Dombivali Thane Maharashtra Guest relations Jobs – 135 Open Jobs Today

AsstMgr-Front Office I
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
General Manager- JW Marriott Mumbai Juhu
Marriott International, Inc —Mumbai, Maharashtra
- Weekend availability
- Bachelor's degree
- Business Administration
- Flexible schedule
14d
Club Receptionist
Soho House & Co. —Mumbai, Maharashtra
- Hospitality
- Organisational skills
- Communication skills
Social Media , Head Brand Marketing & PR
Della Group —Mumbai, Maharashtra
- Master's degree
- Travel
- Business Administration
2d
Front Office Associate
Meluha The Fern Series by Marriott —Powai, Mumbai, Maharashtra
- ₹16,500 - ₹18,500 a month
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Commuter assistance
- Food provided
Quick apply
Guest Relationship Executive
Onevasco —Mumbai, Maharashtra
- ₹10,000 - ₹13,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
Assistant Front Office Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
2d
Sales Executive @ ibis Navi Mumbai
AccorHotel —Navi Mumbai, Maharashtra
- Full-time
- Sales
- Phone etiquette
- Communication skills
Quick apply
10d
Manager - IR & Admin
Larsen & Toubro —Mumbai, Maharashtra
- Administrative experience
- Bachelor's degree
- Human resources
Front Office Supervisor
The Fern Series by Marriott —Mumbai, Maharashtra
- ₹22,000 - ₹32,000 a month
- Full-time
- In-person
Quick apply
Front Desk Executive
Prashant Mittal and Associates —Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Hostess
Mirah Hospitality —Goregaon, Mumbai, Maharashtra
- ₹18,000 - ₹23,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Food provided
Quick apply
Front Desk Executive
Reflex Realty LLP —Mumbai, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
Restaurant Captain /Sr. Restaurant Captain
Hotel Satkar Residency —Mumbai, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- Serving
- Hospitality
- Customer service
- Food provided
Quick apply
Assistant Manager - Admin
ideaForge —Navi Mumbai, Maharashtra
- Full-time
- Administrative experience
Director-International Linkages
Shri Vile Parle Kelavani Mandal —Mumbai, Maharashtra
- Full-time
- Research
- Microsoft Office
- Master's degree
Customer Service & Relationship Executive
Hospitality Minds —Mumbai, Maharashtra
- ₹15,000 - ₹30,000 a month
- Hospitality
- Microsoft Excel
- In-person
- Flexible schedule
Quick apply
Lobby Host/Hostess
China Gate Restaurants Pvt Ltd —Mumbai, Maharashtra
- ₹18,000 - ₹25,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Reservation Executive
AccorHotel —Mumbai, Maharashtra
- Full-time
- Hospitality
Quick apply
14d
Guest Relation Executive
Mastro Real Tech Pvt Ltd —Navi Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply

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AsstMgr-Front Office I

Marriott International, Inc -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26103907
Job CategoryRooms & Guest Services Operations
LocationB-43 New Link Rd Andheri West, Mumbai, Maharashtra, India, 400053
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

O Fairfield by Marriott garante uma estadia bela e simples onde quer que você vá, com mais de 1.000 locais pelo mundo. Nossa herança como parte da família Marriott inspira uma experiência tranquila e confiável, caracterizada por um atendimento simpático, a um ótimo custo-benefício. Como membro de nossa equipe, você se encarrega de proporcionar a Garantia Fairfield — nosso comprometimento com a satisfação de cada hóspede. Ao entrar para o Fairfield by Marriott, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.

Apply Now

Refine Your Search

guest relations jobs in dombivali thane maharashtra

AsstMgr-Front Office I

General Manager- JW Marriott Mumbai Juhu

Club Receptionist

Social Media , Head Brand Marketing & PR

Front Office Associate

Guest Relationship Executive

Assistant Front Office Manager

Sales Executive @ ibis Navi Mumbai

Manager - IR & Admin

Front Office Supervisor

Front Desk Executive

Hostess

Front Desk Executive

Restaurant Captain /Sr. Restaurant Captain

Assistant Manager - Admin

Director-International Linkages

Customer Service & Relationship Executive

Lobby Host/Hostess

Reservation Executive

Guest Relation Executive

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