Kerala Hotel operations supervisor Jobs – 106 Open Jobs Today

Duty Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
13d
Rooms Division Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Front desk
- Guest services
A1 Operations Associate
IHCL —Thiruvananthapuram, Kerala
- Hospitality
- Hotel experience
Sous Chef
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Communication skills
Construction Supervisor
Ayilyam Hotels Private Limited —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Civil engineering
- Supervising experience
- Team management
Quick apply
3d
Jr Sous Chef-Awadhi Cuisine
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Communication skills
Site Supervisor
GoKhana —Kochi, Kerala
- Full-time
- Hospitality
Steward
GOLDEN PALACE INTERNATIONAL AND CONVENTION CENTRE —Neyyattinkara, Kerala
- ₹12,000 - ₹20,000 a month
- Weekend availability
- Serving
- Customer service
- English
Quick apply
Agent-Guest Relations
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Supervising experience
10d
Bartender
THE AVENUE REGENT —Kochi, Kerala
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Customer service
- POS
- In-person
- Flexible schedule
- Food provided
Quick apply
Commi II
Tigris Valley Wellness Retreat —Calicut, Kerala
- ₹18,000 - ₹22,500 a month
- Full-time
- Hospitality
- Cooking
- In-person
- Paid time off
- Food provided
Quick apply
6d
Front Office Executive
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Supervising experience
- POS
STAFF COOK
THE AVENUE REGENT —Kochi, Kerala
- ₹20,000 - ₹27,000 a month
- Weekend availability
- Cooking
- 12th Pass
- Organisational skills
- Flexible schedule
- Food provided
Quick apply
Cafe manager
Krishnatheeram Ayur Holy Beach Resort —Varkkallai, Kerala
- 12th Pass
- Restaurant
- Communication skills
TECHNICIAN / SR. TECHNICIAN - ENGINEERING DEPARTMENT
Blanket Hotel And Spa —Munnar, Kerala
- Weekend availability
- Schematics
- Electrical experience
- Plumbing
Quick apply
3d
Front Office Associate
MALABAR OCEAN BEACH RESORT, BEKKAL —Nileshwar, Kerala
- ₹8,086.00 - ₹13,327.23 a month
- Weekend availability
- Customer service
- Microsoft Office
- 12th Pass
- Flexible schedule
- Food provided
Quick apply
8d
Guest Service Associate-Front Office
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Supervising experience
10d
Front Office Associate
Krishnatheeram Ayur Holy Beach Resort —Varkkallai, Kerala
- Full-time
Officer-Loss Prevention
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Supervising experience
12d
DIWA Apprentice
IHCL —Thiruvananthapuram, Kerala
- Hospitality
- Hotel experience

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Duty Manager

Marriott International, Inc -
Kochi, Kerala

Apply Now

Job details

Full-time
13 days ago

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26082031
Job CategoryRooms & Guest Services Operations
LocationW8V8 QV8 Project site Prestige Forum Mall Bund Rd, Kochi, Kerala, India, 682304
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Apply Now

Refine Your Search

hotel operations supervisor jobs in kerala

Duty Manager

Rooms Division Manager

A1 Operations Associate

Sous Chef

Construction Supervisor

Jr Sous Chef-Awadhi Cuisine

Site Supervisor

Steward

Agent-Guest Relations

Bartender

Commi II

Front Office Executive

STAFF COOK

Cafe manager

TECHNICIAN / SR. TECHNICIAN - ENGINEERING DEPARTMENT

Front Office Associate

Guest Service Associate-Front Office

Front Office Associate

Officer-Loss Prevention

DIWA Apprentice

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