Bara Bazar Kolkata West Bengal Operations head Jobs – 140 Open Jobs Today

Operations Manager II
Concentrix —Kolkata, West Bengal
- Full-time
- Continuous improvement
- Accounting
- Data entry
Business Analyst/Process Excellence Lead
Medhavi —Kolkata, West Bengal
- Microsoft Outlook
- Master's degree
- Bachelor's degree
Quick apply
DevOps - Tech Lead : Head of Platform Engineering
Webskitters Technology Solutions Private Limited —Salt Lake, Kolkata, West Bengal
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- DevOps
- AWS
- Team management
- Flexible schedule
Quick apply
Business Development Manager - Kolkata
EAZY ERP —Kolkata, West Bengal
- Full-time
- Sales
- ERP systems
- Business development
- Paid time off
Senior Executive - Hospitality
PS Group —Kolkata, West Bengal
- ₹20,000 - ₹32,000 a month
- Full-time
- Hospitality
- Administrative experience
- Bachelor's degree
- Health insurance
Quick apply
Business Development Head - Water Utility Sector
Swach Environment —Kolkata, West Bengal
- Microsoft Powerpoint
- Civil engineering
- Microsoft Excel
Regional Head Sales
Webstep Technologies Private Limited —Kolkata, West Bengal
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Business Administration
- Paid time off
- Paid sick time
Quick apply
Head of Finance
Adlib LLP —Kolkata, West Bengal
- Full-time
- Travel
- Financial services
- Leadership
- Health insurance
- Life insurance
Quick apply
Field Executive
EFF N BEE MARKETING PVT LTD —Garia, Kolkata, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Word
- Driving
- Travel
- Health insurance
- Flexible schedule
Quick apply
4d
RO Plant/ WTP Teachnician
Shakti Corporation —Sonarpur, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- B.Sc
Quick apply
Senior Accountant
Aumkara Poly Pett Pvt. Ltd. —Dhulagari, West Bengal
- ₹15,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Accounting
Quick apply
Customer Success Associate
ZINFI Technologies —Kolkata, West Bengal
- Remote
- CRM software
- Customer service
- Bachelor's degree
Kidswear trims and accessories Purchaser
Wellworth Vyapaar Pvt Ltd —Madhyamgram, Kolkata, West Bengal
- ₹12,000 - ₹16,000 a month
- Full-time
- In-person
- Manufacturing
- Negotiation
Quick apply
4h
Inbound Central Flow Lead, Inbound Central Flow Team
ASSPL - West Bengal - D36 —Kolkata, West Bengal
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
MANAGER
SPML Infra —Kolkata, West Bengal
- ₹11,00,000 - ₹12,50,000 a year
- Doctoral degree
- Master's degree
- Tax experience
3d
Head of Airline Sales
Need82 forex and travels private limited —Barasat, West Bengal
- ₹20,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Flexible schedule
Quick apply
Program Manager
ZINFI Technologies —Kolkata, West Bengal
- Remote
- Microsoft Office
- Project management
- Bachelor's degree
Senior Manager - Digital Marketing
Skillenable —Kolkata, West Bengal
- ₹40,000 - ₹80,000 a month
- Full-time
- CRM software
- Analysis skills
- Project management
Quick apply
9d
Executive Sales Support (ERO)
DHL —Kolkata, West Bengal
- Email
- Microsoft Excel
- ERP systems
- Master's degree
- Health insurance
- Paid time off
6d
Back Office Executive (Operations)
ORIENTAL COMPRESSOR ACCESSORIES PVT LTD —Kolkata, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply

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Operations Manager II

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Continuous improvement
Accounting
Data entry
Management reporting
Leadership
Communication skills

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
Responsible for following agreed governance model, escalation & communication plan.
Ensure that team members achieve agreed standards in relation to their job assignments.
Ensure training of new staff on the corporate policy and rules
Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.
Monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in the process.
Coach & mentor Team lead enabling them to manage effectively.
Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
Ensure that all internal customer queries are followed up in a timely manner.
Collaborate with internal teams.
Be the Key contact for all problems and queries with specific business assigned.
Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.
Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

Key skills & knowledge:

Ability to handle ad-hoc client requests.

Ability to prepare and present reviews to the clients.
Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client.
Keep the highest level of sense check on mental wellbeing of the staff and work with the concerned teams to improve wellness strategies, both with client as well as with internal teams
Expertise to lead and guide any new incubation projects being driven by the client as well as internally.
Green belt certification - highly desirable
Action Oriented, Integrity and Trust, Perseverance
Problem Solving, Drive for results and leadership skills.
Managing & measuring work
Ability to handle pressure.
Very good finance and accounting skills
Problem solving, analytical and data entry mastery.
Excellent verbal and written communication skills
Strong external and management reporting skills
Product SME
4+ years exp in the Travel / Aviation field – preferred

Educational qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

operations head jobs in bara bazar kolkata west bengal

Operations Manager II

Business Analyst/Process Excellence Lead

DevOps - Tech Lead : Head of Platform Engineering

Business Development Manager - Kolkata

Senior Executive - Hospitality

Business Development Head - Water Utility Sector

Regional Head Sales

Head of Finance

Field Executive

RO Plant/ WTP Teachnician

Senior Accountant

Customer Success Associate

Kidswear trims and accessories Purchaser

Inbound Central Flow Lead, Inbound Central Flow Team

MANAGER

Head of Airline Sales

Program Manager

Senior Manager - Digital Marketing

Executive Sales Support (ERO)

Back Office Executive (Operations)

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