Uttar Pradesh Virtual customer service Jobs – 120 Open Jobs Today

Service Manager - ( Gujrat, MP-CG & Rajasthan)
ASSA ABLOY —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Account Service Operations Sr Associate
NTT Ltd —Noida, Uttar Pradesh
- Azure
- Customer service
- Windows
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Inside Sales Specialist (Digital Marketing Solutions)
DigiLantern —Noida, Uttar Pradesh
- ₹25,000 - ₹45,000 a month
- Full-time
- Microsoft Office
- Presentation skills
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Management Trainee- Monitoring
i2k2 Networks —Noida, Uttar Pradesh
- Full-time
- Windows
- Computer networking
- Linux
Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
HCLTech —Lucknow, Uttar Pradesh
- Windows
- Analysis skills
- Continuous improvement
4d
Client Success Manager (SEO/Digital Marketing)
Ebizon —Noida, Uttar Pradesh
- Full-time
- Marketing
- Project management
- Bachelor's degree
Quick apply
Business Development Manager (BDM)
AARNAV Global Exports —Sahibabad, Ghaziabad, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Flexible schedule
Quick apply
Accounts Payable Specialist
Eightfold.AI —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Excel
- Azure
- English
- Health insurance
Sales Associate
UNR GLOBAL TECH PRIVATE LIMITED —Kaushambi, Ghaziabad, Uttar Pradesh
- ₹5,000 - ₹10,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Paid time off
- Cell phone reimbursement
Quick apply
Sr. Specialist - S&P - Sourcing 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
2d
Cyberlife Analyst
DXC Technology —Noida, Uttar Pradesh
- Full-time
- English
- Master's degree
- AWS
Telesales Executive
UNR GLOBAL TECH PRIVATE LIMITED —Kaushambi, Ghaziabad, Uttar Pradesh
- ₹5,000 - ₹10,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Paid time off
- Cell phone reimbursement
Quick apply
Senior Associate - TA
Alight —Noida, Uttar Pradesh
- English
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
Oracle Cloud Infra Admin-Oracle DBA with OCI-Senior
EY —Noida, Uttar Pradesh
- Azure
- Oracle
- DevOps
Senior Business Applications Analyst (Cognos BI + HCM)
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Hybrid work
- Computer Science
- B.Sc
- SQL
Senior analyst
Alight —Noida, Uttar Pradesh
- Master's degree
- SQL
- Analysis skills
- Health insurance
- Paid sick time
IT Director- Leave Solutions
Alight —Noida, Uttar Pradesh
- AWS
- Travel
- Human resources
- Health insurance
Sr. Executive - Inside Sales
Flexsin —Noida, Uttar Pradesh
- CRM software
- Computer science
- Sales
Inside Sales Representative
Cybernetyx —Noida, Uttar Pradesh
- CRM software
- Sales
- Salesforce
Quick apply
Specialist - Business Development (ISS)
Ark InfoSolutions —Noida, Uttar Pradesh
- Full-time
- CRM software
- Sales
- Marketing

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Service Manager - ( Gujrat, MP-CG & Rajasthan)

ASSA ABLOY -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
ITI Diploma
Electrical experience
Bachelor's degree
Root cause analysis
Diploma
ASP
Communication skills
Mechanical knowledge

Full job description

Position: Service Manager - (Gujarat, MP-CG & Rajasthan)

Reporting To: Head – Customer Service (Yale)

Location: Delhi-NCR

No. of direct reports: 4

Designation of reports: Technical Executive

Position Summary

The position will be responsible for supervising a team of technicians handling installations, demonstrations and repair for a full range of digital and mechanical range of products to ensure timely resolution of customer service requests and thus ensuring great customer experience and satisfaction by providing best-in-class after sales service and demonstration. The incumbent is expected to ensure this by following standard procedures, adept handling of the service agency as well as internal resources. The position is required to take ownership by displaying strong empathy to customers’ issues and complaints and ensure resolution within agreed timelines and up-to defined satisfaction standards.

