Vasco Da Gama Goa Customer support Jobs – 119 Open Jobs Today

Assistant Front Office Manager
Marriott International, Inc —Goa, Goa
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
7d
Receptionist
Titos Resorts & Hospitalities Pvt. Ltd. —Calangute, Goa
- ₹15,000 - ₹20,000 a month
- Full-time
- In-person
- Paid time off
- Food provided
Quick apply
10d
Room Attendant
The Baywatch Resort, Goa —Colva, Goa
- ₹14,000 - ₹15,000 a month
- Weekend availability
- Customer service
- Microsoft Office
- 12th Pass
Quick apply
1d
Sales Manager
LyfLeap Talent Solutions Private Ltd —Goa, Goa
- ₹8,00,000 - ₹9,00,000 a year
- Full-time
- Customer service
- Microsoft Office
- Finance
Quick apply
Front Office Associate
sry hospitality pvt ltd —North Goa District, Goa
- ₹15,000 - ₹21,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Food provided
Quick apply
Front Desk Receptionist
Livom Clinic —Panaji, Goa
- From ₹10,000 a month
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
Receptionist/Administration
MYLES HIGH HEALTH CONCEPTS PVT. LTD —Panaji, Goa
- ₹15,000 - ₹17,000 a month
- Full-time
- In-person
- Food provided
Quick apply
10d
Front Office Associate
Foxoso Hospitality Pvt Ltd —Goa, Goa
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Food provided
Quick apply
Front Desk Executive Cum Receptionist
CMM Tradelink Group —Panaji, Goa
- Full-time
Front Office Associate
Marriott International, Inc —Goa, Goa
- Full-time
- 12th Pass
- Supervising experience
FRONT OFFICE
SINQ Hospitality —Goa, Goa
- ₹15,000 - ₹17,000 a month
- Full-time
- Hospitality
- Customer service
- 12th Pass
- Food provided
- Paid sick time
Quick apply
Front Office
Foxoso Hospitality Pvt Ltd —Goa, Goa
- ₹12,000 - ₹16,000 a month
- Full-time
- Hospitality
- Customer service
- In-person
- Food provided
Quick apply
Steward / Stewardess / Waiter / Waiteress
Titos Resorts & Hospitalities —Baga, Goa
- ₹15,000 - ₹25,000 a month
- Full-time
- Serving
- Hospitality
- Customer service
- Food provided
Quick apply
Front Office - Guest Service Associate
Regenta Central North Goa —Arpora, Goa
- ₹13,000 - ₹15,000 a month
- Full-time
- Customer service
- English
- Administrative experience
- Food provided
Quick apply
Business Developement Executive
Growth Gravy Digital Marketing Solutions —Panaji, Goa
- ₹25,000 - ₹45,000 a month
- Full-time
- CRM software
- Business development
- In-person
Quick apply
Front Office (Fresher)
BIZ Nest —Panaji, Goa
- ₹8,000 - ₹12,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Guest Service Associate (Front Office)
Amritara Hotel & Resorts Pvt.Ltd —Goa, Goa
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Food provided
Quick apply
Banquet Sales Executive
SGS Foods —Goa, Goa
- ₹30,000 - ₹35,000 a month
- Weekend availability
- Hospitality
- Sales
- Marketing
- Paid time off
- Flexible schedule
Quick apply
Front Desk Receptionist
Splashdown waterpark —Anjuna, Goa
- ₹14,000 - ₹14,500 a month
- Full-time
- English
- Travel
- Computer skills
- Health insurance
Quick apply
7d
Sales Representative
ReeMar Industries —Goa, Goa
- ₹10,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- 12th Pass
- Health insurance
- Cell phone reimbursement
Quick apply

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Assistant Front Office Manager

Marriott International, Inc -
Goa, Goa

Apply Now

Job details

Full-time
7 days ago

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26093678
Job CategoryRooms & Guest Services Operations
LocationAguada Siolim Road Calangute, Goa, Goa, India, 403516
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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