Guindy Chennai Tamil Nadu Desktop support technician Jobs – 115 Open Jobs Today

Engineer Desktop Support / Help Desk
Onx —Chennai, Tamil Nadu
- Azure
- Microsoft Outlook
- Computer Science
Technical Support Engineer
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
Jr. System Administrator
Knack Studios —Chennai, Tamil Nadu
- Computer Science
- Windows
- Linux
Quick apply
Team Lead Technical Support
Movate —Chennai, Tamil Nadu
- CRM software
- Management
- Windows
13d
Junior Associate - IT Site support
The Lincoln Electric Company —Chennai, Tamil Nadu
- Computer Science
- Bachelor's degree
- Computer networking
7d
Technical Support
Vembu —Chennai, Tamil Nadu
- Computer science
- English
- Analysis skills
International E-commerce & Technical Support Executive
Zyberspace India Pvt Ltd. —Chennai, Tamil Nadu
- ₹15,000 - ₹24,000 a month
- Full-time
- English
- Master's degree
- In-person
- Food provided
Quick apply
7d
Senior Assistant: Technical Support
Inncon —Chennai, Tamil Nadu
- ₹2,75,000 a year
- Full-time
- Software troubleshooting
- B.Sc
- English
Technical Support
TRS Forms —Chennai, Tamil Nadu
- Email
- Computer Science
- English
- Presentation skills
Technical Support Engineer I
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Software troubleshooting
- Word processing
- Computer literacy
Quick apply
IT Support Engineer
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Microsoft Excel
- Azure
- Computer Science
Specialist- Technical Support Admin-Drive Train support
Nordex SE —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance
6d
Sr Technical Lead (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- Java
- JavaScript
- Scripting
1d
IT Support Associate
ASSPL - Maharashtra —Chennai, Tamil Nadu
- Full-time
- Windows
- AWS
- Analysis skills
IT System Administrator - Chennai
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email
- Computer science
- Windows
- Bachelor's degree
Hardware Engineer
NETCOMCOMPUTER PVT LTD —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick apply
IT System Administrator III
Bw Corporate Gcc —Chennai, Tamil Nadu
- Full-time
- Azure
- Oracle
- Computer Science
IT Support Engineer
Nelito —Chennai, Tamil Nadu
- Software troubleshooting
- Bachelor's degree
- Communication skills
Technical Support Engineer
ProdEx Technologies —Chennai, Tamil Nadu
- Evening shift
- Bachelor's degree
- Linux
BPO TECHNICAL SUPPORT EXECUTIVE - NIGHT SHIFT
LakeShow ERP Software Private Ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Full-time
- English
- SQL
- Data entry
- Food provided
Quick apply
3d

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Engineer Desktop Support / Help Desk

Onx -
Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

TCP
ITIL Certification
Azure
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
CCNA
Windows
Technical support
DHCP
Analysis skills
Bachelor's degree
DNS
ServiceNow
TCP/IP
Diploma
Communication skills
Active Directory
CompTIA A+
Information Technology
VPN

Full job description

Job Title: P1 Engineer-Desktop Support/ Help desk

Job Purpose:

The P1 Engineer – Desktop Support / Help Desk is responsible for providing advanced first-line technical support and service request fulfillment for end users across supported business applications, systems, and infrastructure services. This role independently diagnoses and resolves technical issues, ensures adherence to service level agreements (SLAs), and serves as an escalation point for junior service desk personnel. The engineer is expected to contribute to process improvements, knowledge management, and overall service excellence while maintaining a high level of customer satisfaction.

Essential Functions:

Provide advanced Level 1 technical support for hardware, software, operating systems, network connectivity, and business applications.
Diagnose and resolve incidents and service requests independently while meeting established SLAs.
Perform detailed troubleshooting and root cause identification for recurring user issues.
Manage incident ownership from initiation through resolution and closure.
Escalate complex or unresolved issues to Level 2 support teams with complete troubleshooting documentation.
Support account administration activities including password resets, access management, and user provisioning/deprovisioning.
Monitor service desk queues and prioritize incidents based on business impact and urgency.
Participate in major incident bridge calls and provide user communication updates as required.
Create, update, and maintain knowledge base articles, SOPs, and troubleshooting documentation.
Assist in onboarding and mentoring junior service desk associates.
Identify opportunities for automation, process optimization, and service improvement.
Ensure compliance with ITIL processes including Incident, Request, Problem, and Change Management.
Generate and maintain accurate ticket documentation, work notes, and customer communications.
Collaborate with infrastructure, application, security, and network teams to facilitate issue resolution.
Contribute to operational reporting and service quality initiatives.

Education & Certifications:

Diploma/Graduate / Professional degree in computer science, Information Technology, Electronics, or related discipline.
ITIL Foundations Certification, CCNA preferred.
Microsoft Fundamentals, Azure Fundamentals, CompTIA A+, Network+, or equivalent certifications preferred.

Experience:

3-6 years of experience in technical support, NOC or service desk environment.

Special Knowledge, Skills, and Abilities:

Technical Skills

Strong understanding of Windows operating systems and desktop troubleshooting.
Knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
Basic understanding of Active Directory, Group Policies, and user account management.
Understanding of networking fundamentals including DNS, DHCP, VPN, TCP/IP, and Wi-Fi troubleshooting.
Familiarity with endpoint management and remote support tools.
Experience using ITSM tools such as ServiceNow.

Professional Skills

Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to handle multiple priorities in a fast-paced environment.
Strong customer service orientation and stakeholder management skills.
Ability to work independently with minimal supervision.
Effective documentation and knowledge-sharing capabilities.
Ability to mentor and guide junior team members.

Apply Now

Refine Your Search

desktop support technician jobs in guindy chennai tamil nadu

Engineer Desktop Support / Help Desk

Technical Support Engineer

Jr. System Administrator

Team Lead Technical Support

Junior Associate - IT Site support

Technical Support

International E-commerce & Technical Support Executive

Senior Assistant: Technical Support

Technical Support

Technical Support Engineer I

IT Support Engineer

Specialist- Technical Support Admin-Drive Train support

Sr Technical Lead (Support & Operations)

IT Support Associate

IT System Administrator - Chennai

Hardware Engineer

IT System Administrator III

IT Support Engineer

Technical Support Engineer

BPO TECHNICAL SUPPORT EXECUTIVE - NIGHT SHIFT

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