Roles and Responsibilities:

Take ownership to follow and monitor standard procedures and checklists to ensure that all possible customer touch points during standard demonstrations, installations and after sales compliant resolutions have a clear and standard approach to ensure immediate and effective solutions.
Regularly monitor and improve key service metrics like Open job ageing, Resource Utilization, Cost of Service, Customer Satisfaction Score, Meantime to Repair, No. of escalations, etc. and prepare accurate reports
Monitor the open service requests and continuously follow up with the technicians to ensure timely closure and up to defined satisfaction levels.
Continually provide market and customer insights to the Service head to ensure the improvement of service processes.
To increase customer Satisfaction Score in the region by displaying proactive mindsets in resolution, doing continuous root cause analysis and sharing learnings within the team to ensure the improvement of satisfaction standards
Recruit, mentor and develop service technicians and ensure clear instructions, process understanding and communication of performance criteria like turn-around time
Maintain team rosters, allocation of jobs and territories to ensure a smooth and effective service delivery
Ensure regular training and development of the service team to hone their technical and customer management skills
Partner and collaborate with critical stakeholders in the sales team and product management team to ensure communication about customer feedback, to have a one team approach towards the end customer.
Coordinate and ensure timely availability of spare parts in warehouses/ stores at respective locations.
Proactively monitor and maintain optimum inventory level and manage distribution and reverse logistics of the spare parts.
Act as the first point of contact for cases of escalation and provide timely response to customer feedback. Also educate the customer on further escalation points as per the escalation matrix.
Monitor volumes on a regular basis and evaluate the capability of existing service centers to meet the volume-based demands. Calculate the ROI for the ASP/Franchisee to ensure that the ASP/Franchisee is ethically profitable. Recommend addition of service center capability as and when needed along with clear feedback and business case.
Plan and schedule periodic surprise visits to service partners for audits, education on process changes, new product information, etc.
Ensure timely warranty payments to ASP/Franchisee

Skills Required:

Strong customer focus and empathy to not only troubleshoot when needed but to ensure proactive mechanisms to deliver on customer delight.
Ability to drive a team with clear goals, instructions, communication and feedback.
Ability to identify problems correctly using root cause analysis with business tools like Fishbone, decision trees, etc.
Ability to collaborate cross-functionally to own customer problems as ONE ASSA ABLOY
Ability to work under pressure and respond to ambiguous situations with limited information in a calm and patient manner.
Advanced knowledge of MS Excel and PowerPoint
Good communication both verbal and written.
Ability to prioritize tasks based on customer and business requirement.

Educational Qualification and Experience:

Graduate Engineers or Diploma/ITI qualified candidates in Electronics/ Electrical/Mechanical stream
Relevant experience of 5 – 8 years with same industry/ consumer durables/ home appliances

Note: This job description is not intended to be an all-inclusive list of duties and responsibilities. Rather, it is intended only to describe the general nature of the job. Employee may be expected to perform other related duties as required to meet the ongoing needs of the organization.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply Now

Refine Your Search

virtual customer service jobs in uttar pradesh

Service Manager - ( Gujrat, MP-CG & Rajasthan)

Account Service Operations Sr Associate

Inside Sales Specialist (Digital Marketing Solutions)

Management Trainee- Monitoring

Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Client Success Manager (SEO/Digital Marketing)

Business Development Manager (BDM)

Accounts Payable Specialist

Sales Associate

Sr. Specialist - S&P - Sourcing 4C

Cyberlife Analyst

Telesales Executive

Senior Associate - TA

Oracle Cloud Infra Admin-Oracle DBA with OCI-Senior

Senior Business Applications Analyst (Cognos BI + HCM)

Senior analyst

IT Director- Leave Solutions

Sr. Executive - Inside Sales

Inside Sales Representative

Specialist - Business Development (ISS)

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