Chengalpattu Chennai Tamil Nadu Desktop support technician Jobs – 89 Open Jobs Today

Technical Support Manager
Eicher —Chennai, Tamil Nadu
- Microsoft Excel
- Bachelor's degree
- Health insurance
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NETCOMCOMPUTER PVT LTD —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Computer Science
- Windows
- Bachelor's degree
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Technical Support Engineer
Kone —Chennai, Tamil Nadu
- Full-time
- AutoCAD
- English
- Electrical experience
14d
Operations TL
Fusion Innovative —Chennai, Tamil Nadu
- Computer Science
- B.Sc
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Executive IT Support
Akshaya (Real Estate) —Adyar, Chennai, Tamil Nadu
- Bachelor's degree
- Construction experience
Technical Support Specialist
Kone —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
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Technical Support & Services Manager
New Wave Computing —Chennai, Tamil Nadu
IT Support Associate
ASSPL - Maharashtra —Chennai, Tamil Nadu
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- Windows
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Team Lead Technical Support
Movate —Chennai, Tamil Nadu
- CRM software
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13d
CCTV Technician
Technexo Solutions —Chennai, Tamil Nadu
- Up to ₹30,000 a month
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
Specialist - Technical Support Blades
Nordex SE —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Bachelor's degree
- Computer skills
BPO TECHNICAL SUPPORT EXECUTIVE - NIGHT SHIFT
LakeShow ERP Software Private Ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Full-time
- English
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- Data entry
- Food provided
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4d
Specialist- Technical Support Admin-Drive Train support
Nordex SE —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
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6d
International E-commerce & Technical Support Executive
Zyberspace India Pvt Ltd. —Chennai, Tamil Nadu
- ₹15,000 - ₹24,000 a month
- Full-time
- English
- Master's degree
- In-person
- Food provided
Quick apply
7d
Senior Technical Support Specialist
HCLTech —Chennai, Tamil Nadu
- Azure
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2d
Project Technical Support-III
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹3.00 - ₹8.50 an hour
- Full-time
- Microsoft Powerpoint
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ADAS Technical Support Engineer for AVM
Quest Global —Chennai, Tamil Nadu
- Schematics
- CAD
- Project management
Quick apply
1d
Senior IT Support Facilitator
Sanmina Corporation —Chennai, Tamil Nadu
- Weekend availability
- Oracle
- Software troubleshooting
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Specialist- Technical Support Administrator
Nordex SE —Chennai, Tamil Nadu
- Microsoft Word
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TECHNICAL SUPPORT ENGINEER
Fantabee IoE Labs —Chennai, Tamil Nadu
- Email

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Technical Support Manager

Eicher -
Chennai, Tamil Nadu

Apply Now

Job details

Permanent

Benefits

Health insurance

Qualifications

Microsoft Excel
Technical support
Quality assurance
Bachelor's degree

Full job description

Location Chennai, Tamil Nadu, India Category Others Posted Date 05/28/2025 Job Id P-100998

Job Requirements

Job Purpose:

The incumbent will be responsible for supporting ASMs and the dealership staff in technically for resolving product issues.

Position Overview:

Location: Chennai

Position Title: Technical Support Manager

Reports to: Group Manager- Service Lead

Function: EV Commercial

What you’ll do:

Field technical report :

Collaborate with Field Teams to collect and analyze technical reports related to Electric Vehicles (EVs), identifying critical issues and escalating them to Quality Assurance for corrective action and joint visits.

Need to monitor the Following Reports for the New Product:

Develop, Monitor and analyze warranty claims for EV products, tracking trends and critical items, and ensuring corrective actions are implemented through the Field Report Tracker and Failure Part Tracking.

Service bulletin creation:

Develop and communicate service bulletins to Field Teams based on complaint trends from FOR and warranty failures, ensuring proper validation after design-level modifications are made at the plant level.

Once Modification is done at the plant level on the product improvement or value engineering,

Need to communicate in Service Bulletin format to Field Team with Proper Validation.

Field visit on analysis:

Conduct joint visits with Plant Teams to analyze root causes of EV-related issues, identifying areas for improvement, and implementing corrective actions.

Field support:

Provide technical support for critical EV issues through hotline calls, vehicle diagnosis, and

training, ensuring prompt resolution and minimizing downtime.

SOP creation:

Need to coordinate QA / PD for Critical Issues through the Standard Operating Procedure

Customer Complaint Analysis:

Analyze customer complaints generated through different modes, identifying trends and

collaborating with respective teams for corrective actions, including Non-Product issues with the

field team and Product issues with the Plant team.

SOP Adherence Monitoring:

Monitoring the progress of the SOP implementation at field both at ASM and dealer. Follow up with the concerned field team for early completion.

Competitor Model Study:

Conduct benchmarking studies of competitor EV models, submitting findings and

recommendations for improvement.

Service Accessibility and Maintenance:

Define Service Accessibility and Maintenance procedures for new EV products, including Flat Rate Time (FRT) for labor billing, ensuring efficient and effective service delivery.

Automation of Backend reports

QRMS:

Product issue resolution - 15 days for process, 30 days for quality, and 60 days for design issues

Reducing unplanned visits to the workshop by customers before 1st service

Compliant trend monitoring and proactive decision making for service campaign/service updates to field employees

What you'll bring:

Experience:

7 to 9 years in the aftersales (automotive industry) function as an area service manager. He should have good technical skills and exposure to handling customer complaints.

Hands-on field experience would be preferable

Good customer handling skills and Excel skills

Qualification: Bachelor’s in Mechanical or Automobile Engineering

Ready to Join Us?

Apply via our website today. Join our trailblazing team and be a part of our legacy! “So why wait? Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.”

Fast Track Career Growth

Outstanding launches and riding events

Riders' Leave

Leadership Development Programs

Medical Insurance and Life Cover

Career Progression via internal movements

Equal Employment Opportunity

Amazing Employee Discounts on company products

Voluntary Parental Coverage - Medical Insurance

Rewards and Recognition

Maternity & Paternity leave and benefits

Apply Now

Refine Your Search

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