Kolkatta G.p.o. Kolkata West Bengal Service representative Jobs – 121 Open Jobs Today

Senior Team Lead
Gear Inc. —Kolkata, West Bengal
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
Quick apply
Customer Service Representative (Field Sales)
Ascensive Educare Ltd. —Kolkata, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- Sales
- Driving
- In-person
- Health insurance
Quick apply
International BPO Sales Representative
Webvio Technologies —Kolkata, West Bengal
- ₹18,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- English
- Paid time off
Travel Sales Expert
Webvio Technologies —Kolkata, West Bengal
- ₹25,000 - ₹40,000 a month
- Night shift
- Sales
- Customer service
- English
- Paid time off
Customer Support Executive
KocharTech —Kolkata, West Bengal
- Rotational shift
- English
- Flexible schedule
HR Generalist Senior Manager - Kolkata
Grant Thornton INDUS —Kolkata, West Bengal
- Human resources
- Communication skills
Associate Customer Service Manager
LetsTransport —Kolkata, West Bengal
- Full-time
- Customer service
Sales Co-Ordinator
Delmarchio Eyewear —Howrah, West Bengal
- Sales
- English
- Microsoft Office
Supply Chain Operations Associate
Accenture —Kolkata, West Bengal
- Full-time
- Analysis skills
- Communication skills
Customer Support Associate
Pemlix Technology Solutions —Brace Bridge, Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- In-person
- Communication skills
Quick apply
Customer Service Representative (CSR)
Ascensive Educare Pvt Ltd —Kolkata, West Bengal
- ₹16,000 - ₹18,000 a month
- Full-time
- 12th Pass
- Bachelor's degree
- Driving
- Flexible schedule
- Paid sick time
Quick apply
Marketing Executive
Pushpanjali Medi India —Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Full-time
- B.Sc
- Microsoft Office
- Presentation skills
- Health insurance
- Cell phone reimbursement
Quick apply
Manager, Professional Development
Oxford University Press Pakistan —Kolkata, West Bengal
- Presentation skills
- Bachelor's degree
- Communication skills
Customer Relations Executive
Skyking —Kolkata, West Bengal
- Social media management
- Customer service
- Microsoft Office
Business Development Representative
Vyrazu Labs —Kolkata, West Bengal
- Full-time
- Remote
- B.Sc
- No experience needed
- English
Delivery Executive
Skyking —Kolkata, West Bengal
- Analysis skills
- Computer skills
- Communication skills
Customer Support Representative - International Process
Cybertoss Pvt Ltd —Shrirampur, West Bengal
- Up to ₹20,000 a month
- Email
- Software troubleshooting
- English
- Master's degree
- Health insurance
- Paid sick time
Quick apply
8h
Customer Support Representative
125 East —Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
3d
TELE MARKETING EXECUTIVE
B.S.B International —Kolkata, West Bengal
- ₹75,000 a year
- Full-time
- Sales
- Customer service
- B.Sc
Clinical Application Specialist, APT (Hyderabad Location)
Radiometer —Kolkata, West Bengal
- Full-time
- Remote
- Doctoral degree
- Sales
- Master's degree
- Paid time off
- Work from home

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Senior Team Lead

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

Bengali
English
Analysis skills
Quality assurance
Bachelor's degree
Communication skills

Full job description

Job Information:

You are in charge of leading and supervising a group of content moderators. Guarantee that content guidelines are followed, a secure and polite online environment is maintained, and any platform policy violations are addressed, this function entails monitoring and directing the moderating staff.

The Senior Team Leader for Moderation is crucial in preserving the integrity of online platforms and making sure that users are treated with respect and safety. To address new concerns and maintain round-the-clock moderation coverage, this role may entail working erratic hours, including evenings and weekends.

Location: Kolkata, India

Key Responsibilities:

Manage, inspire, and mentor a group of content moderators along with TLs.
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting moderators.
Make sure that all content moderation tasks are completed smoothly and effectively.
Keep up with platform rules and regulations and make sure the team follows them.
Keep an eye on the correctness and quality of the content, pointing out any shortcomings.
Implement quality assurance procedures to uphold strict criteria for moderation.
To ensure consistency and correctness, conduct audits and evaluations of the moderator's actions.
Conduct briefings & process updates to the team to improve their abilities.
Work together to update and improve the content rules and policies with the content policy team.
Inform the moderation of any modifications to the policy.
Manage client escalations and reverts to the client mails immediately.
Should make himself approachable for moderators.
Report any issue, challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence of moderators and managing shrinkages of the floor.
Leading team meetings, asking questions to Teamleaders, moderators to better understand the representatives are receiving, educating and coaching workers regarding processes and practices, and explain expectations to moderators.
Assisting the team members in identifying trend analysis and establishing call center goals.
Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and incase of any deviation correct action plan to be shared.
Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated based on the volume trend analysis and maximize the call center efficiency.
Attention to details, decisiveness & soft spokenness.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Qualifications and Requirements:

A bachelor's degree in a field (such as communications, psychology, sociology, or a similar field) that is applicable.
Fluent in English. At least C1 level.
Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
A track record in content moderation or a related industry.
Strong team management and leadership abilities.
Excellent interpersonal and communication abilities.
Proficiency with software and tools for moderating.
Problem-solving and analytical thinking skills.
Understanding of the rules and regulations for internet platforms.
Ability to manage delicate material and perform under pressure.
Knowledge of the moral and legal issues involved in content moderation.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and continuing education.
Fulfilling and rewarding work helping individuals improve their mental well-being.
Contribution to the overall mental health and wellness of the community.

Quick apply

Refine Your Search

service representative jobs in kolkatta g.p.o. kolkata west bengal

Senior Team Lead

Customer Service Representative (Field Sales)

International BPO Sales Representative

Travel Sales Expert

Customer Support Executive

HR Generalist Senior Manager - Kolkata

Associate Customer Service Manager

Sales Co-Ordinator

Supply Chain Operations Associate

Customer Support Associate

Customer Service Representative (CSR)

Marketing Executive

Manager, Professional Development

Customer Relations Executive

Business Development Representative

Delivery Executive

Customer Support Representative - International Process

Customer Support Representative

TELE MARKETING EXECUTIVE

Clinical Application Specialist, APT (Hyderabad Location)

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