Mogappair Chennai Tamil Nadu Desktop support technician Jobs – 122 Open Jobs Today

Sr Subject Matter Expert (Support&Ops)
HCLTech —Chennai, Tamil Nadu
- Computer science
- Software troubleshooting
- 12th Pass
8d
VMware & Windows System Administrator
Dart Innovations & Technologies —Villivakkam, Chennai, Tamil Nadu
- English
- Windows
- AWS
Laptop Service Engineer
Run Service Infocare Pvt Ltd —Chengalpattu, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
DevOps Engineer / System Administrator
Monotaro Technologies India Private Limited —Chennai, Tamil Nadu
- Computer Science
- DevOps
- Java
Quick apply
Accounting (Payroll with IT Support)
Ideal Tech Labs —Chennai, Tamil Nadu
- ₹10,000 - ₹15,000 a month
- Microsoft Excel
- Finance
- Master's degree
Quick apply
Project Technical Support III - ICMR AMSP Project
St. John’s National Academy of Health Sciences —Chennai, Tamil Nadu
- ₹36,400 a month
- Email
- English
- Master's degree
- Bachelor's degree
SAP Business One System and Cloud Administrator
TAMIL SIDDHA HOSPITAL PRIVATE LIMITED —Nungambakkam, Chennai, Tamil Nadu
- ₹8,00,000 - ₹18,00,000 a year
- Full-time
- English
- SQL
- AWS
Quick apply
7d
Project Technical Support-III
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹3.00 - ₹8.50 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Consultant / Help Line Support / Customer Support Executive
Snow White Water Solutions —Chennai, Tamil Nadu
- ₹15,000 - ₹30,000 a month
- Part-time
- Customer service
- English
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Technical Customer Support Professional
Trimble —Chennai, Tamil Nadu
- Online application
- Azure
- Computer Science
- AWS
Customer Success (Technical Support) Engineer
Endace —Chennai, Tamil Nadu
- Full-time
- Windows
- Bachelor's degree
- APIs
Quick apply
Administrator - MS System Center Configuration Manager (SCCM)
HCLTech —Chennai, Tamil Nadu
- Azure
- Customer service
- Analysis skills
Linux System Administrator
NTT DATA —Chennai, Tamil Nadu
- From ₹9,859.42 a month
- Full-time
- Hybrid work
- Linux
Quick apply
13d
Operations Team Lead
Fusion My Business —Chennai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Computer Science
- Customer service
- B.Sc
Quick apply
2d
Technical Support Engineer – SolidWorks
SIM Technologies Pvt Ltd —Guindy, Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Email
- Software troubleshooting
- CAD
- English
- Health insurance
Quick apply
Systems Administrator
Alphatech Solutions —Chennai, Tamil Nadu
- From ₹2,50,000 a year
- Full-time
- IT
- Linux
- In-person
Quick apply
3h
Associate Content Support Analyst (Non-IT)
Clarivate —Chennai District, Tamil Nadu
- Full-time
- Hybrid work
- Customer service
- Research
- Master's degree
IT hardware and network technician
Conginitecz —Chennai, Tamil Nadu
- ₹10,000 a month
- Full-time
- Driving
- Travel
- Computer networking
Quick apply
10d
Principal Engineer - Helpdesk & Infrastructure Operations
NETGEAR —Chennai, Tamil Nadu
- Full-time
- Azure
- Software troubleshooting
- Communication skills
Quick apply
System Administrator
Synamen Thinklabs —Chennai, Tamil Nadu
- Windows
- Java
- Linux

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Sr Subject Matter Expert (Support&Ops)

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

8 days ago

Qualifications

Computer science
Software troubleshooting
NFS
SCCM
IT service management
iOS
12th Pass
Bachelor's degree
Computer hardware
IT support
Communication skills
Help desk

