Ghaziabad Uttar Pradesh Team leader Jobs – 148 Open Jobs Today

TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹75,000 - ₹1,10,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- Microsoft Office
Quick apply
1h
Sales Team Leader
IMTS —Noida, Uttar Pradesh
- ₹35,000 - ₹65,000 a month
- Full-time
- CRM software
- English
- Microsoft Office
- Flexible schedule
- Paid sick time
Quick apply
Inside Sales Team Lead- Cloud Reselling
Avadhesh India Adivsory Services LLP —Noida, Uttar Pradesh
- ₹25,000 - ₹2,00,000 a month
- Full-time
- Azure
- Sales
- Business development
Quick apply
8d
Team Leader
BRITTMAN INDIA PRIVATE LIMITED —Noida, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick apply
Tibco Consultant/Team Leader position
Confluo —Noida, Uttar Pradesh
- Oracle
- SQL
- Linux
Team Lead Compliance
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Work from home
Manager Technology/Team Lead - Dotnet
i2k2 Networks —Noida, Uttar Pradesh
- Full-time
- DevOps
- Master's degree
- Databases
Admission Counsellor Team Leader
IMTS INSTITUTE —Noida, Uttar Pradesh
- ₹40,000 - ₹50,000 a month
- Full-time
- CRM software
- Management
- Master's degree
- Paid time off
- Flexible schedule
Quick apply
Team Leader - Taxation
MetLife —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Accounting
- Communication skills
3d
Home Loan - Team Lead
WeCredit —Noida, Uttar Pradesh
- ₹12,929.77 - ₹50,000.00 a month
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
2d
Team Leader - GIS
WSP —Noida, Uttar Pradesh
- Hybrid work
- Bilingual
- AutoCAD
- CAD
Recruiting Team Lead (Power & Utility Sector)
4P Consulting Inc. —Noida, Uttar Pradesh
- Full-time
- Remote
- Recruiting
- Construction experience
- Leadership
Quick apply
Personal Loan - Team Lead (Sales)
WeCredit —Noida, Uttar Pradesh
- Full-time
- Customer service
- Finance
- 12th Pass
- Paid time off
Quick apply
Team Lead QA TeamViewer ONE
TeamViewer Germany GmbH —Noida, Uttar Pradesh
- Hybrid work
- Computer Science
- English
- Bachelor's degree
Quick apply
Admission counselor - Team Leader
SSSi Online Tutoring Services —Noida, Uttar Pradesh
- Full-time
- Sales
- Microsoft Office
- Master's degree
SEO Team Lead
multiple hiring —Noida, Uttar Pradesh
- ₹17,400.96 - ₹40,000.00 a month
- Part-time
Quick apply
8d
Team Leader
Kak Infotech —South East District, Delhi
- Sales
- Master's degree
- Communication skills
Team Lead Sales
Hiring Wings Consultancy —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Sales
- Leadership
Quick apply
Tamil Sales Team Leader – BPO
AIHM —Karol Bagh, Delhi, Delhi
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Sales
- Business development
Quick apply
12d
Team Lead Recruitment
SynapseIndia —Noida, Uttar Pradesh
- Day shift
- Mentoring
- Recruiting
- Software development
- Health insurance

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TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS

Assistara Global Services Pvt. Ltd.
Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹75,000 - ₹1,10,000 a month
1 hour ago

Qualifications

Microsoft Excel
Software troubleshooting
Technical support
Microsoft Office
Performance management
Analysis skills
Computer hardware
IT support
Computer networking
Leadership
Communication skills

Full job description

Technical Team Leader – IT Products & Technical Support

Company: Assistara Global Service Ltd.
Location: Sector 136, Noida, Uttar Pradesh
Experience: Minimum 5 Years
Employment Type: Full-time
Department: Technical Operations

About Assistara Global Service Ltd.

Assistara Global Service Ltd. is looking for a highly motivated and technically strong Technical Team Leader to join our growing operations team at our Sector 136, Noida location.

The ideal candidate should have strong hands-on experience in technical support, printers, antivirus solutions, computer hardware/software, troubleshooting, and IT products, along with proven experience in team handling and performance management.

If you are a technically skilled professional who enjoys solving complex customer issues, mentoring teams, and driving operational performance, this opportunity is for you.

Job Summary

As a Technical Team Leader, you will be responsible for leading a team of technical support professionals and ensuring the timely and effective resolution of customer and technical issues.

