Haryana Ticket manager Jobs – 91 Open Jobs Today

Major Incident Manager
MKS Inc. —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
1h
Home Loan Executive
Basic Home Loan —Gurugram, Haryana
- ₹4,00,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Paid time off
- Paid sick time
Quick apply
Customer Service Executive
Mukta A2 Cinemas, Bhilai, District Durg Chhattisgarh —Gurugram, Haryana
- ₹15,800 - ₹16,500 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
DISCO Desk Analyst
DISCO —Gurugram, Haryana
- Salesforce
- Communication skills
- Health insurance
Senior Developer - Information Technology
United Airlines —Gurugram, Haryana
- Full-time
- Computer Science
- Master's degree
- AWS
- Health insurance
India-Application Support Analyst
APEX Analytix, LLC - India —Gurugram, Haryana
- Microsoft Excel
- Oracle
- Microsoft Outlook
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Engineer 3
Live Nation —Gurugram, Haryana
- Full-time
- Oracle
- Computer Science
- B.Sc
Frontend Engineer (Remote)
Markeeters.com —Unknown, Haryana
- Remote
- Azure
- AWS
- Bachelor's degree
Quick apply
Implementation Manager
MTAP Technologies —Gurugram, Haryana
- Email
- Software troubleshooting
- Communication skills
IT Global Service Desk (Senior) Analyst
Aurora Energy Research —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- English
- Health insurance
- Life insurance
1d
Investment Sales Professional | Office Services | Gurugram
Colliers —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Quick apply
Performance Marketer
REAL STATIX —Gurugram, Haryana
- Up to ₹45,000 a month
- Full-time
- Analysis skills
- APIs
- Budgeting
Quick apply
5d
Product Manager
Ginni Systems Ltd. —Gurugram, Haryana
- Product management
- AI
- Health insurance
Quick apply
Area Sales Manager - TPD - Axis BB - Rohtak
Aditya Birla Group —Haryana
- Health insurance
6d
BDE with Travel Industry knowledge
Earnest Educational Tours —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Consultant
BLACKBULL CHAMBER OF INVESTMENT —Gurugram, Haryana
- ₹25,000 - ₹2,50,000 a month
- Full-time
- English
- Finance
- Master's degree
- Health insurance
- Life insurance
Quick apply
9d
Level 3 Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Mentoring
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Associate Level 3 Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Communication skills
Quick apply
Senior Software Engineer- iOS
ixigo —Gurugram, Haryana
- Full-time
- Computer science
Quick apply
Junior Level 3 Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Bachelor's degree
Quick apply

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Major Incident Manager

MKS Inc. -
Gurugram, Haryana

Quick apply

Job details

Full-time
1 hour ago

Qualifications

Jira
ITIL Certification
Azure
Computer Science
Incident management
Software troubleshooting
Windows
Bash (Unix shell)
AWS
Bachelor's degree
ITIL
Scripting
ServiceNow
Cloud computing
Problem management
Linux
Leadership
Communication skills
Python
PowerShell

Full job description

Role Summary:

The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.

Key Responsibilities

Incident Coordination
- Take ownership of major incidents from detection to resolution.
- Initiate and lead technical bridge calls with relevant teams (Infrastructure, Application, Network).
- Ensure timely engagement of SMEs and escalation to leadership when required.
Communication
- Provide regular updates to stakeholders during incidents.
- Maintain clear and concise communication across technical and business teams.
- Issue incident notifications and status reports as per communication plan.
Documentation
- Record incident timeline, actions taken, and decisions made.
- Ensure accurate incident ticket updates in ITSM tool.
- Drive post-incident RCA and problem management activities.
Process Compliance
- Adhere to ITIL Incident Management best practices.
- Identify gaps and recommend improvements in incident handling processes.

Required Skills

Strong understanding of ITIL framework (Incident & Problem Management).
Excellent communication and leadership skills.
Ability to manage high-pressure situations and make quick decisions.
Familiarity with ITSM tools (ServiceNow, Jira, etc.).
Basic technical knowledge of infrastructure and applications for effective coordination.
High-level knowledge of Windows/Linux OS, Networking fundamentals, AWS, Azure, and Cloud computing.
Experience with monitoring and ITSM tools.
Ability to analyze logs and troubleshoot application/service issues.
Basic scripting skills (PowerShell, Bash, Python preferred).
Good communication and problem-solving skills.

Qualifications

Bachelor’s degree in IT/Computer Science or related field.
8+ years of experience in IT operations, with at least 3 years in incident management.
ITIL Foundation certification preferred.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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Refine Your Search

ticket manager jobs in haryana

Major Incident Manager

Home Loan Executive

Customer Service Executive

DISCO Desk Analyst

Senior Developer - Information Technology

India-Application Support Analyst

Engineer 3

Frontend Engineer (Remote)

Implementation Manager

IT Global Service Desk (Senior) Analyst

Investment Sales Professional | Office Services | Gurugram

Performance Marketer

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Area Sales Manager - TPD - Axis BB - Rohtak

BDE with Travel Industry knowledge

Business Consultant

Level 3 Support Analyst

Associate Level 3 Support Analyst

Senior Software Engineer- iOS

Junior Level 3 Support Analyst

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