JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager – Soft Services (Workplace / Facilities)
LocationGCC Office – Multi-floor Corporate Workplace (2000+ employees)
Reporting ToManager / Senior Manager – Facilities / Soft Services / Workplace Experience
Role PurposeThe Assistant Manager – Soft Services is responsible for ensuring high-quality delivery of all soft services across a large, multi-floor GCC workplace (2000+ headcount). The role leads day-to-day operations for housekeeping and hygiene, pantry/cafeteria and refreshments, reception/front-of-house support, waste management, pest control, indoor plants/landscaping (as applicable), and helpdesk coordination—ensuring compliance, safety, and an excellent employee experience through strong vendor management and KPI governance.
Key Responsibilities1) Soft Services Operations (Multi-floor Oversight)Manage end-to-end daily soft services operations across all floors: workstations, meeting rooms, collaboration zones, cafeterias/pantries, washrooms, lobbies, and common areas.
Conduct daily facility walkthroughs and service readiness checks; ensure corrective actions are closed within defined timelines.
Ensure high standards of hygiene, aesthetics, and workplace experience aligned with GCC expectations and corporate policies.
Plan and execute support for business events (townhalls, leadership visits, client visits, training sessions), including pre/post-event readiness.
2) Housekeeping & Hygiene ManagementOversee housekeeping deployment, shifts, rosters, and zone allocation for multi-floor coverage.
Ensure adherence to cleaning frequencies, checklists, and deep-cleaning schedules (carpet shampooing, upholstery, washroom scaling, glass cleaning, high-dust areas, etc.).
Drive washroom excellence: hygiene logs, fixtures readiness, odor control, consumable availability, and periodic hygiene audits.
Ensure correct usage and storage of chemicals/equipment; enforce MSDS availability, dilution standards, and safe work practices.
3) Pantry / Cafeteria Operations (In Scope)Manage cafeteria/pantry service delivery including hygiene standards, food area cleanliness, service etiquette, queue management, and replenishment.
Coordinate daily refreshment services for meeting rooms and executive areas (tea/coffee, snacks, water, setup/cleanup).
Oversee catering vendor operations and compliance: staff grooming, food safety practices, temperature controls (where applicable), pest prevention, and cleaning schedules.
Support special catering requirements for events, festivals, leadership meetings, and large gatherings; ensure timely execution and quality control.
4) Vendor & Manpower ManagementLead vendor teams (housekeeping, pantry/cafeteria, pest control, waste management, plants/landscaping, façade/internal cleaning vendors as applicable).
Validate vendor attendance, deployment, productivity, grooming, and training; ensure adequate staffing for peak hours and business events.
Drive SLA/KPI governance: daily monitoring, weekly reviews, and monthly performance reporting with documented corrective and preventive actions (CAPA).
Support commercial controls: service validation for invoicing, scope adherence, and cost optimization initiatives without impacting service quality.
5) Helpdesk, Complaints & Service RecoveryCoordinate soft-service related helpdesk tickets and requests; ensure closure within agreed TATs.
Manage escalations, root cause analysis, and service recovery; communicate updates proactively to stakeholders.
Track recurring issues and implement continuous improvement initiatives.
6) Waste Management & Sustainability SupportEnsure waste segregation practices (dry/wet/e-waste/hazardous as applicable) are implemented and monitored.
Manage waste vendor coordination, documentation (manifests, handover logs), and compliance.
Support sustainability programs: reduction of single-use items, recycling initiatives, and awareness drives (as applicable).
7) Pest Control & Indoor Plants (If in Scope)Manage pest control schedules, site coverage plans, and documentation; ensure safety compliance and minimal business disruption.
Ensure indoor plant maintenance/landscaping quality, replacement cycles, and aesthetics in office zones.
8) Compliance, Audits & DocumentationEnsure compliance with EHS standards, local statutory requirements, and internal policies.
Maintain records/logbooks: hygiene checklists, deep-clean plans, pest control reports, waste records, cafeteria hygiene checklists, and vendor compliance documentation.
Participate in internal/external audits; own closure of findings and preventive measures.
9) Reporting & GovernancePrepare daily/weekly/monthly dashboards covering: service quality, audits, ticket trends, consumables usage, costs, vendor performance, and incident logs.
Present service performance and improvement plans in review meetings with Facilities leadership and key business stakeholders.
Key Interfaces (Stakeholders)Facilities / Workplace leadership, EHS, Security
HR, Admin, Business Unit representatives
Catering and soft-service vendor supervisors
Building management / landlord (for common areas and coordination)
Desired Qualifications & ExperienceGraduate (any discipline). Certification/Diploma in Facility Management is preferred.
6–10 years of experience in soft services operations in large corporate offices / GCCs / IT/ITES campuses.
Proven experience managing cafeteria/pantry operations and multiple soft service vendors in a multi-floor environment.
Required Skills & CompetenciesStrong vendor management, SLA/KPI governance, and team supervision
High attention to detail and strong floor-control discipline
Good stakeholder communication and escalation handling
Working knowledge of hygiene standards, cleaning methods, chemicals, equipment, and food-area hygiene practices
Proficiency in MS Excel/Google Sheets for reporting; ability to maintain trackers and dashboards
Ability to work in shifts / flexible hours during events and deep-clean activity
Typical KPIs (Can be customized)Housekeeping & washroom audit score (daily/weekly)
Helpdesk ticket TAT and closure rate (soft services)
Cafeteria hygiene score and complaint rate
Consumables spend vs budget; wastage control
Vendor attendance compliance and deployment effectiveness
Event readiness score / stakeholder satisfaction feedback
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