You will act as the key link between the technical team, management, sales, and customers. The role requires a combination of technical expertise, leadership skills, customer-handling ability, and operational discipline.

Key ResponsibilitiesTechnical Support & Troubleshooting

Lead a team handling technical support for printers, antivirus, software, hardware, and other IT products.
Provide technical guidance and assistance to team members for complex issues.
Troubleshoot printer hardware, software, connectivity, installation, configuration, and driver-related issues.
Handle antivirus installation, configuration, update, compatibility, and troubleshooting issues.
Diagnose computer hardware/software and peripheral-related problems.
Ensure technical queries and customer complaints are resolved within defined SLAs.
Take ownership of critical technical escalations and ensure timely resolution.
Identify recurring issues and recommend corrective and preventive solutions.
Maintain and update technical troubleshooting guides, FAQs, and SOPs.

Team Management

Manage, mentor, coach, and motivate a team of technical support executives.
Monitor daily team performance and ensure achievement of operational KPIs.
Conduct regular team briefings, coaching sessions, and performance reviews.
Identify individual performance gaps and implement improvement plans.
Ensure proper allocation and distribution of workload within the team.
Maintain team discipline, attendance, productivity, and process adherence.
Support new employees during onboarding, training, and nesting.
Build a positive, collaborative, and customer-focused team environment.

Quality & Operations

Monitor technical interactions to ensure adherence to quality standards.
Track key metrics including AHT, SLA, FCR, CSAT, productivity, resolution rate, and quality scores.
Prepare daily/weekly/monthly performance reports and share insights with management.
Ensure compliance with company policies, technical processes, and service standards.
Coordinate with Sales, Operations, Quality, and other departments for effective issue resolution.
Identify process gaps and recommend improvements to enhance customer experience and operational efficiency.

Customer & Escalation Management

Handle high-priority customer complaints and technical escalations.
Communicate technical solutions clearly to customers and internal stakeholders.
Ensure a professional and customer-centric approach in all interactions.
Follow up on unresolved issues until complete closure.
Maintain strong customer relationships through timely and effective support.

Required Qualifications & Experience

Minimum 5 years of relevant experience in Technical Support / IT Support / Technical Operations.
Minimum 1–2 years of experience in a Team Leader or supervisory role preferred.
Strong hands-on experience with printers and printer troubleshooting.
Good knowledge of antivirus software, computer hardware, operating systems, software, peripherals, and basic networking.
Experience handling technical escalations and customer complaints.
Proven ability to manage, coach, and motivate a technical support team.
Strong knowledge of operational KPIs and performance management.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Good knowledge of MS Office, particularly Excel and reporting tools.
Willingness to work in rotational/US shifts if required.

Preferred Skills

Strong technical troubleshooting skills.
Excellent team-management and leadership abilities.
Customer-focused approach.
Strong decision-making and escalation-management skills.
Ability to work under pressure in a fast-paced environment.
Strong interpersonal and communication skills.
Ability to train and develop technical support executives.
Good understanding of SLA-driven support operations.
Strong ownership and accountability.

Key Performance Indicators

The Technical Team Leader will be responsible for maintaining and improving:

First Call/First Contact Resolution (FCR)
Customer Satisfaction (CSAT)
Average Handling Time (AHT)
SLA Adherence
Technical Resolution Rate
Quality Scores
Team Productivity
Escalation Resolution
Attendance & Schedule Adherence
Customer Complaint Resolution
Process Compliance

Why Join Assistara Global Service Ltd.?

Opportunity to work with a growing organization.
Leadership role with direct team-management responsibilities.
Exposure to a wide range of IT products and technical solutions.
Professional and performance-driven work culture.
Career growth and development opportunities.
Opportunity to lead, mentor, and develop a high-performing technical team

Pay: ₹75,000.00 - ₹110,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

team leader jobs in ghaziabad uttar pradesh

TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS

Sales Team Leader

Inside Sales Team Lead- Cloud Reselling

Team Leader

Tibco Consultant/Team Leader position

Team Lead Compliance

Manager Technology/Team Lead - Dotnet

Admission Counsellor Team Leader

Team Leader - Taxation

Home Loan - Team Lead

Team Leader - GIS

Recruiting Team Lead (Power & Utility Sector)

Personal Loan - Team Lead (Sales)

Team Lead QA TeamViewer ONE

Admission counselor - Team Leader

SEO Team Lead

Team Leader

Team Lead Sales

Tamil Sales Team Leader – BPO

Team Lead Recruitment

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