Badli Delhi Delhi National operation manager Jobs – 118 Open Jobs Today

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Area Business Manager-Retail

Titan Company -
Delhi, Delhi

Apply Now

Job details

Qualifications

Succession planning
Sales
Master's degree
Bachelor's degree
MBA

Full job description

Job Requirements

Job Description

Unique Job Role

ABM Retail

Function

Sales

Reporting to

RBM Retail

Business

Jewellery

Job Details

To drive regional sales as per targets of Titan by managing company owned and franchisee store network within the assigned geographical area together with delivering high quality service to customers

External Interfaces-

Key customers

Third Party Service Providers

Franchisee Partners and teams

Internal Interfaces

Regional team

Product and Brand team

IRSG team

VM team

Merchandising team

Support teams

BD teams

Job Requirements

Education

Graduate / Post- Graduate (MBA)

Relevant Experience

3 – 5 years

Behavioural Skills

Customer Centricity

Delivers Results

Interpersonal Effectiveness

Build Effective Teams

Ambiguity tolerance

Nurtures Relationships

Knowledge

Sales/ retail experience

Process Contributions

Process Contribution

Sales: Sales planning: Business plan formulation

1. Provide inputs to the RBM to consolidate the potential sales in the region and develop the annual business targets for the respective regions

2. Develop and approve the annual business targets of the franchise partners

3. Develop and seek approval on the manpower optimization strategies for the retail function

Annual business plan

Year on Year business growth

Sales: Evaluation and control: Conducting business performance reviews

1. Monitor the financial performance of company owned and franchised stores against targets periodically

2. Develop and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate.

Business performance review calendar

Percentage of deviation from target achievement

Sales: Network Expansion

1. Study market potential, benchmark the competition in different cities and create plans for expansion and present the same to seek approval from the RBM

2. Identify and conduct feasibility study on potential properties in the identified cities with the help of BD team

3. Identify and conduct feasibility study on potential franchisee partners in the identified markets

4. Create the ROI projections for the new upcoming stores and seek approval from the RBM

5. Create and propose the annual budgetary requirements for new store profitability

Expansion schedule

Percentage of market penetration

Customer satisfaction score

Increase in revenue

New store performance

Sales: Retail marketing

1. Create and seek approvals on annual marketing plans, BTL activities and budgets for regions/ stores

2. Design & develop activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc. with expected ROI calculations

3. Create the annual overhead expenses in the region which include VM fixtures, travel expenses etc.

Annual retail marketing calendar

Increase in sales

Increase in customer satisfaction scores

Sales: Franchisee Management

1. Maintain a constant business relationship with the franchisee and act as SPOC to resolve operational issues and to maintain store ROI

Franchisee satisfaction score

Sales: Retail Operations: Store Management

1. Ensure smooth operations in the store in coordination with all the relevant stakeholders like the store managers, admin, IRSG, Regional VM etc.

2. Coordinate with internal Titan teams (IRSG, HR, Legal etc.) to operationalize a new store within the agreed timelines

Store operating policy

Increase in customer satisfaction score

Adherence to timelines

Sales: Retail Operations: Scheme management

1. Design, develop, suggest and seek approvals on region specific schemes for potential seasonal improvement in sales

2. Design, develop and roll-out regional schemes during an active national scheme within the defined budgets after due approvals

Scheme roll out

Adherence to timelines

Sales: Retail Operations: Feedback management

1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings

Feedback mechanism

Increase in customer satisfaction score

Sales: Retail operations: Incentive management

1. Ensure roll out, compliance and payments of the incentive schemes to the entire regional staff

Incentive scheme management

Number of cases of non-compliance

Sales: Retail operations: Training and development

1. Ensure new product introduction training to relevant stakeholders in coordination with the HR team

2. Conduct training need analysis in the stores and nominate staff to undergo re-training when required

Annual training calendar

Effectiveness of training

Increase in sales

Sales: Retail operations: Recruitment & Selection

1. Provide manpower numbers to the HR teams for the new stores opened with due approvals from the RBM

2. Conduct interviews to support selection of company staff and critical positions of franchisee staff in the region with coordination from the HR teams

Recruitment policy

Quality of new hires

Retail operations: Field sales operations management: Customer complaint resolution

1. Manage the critical customer complaints and ensure quick resolution by engaging the relevant teams

2. Suggest and seek approval from RBM in implementing new methods for quick service turnaround time

Complaint resolution policy

Customer satisfaction scores

People & Talent Management

1. Drive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged.

2. Mentor and develop staff using a supportive and collaborative approach.

3. Ensure talent pipeline is created by succession planning for the critical positions in the region.

4. Set Objectives aligned to the organizational /functional.

5. Liaise with HR on vacant positions.

6. Conduct recruitment interviews for key positions in the region; Monitor the implementation of the Sales Training Program for the region.

Employee Engagement

Performance

Diversity & Integration

Apply Now

Refine Your Search

national operation manager jobs in badli delhi delhi

Area Business Manager-Retail

Director of Nursing - Naoero Deployment

Lead Energy Specialist

Sr. Sales Executive

Assistant General Manager - Electrical

Principal, Origination

Associate, Program Operations

Area Manager, Environmental, Health, and Safety Program Operations

Apprentice - Administrative Coordinator

Manager - Field Ops RAN

Design Lead (Solar Industry)

Placement Manager

Human Resource Executive

Management Information System (MIS) Officer

On & Off Trade Specialist - Bangalore

Executive Assistant

Officer, Numeracy

IMU Strategy Innovation Principal Director

Catering Sales Manager

Content Analyst

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