndryl —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Master's degree
2d
Technical Support Engineer – Networking & Device Configuration
Etiicos —Madipakkam, Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
10d
Technical Support
Vembu —Chennai, Tamil Nadu
- Computer science
- English
- Analysis skills
Technical Support Engineer I
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Software troubleshooting
- Word processing
- Computer literacy
Quick apply
Technical Support Engineer
VertX Solutions —Chennai, Tamil Nadu
- Microsoft Outlook
- Software troubleshooting
- Windows
Technical Support Engineer
ProdEx Technologies —Chennai, Tamil Nadu
- Evening shift
- Bachelor's degree
- Linux
IT Support Engineer
Nelito —Chennai, Tamil Nadu
- Software troubleshooting
- Bachelor's degree
- Communication skills
Help desk
Veva toys global —Chennai, Tamil Nadu
- ₹17,737.63 - ₹26,121.56 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
- Commuter assistance
- Cell phone reimbursement
Quick apply
12d
Engineer Desktop Support / Help Desk
Onx —Chennai, Tamil Nadu
- Azure
- Microsoft Outlook
- Computer Science
Technical Support
TRS Forms —Chennai, Tamil Nadu
- Email
- Computer Science
- English
- Presentation skills
IT Technician
VGK Builders PVT LTD —Tambaram, Chennai, Tamil Nadu
- ₹25,000 - ₹27,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
14d
IT Engineer- Software Support
Link-K Insurance TPA Private Limited —Anna Nagar, Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Email
- Computer Science
- Software troubleshooting
- SQL
- Paid time off
Quick apply
3d
Senior Assistant: Technical Support
Inncon —Chennai, Tamil Nadu
- ₹2,75,000 a year
- Full-time
- Software troubleshooting
- B.Sc
- English
IT Support Engineer
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Microsoft Excel
- Azure
- Computer Science
Technical Support Engineer – International Voice
Movate —Chennai, Tamil Nadu
- Rotational shift
- Software troubleshooting
- Customer service
- Analysis skills
13d
Technical Support Specialist (EDI)
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Night shift
- Computer Science
- Linux
- Health insurance
Technical Support Manager
Eicher —Chennai, Tamil Nadu
- Microsoft Excel
- Bachelor's degree
- Health insurance
Technical Support Executive (Biotech) - Hindi
Medisequence Pvt Ltd —Chennai, Tamil Nadu
- Email
- Microsoft Office
- Master's degree
- Presentation skills
Quick apply
2d
Hardware Engineer
NETCOMCOMPUTER PVT LTD —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick apply

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IT Helpdesk Engineer

Bloom Electronics Private Limited
Chennai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
Up to ₹16,000 a month

Benefits

Commuter assistance
Health insurance

Qualifications

ITIL Certification
Computer Science
Software troubleshooting
Customer service
Windows
Technical support
Microsoft Office
Analysis skills
Bachelor's degree
Remote access software
Computer networking
MacOS
Communication skills
Active Directory
CompTIA A+
Help desk
Information Technology

Full job description

Job Title: Helpdesk Engineer

Location: Chennai Port

Department: IT Support

Reports To: Team Leader

Job Overview:

The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and maintaining user satisfaction. The Helpdesk Engineer is also responsible for documenting issues and solutions and escalating more complex problems to higher-level IT staff as necessary.

Key Roles & Responsibilities:

Technical Support: Provide first-line support to end-users via phone, email, and chat. Troubleshoot hardware and software issues, including operating systems, applications, and networking problems.
Issue Resolution: Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. Assist with system configurations, installations, and updates.
Documentation: Maintain accurate records of support requests, solutions, and user interactions using a ticketing system. Document common issues and solutions for future reference.
User Assistance: Guide users through problem-solving processes and offer clear, concise instructions to help them resolve their issues independently.
Escalation: Identify and escalate complex or unresolved issues to senior IT staff or specialized teams. Follow up to ensure timely resolution.
Training: Provide basic training and support to users on new systems and software applications. Assist with onboarding of new employees by setting up accounts and providing initial training.
System Monitoring: Monitor system performance and perform routine checks to ensure the stability and security of IT infrastructure.
Inventory Management: Assist with the tracking and management of IT inventory, including hardware and software assets.
Continuous Improvement: Stay updated with industry trends and advancements to continually improve support processes and enhance technical skills.

Qualifications:

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Experience: Proven experience in a helpdesk or technical support role, with a solid understanding of computer systems, networks, and software applications.
Technical Skills: Proficiency in Windows and Mac OS environments, as well as experience with common productivity software (e.g., Microsoft Office Suite). Knowledge of Active Directory, remote desktop tools, and ticketing systems is a plus.
Certifications: Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are preferred.
Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail.
Customer Service: Demonstrated ability to deliver high-quality customer service and maintain professionalism under pressure.

Work Environment:

This position may involve working in a fast-paced environment with occasional after-hours support as needed.
The role may require sitting for extended periods and using a computer for the majority of the workday.

Preferred Skills:

Having Knowledge in Hardware, Windows Desktop OS level issues, Printers troubleshooting.
Basic Network knowledge & troubleshooting skills
Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards

Why Join Us:

Career Growth: Opportunities for professional development and career advancement.
Dynamic Environment: Work in a fast-paced and challenging environment with a focus on achieving results.
Competitive Compensation: Attractive salary and comprehensive benefits package.
Collaborative Culture: Join a supportive and dedicated team committed to success and innovation.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position to [email address] with the subject line "Helpdesk Engineer Application."

Job Types: Full-time, Permanent

Pay: Up to ₹16,000.00 per month

Benefits:

Commuter assistance
Health insurance

Experience:

total work: 1 year (Preferred)

Work Location: In person

Quick apply

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