Full job description

Chennai, Tamil Nadu
Job Summary

onsemi is seeking a self-driven, motivated, technical but customer savvy professional to join our Desks side team.\\\\r\\\\nAs a Desk Side Support Technician there will be opportunities to work with hardware and software to assist the business while ensuring optimum functionality. There will be work with the local and global teams on various assignments and projects. This role allows for a high level of exposure to different cultures, and internal organizations requiring adaptability and strong soft skills.\\\\r\\\\nThe Desk Side Support Technician role is fast-paced. Technicians to ensure end users can accomplish business tasks by receiving, prioritizing, documenting, and actively resolving end user help request and incident issue tickets. DSS technicians must have a comprehensive understanding of computer hardware and software. In addition, they must possess excellent communication skills in order to assist computer users.\\\\r\\\\nPerformance Objectives\\\\r\\\\n \\\\r\\\\nThe successful candidate will have the opportunity to: \\\\r\\\\n• Follow standard DSS procedures.\\\\r\\\\n• Provide courteous customer support to users through phone, walk in, and ticket requests.\\\\r\\\\n• Troubleshoot and resolve system problems to minimize downtime\\\\r\\\\n• Log all interactions, track and route issues and requests and document resolutions.\\\\r\\\\n• Monitor all open tickets to ensure prompt closure and resolution.\\\\r\\\\n• Identify and escalate situations requiring urgent attention.\\\\r\\\\n• Ensure new users have access to the tools and resources required for their roles on day 1.\\\\r\\\\n• Escalate tier 2 and 3 issues to the appropriate team(s).\\\\r\\\\n• Troubleshoot and resolve network issues to maintain uptime\\\\r\\\\n• Install, configure, maintain, upgrade, and troubleshoot a wide range of hardware and software used in the company.\\\\r\\\\n• Research inquiries using available information resources.\\\\r\\\\n• Advise users on appropriate action.\\\\r\\\\n• Gather metrics on daily/weekly/monthly requests and work.\\\\r\\\\n• Replace systems (laptop, desktop, and mobile).\\\\r\\\\n• Purchase new systems and accessories and log data into asset inventory system or appropriate records while managing local inventory of IT related equipment. Image new systems using automated technologies (such as SCCM, etc.) and update with needed drivers and patches.\\\\r\\\\n• Deploy and maintain smartphone fleet.\\\\r\\\\n• Maintain loaner devices.\\\\r\\\\n• Maintain Asset inventory.\\\\r\\\\n• Set up new hardware, including servers, workstations, and peripheral devices.\\\\r\\\\n• Assist off site contractors with hardware maintenance.\\\\r\\\\n• Travel between sites to provide support as needed. (locally and within the US).\\\\r\\\\n• Install, configure and support software. Data Center operation support. Provide assistance to other towers. Assist with acquired company integration.\\\\r\\\\n• Ensure network file systems are correctly configured and accessible to authorized users\\\\r\\\\nQualifications - External\\\\r\\\\nRequirements\\\\r\\\\n• Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 3+years of experience in Help Desk or Desk Side Support positions with a high school diploma.\\\\r\\\\n• Experience with Cleanroom protocols and procedure (preferred)\\\\r\\\\n• Should have basic understanding of ITSM\\\\r\\\\n• Must have worked in a factory environment\\\\r\\\\n• Should have known about SLA and Ticketing tool.\\\\r\\\\n\\\\r\\\\nTechnical skills: \\\\r\\\\n• Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, Teams etc.\\\\r\\\\n• Experience with one or more of the following is a plus: Active Director

Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

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Refine Your Search

desktop support technician jobs in mogappair chennai tamil nadu

Sr Subject Matter Expert (Support&Ops)

VMware & Windows System Administrator

Laptop Service Engineer

DevOps Engineer / System Administrator

Accounting (Payroll with IT Support)

Project Technical Support III - ICMR AMSP Project

SAP Business One System and Cloud Administrator

Project Technical Support-III

Technical Consultant / Help Line Support / Customer Support Executive

Technical Customer Support Professional

Customer Success (Technical Support) Engineer

Administrator - MS System Center Configuration Manager (SCCM)

Linux System Administrator

Operations Team Lead

Technical Support Engineer – SolidWorks

Systems Administrator

Associate Content Support Analyst (Non-IT)

IT hardware and network technician

Principal Engineer - Helpdesk & Infrastructure Operations

System Administrator

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