Pune Maharashtra Leader b2b Jobs – 123 Open Jobs Today

Delivery Operations Associate Manager-Messaging
Accenture —Pune, Maharashtra
- Full-time
- Management
- English
- Analysis skills
Senior Executive- Sales Support Pune
DHL —Pune, Maharashtra
- Email
- Microsoft Excel
- ERP systems
- Master's degree
- Health insurance
- Paid time off
13d
Account Management & Customer Success - Digital Solutions
Ecolab Inc. —Pune, Maharashtra
- Full-time
- Salesforce
- Engineering
- Bachelor's degree
Communications Specialist - Senior-Corporate Communications Lead
Cummins Inc. —Pune, Maharashtra
- Marketing
- Project management
- Continuous improvement
Assistant Sales Manager
Hach —Pune, Maharashtra
- Full-time
- Remote
- Sales
- Bachelor's degree
- Travel
- Health insurance
- Work from home
5d
Senior EDI Developer
Optimas International —Pune, Maharashtra
- Full-time
- ERP systems
- Java
- SQL
Quick apply
Senior Account Executive (Enterprise)
FlytBase —Pune, Maharashtra
- Full-time
- Public speaking
- AI
- Leadership
- Flexible schedule
Microsoft Dynamics 365 Senior Technical Specialist (F&O & Azure)
Piab Group —Pune, Maharashtra
- Microsoft Word
- Azure
- English
Data Analyst
Stantec —Pune, Maharashtra
- Full-time
- SQL
- Business development
- Bachelor's degree
Inbound BDR - AI-Native Qualifier
FlytBase —Pune, Maharashtra
- Full-time
- B.Sc
- Public speaking
- English
- Flexible schedule
Enterprise Sales Head
FlytBase —Pune, Maharashtra
- Full-time
- Public speaking
- AI
- Leadership
- Flexible schedule
Marketing Head
Alan Scott LearniX Ltd —Hinjewadi, Pune, Maharashtra
- ₹40,000 - ₹1,00,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Team management
Quick apply
SEO Executive
MTechZilla —Pune, Maharashtra
- From ₹35,000 a month
- Full-time
- Software development
- In-person
- AI
- Health insurance
- Paid time off
Quick apply
9d
Account Management & Customer Success – Digital Solutions
Ecolab Inc. —Pune, Maharashtra
- Full-time
- Salesforce
- Engineering
- Bachelor's degree
Senior Salesforce Platform Engineer
Sandvik —Pune, Maharashtra
- Full-time
- Computer Science
- Sales
- Salesforce
7d
Sales Executive
Healyos Powered by Sancheti Hospital —Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Marketing
- Business development
Quick apply
Bid Coordinator
Energy Exemplar —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sales Manager
Princeton Software Services Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Sales
- Marketing
Quick apply
Vice President Sales & Marketing
Raptac Engineering Pvt Ltd —Nighoje, Pune, Maharashtra
- ₹75,000 - ₹1,00,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
6d
Sr. Manager/ Lead- Client Solutions
Space Matrix —Pune, Maharashtra
- Full-time
- Sales
- Marketing
- Bachelor's degree

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Delivery Operations Associate Manager-Messaging

Accenture -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Succession planning
Management
English
Information security
Analysis skills
Continuous improvement
Communication skills

Full job description

Skill required: Omnichannel - Customer Service
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Customer Service Associate Manager role supports a large, global client in the energy sector, delivered through Accenture’s BPMS / Customer Operations function. The role operates within a complex, multi-channel customer service environment, supporting both B2B and B2C service lines. The Associate Manager is accountable for end-to-end operational delivery across multiple teams, with responsibility for service performance, people leadership, capacity alignment, risk management, and continuous improvement, in line with client contractual requirements and Accenture delivery standards. Client identity and data are managed in strict accordance with Accenture confidentiality and information security policies.
What are we looking for? Strong experience managing multi-team Customer Operations delivery in a BPMS environment Advanced understanding of SLA, KPI, QA, productivity, and cost-to-serve drivers Proven capability in leading Team Leaders and senior operational roles Experience managing complex escalations, service risks, and delivery dependencies Strong analytical skills with the ability to convert data into actionable performance insights Demonstrated experience in continuous improvement and service stabilization Effective stakeholder-management and communication skills Structured, resilient leadership style with strong delivery orientation Working knowledge of CRM platforms, case management systems, and performance dashboards Fluent proficiency in English (spoken and written) for leadership communication, escalation handling, and reporting Additional language requirements may apply depending on client scope and supported markets Role operates within client-defined service windows Flexibility required for: Extended coverage during peak periods or incidents Leadership support across time zones Business continuity and client-driven operational needs Ability to operate effectively within a shift-based, client-aligned delivery model is essential.
Roles and Responsibilities: As a Customer Service Associate Manager, you will provide operational leadership and delivery governance across a portfolio of Customer Service Teams, typically through direct management of Senior Team Leaders and/or Team Leaders. You will be responsible for: Owning end-to-end delivery outcomes across multiple teams, including SLA, KPI, quality, productivity, and customer satisfaction performance Leading and developing Team Leaders, ensuring effective people management, coaching, and succession planning Ensuring stable and compliant service delivery, proactively managing operational risks and dependencies Overseeing capacity planning, staffing alignment, and workload optimization in collaboration with Workforce Management Managing end-to-end escalation governance, including high-impact customer, operational, or client escalations Driving performance management discipline, including review of trends, root-cause analysis, and corrective action plans Partnering with Quality, Training, SMEs, and Support Functions to improve capability, quality, and resolution effectiveness Leading continuous improvement initiatives, including defect reduction, process standardization, and productivity uplift Supporting financial and commercial discipline, including cost awareness, utilization efficiency, and delivery within contracted scope Preparing and presenting delivery performance updates, insights, and risks to Operations and Delivery leadership Supporting transition, stabilization, and change initiatives, including scope expansion, process changes, and system enhancements Driving employee engagement, retention, and capability development within the delivery organization This role carries direct people-management responsibility and acts as a key delivery leadership layer, bridging operational execution and management governance.

Any Graduation

Apply Now

Refine Your Search

leader b2b jobs in pune maharashtra

Delivery Operations Associate Manager-Messaging

Senior Executive- Sales Support Pune

Account Management & Customer Success - Digital Solutions

Communications Specialist - Senior-Corporate Communications Lead

Assistant Sales Manager

Senior EDI Developer

Senior Account Executive (Enterprise)

Microsoft Dynamics 365 Senior Technical Specialist (F&O & Azure)

Data Analyst

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Enterprise Sales Head

Marketing Head

SEO Executive

Account Management & Customer Success – Digital Solutions

Senior Salesforce Platform Engineer

Sales Executive

Bid Coordinator

Sales Manager

Vice President Sales & Marketing

Sr. Manager/ Lead- Client Solutions

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