Chennai District Tamil Nadu Customer service representative Jobs – 79 Open Jobs Today

Associate - Customer Success (CX-NA)
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Salesforce
- Bachelor's degree
- In-person
Quick apply
8d
Customer Service Technical Specialist II
Wolters Kluwer —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- AI
Customer Support Associate
TRANZQUIK SOLUTIONS —T Nagar, Chennai, Tamil Nadu
- ₹10,363.21 - ₹34,134.29 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
Customer Service Associate / Sales & Marketing Executive
Cadd Centre —Velachery, Chennai, Tamil Nadu
- ₹15,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- In-person
Quick apply
Customer Support Associate
ICCS Chennai —Chennai, Tamil Nadu
- ₹9,766.65 - ₹33,844.57 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
- Paid time off
Quick apply
10d
Customer service
Altruist Technologies Private Limited —Kovilambakkam, Chennai, Tamil Nadu
- ₹15,000 - ₹21,000 a month
- Full-time
- English
- In-person
Quick apply
Customer Support Associate
Global Serve Solutions —Karapakkam, Chennai, Tamil Nadu
- ₹3,00,000 - ₹4,50,000 a year
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
Quick apply
5d
Customer Support Representative
Fully Filmy —Chennai, Tamil Nadu
- Full-time
- English
- Communication skills
Customer success associate
Harris & menuk chemicals private limited —Chennai, Tamil Nadu
- ₹10,658.57 - ₹46,503.43 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
- Paid time off
Quick apply
2d
Client Service Representative
All Care Therapies —Chennai, Tamil Nadu
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
- Health insurance
Quick apply
Customer Experience Associate
WIN MEDICARE PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹22,300 - ₹39,500 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
3d
Associate - Customer Support
Tradesala Ecommerce —Chennai, Tamil Nadu
- ₹1,00,000 - ₹2,50,000 a year
- Weekend availability
- Customer service
- Data entry
- Communication skills
Job Title: Payroll and Customer Support Representative (CPP/SHRM)
Worklio —Chennai, Tamil Nadu
- ₹10,000 - ₹24,000 a year
- Night shift
- English
- Communication skills
Quick apply
Customer Service
Home First India —Kelambakkam, Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
CSA (Customer Service Associate)
ags cinemas —T Nagar, Chennai, Tamil Nadu
- ₹16,500 - ₹18,500 a month
- Part-time
- Walk-in
- Customer service
- Bachelor's degree
- In-person
- Health insurance
- Paid sick time
Quick apply
5d
Customer Success Associate
Shopping zone india tv pvt ltd —Chennai, Tamil Nadu
- ₹19,266.35 - ₹42,772.02 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Flexible schedule
Quick apply
3d
Customer Service - Digital Sales - Housing - Product - Chennai - Centennial Square - CRE
TATA Capital —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Customer Support Specialist
Shopping zone india tv pvt ltd —Chennai, Tamil Nadu
- ₹20,794.57 - ₹43,595.26 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
- Cell phone reimbursement
Quick apply
1d

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Associate - Customer Success (CX-NA)

Freshworks -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹0 a year
8 days ago

Qualifications

Salesforce
Information security
Bachelor's degree
Product demos
Account management
Communication skills

Full job description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention.

IC1: Associate - Customer Success (CX-NA)

Experience: 1–3 years of experience in Customer Success, Account Management, or Tech Support (SaaS experience preferred).
Impact You Will Create: * Drive day-to-day product adoption and health for a designated portfolio of SMB/Mid-Market accounts.
- Ensure high customer satisfaction by resolving tactical use-case queries swiftly.
- Protect core revenue by maintaining steady retention rates within your assigned cohort.

Roles & Responsibilities (R&R)

Customer Engagement: Engage proactively with customers using the established segment-based engagement model (Enterprise segment experience is a plus for IC2, mandatory for IC3).
Use-Case Mapping: Understand and document customer business flows (especially for large/Enterprise accounts) and maintain a deep understanding of their business use cases.
Product Expertise: Maintain deep knowledge of all Freshworks product lines. Ability to deliver tailored product demos and architect solutions using the best product-fit.
Relationship Management: Align with key customer stakeholders to establish a strong customer relationship management program (stakeholder mapping).
Value Optimization: Evaluate how customers manage their Freshworks product suite investment and identify efficiency and effectiveness gains across their processes and tools.
Innovation & Advocacy: Promote awareness of the latest innovations and upcoming features/products in the Freshworks pipeline.
Cross-Functional Collaboration: Partner with internal teams (Product, Sales, Pre-Sales, Marketing, Support, etc.) to ensure customer issues are resolved and solutions are delivered.
Data-Driven Success: Work alongside Program Managers to derive data-driven insights and intelligence to run focused, result-oriented customer engagement programs.
Key Metrics: Own and drive two primary business metrics: Product Adoption and Customer Retention.
Compliance: Implement and support Freshworks compliance and information security processes.

Qualifications

Skills & Competencies

Communication: Exceptional written and verbal presentation/communication skills (Essential). Ability to articulate complex technical or vendor concepts to audiences of varying technical levels.
Consultative Mindset: Proven track record of establishing yourself as a strategic trusted advisor to clients.
Ownership: A self-starter who can independently own ongoing customer success for both large and small clients.
Reporting: Ability to track, report, and share client health status at timely, pre-defined intervals.
Tool Proficiency: Experience using standard customer management tools (e.g., Gainsight, Salesforce, Freshsuccess, or equivalents).

Qualifications & Workplace Requirements

Education: Minimum Graduation / Bachelor's Degree is mandatory.
Work Setup: In-office role based on the allotted shift alignment.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Quick apply

Refine Your Search

customer service representative jobs in chennai district tamil nadu

Associate - Customer Success (CX-NA)

Customer Service Technical Specialist II

Customer Support Associate

Customer Service Associate / Sales & Marketing Executive

Customer Support Associate

Customer service

Customer Support Associate

Customer Support Representative

Customer success associate

Client Service Representative

Customer Experience Associate

Associate - Customer Support

Job Title: Payroll and Customer Support Representative (CPP/SHRM)

Customer Service

CSA (Customer Service Associate)

Customer Success Associate

Customer Service - Digital Sales - Housing - Product - Chennai - Centennial Square - CRE

Customer Support Specialist

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