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Business Analyst

DCKAP -
Remote

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Job details

1 hour ago

Benefits

Flexible schedule

Qualifications

Jira
FTP
Authentication
SFTP
XML
Salesforce
ERP systems
Business analysis
Warehouse management system
E-Commerce
SQL
Analysis skills
Confluence
REST
Scrum
APIs
Agile
JSON
SaaS
Communication skills

Full job description

DCKAP

Goals are great, but systems get the work done. DCKAP makes it easier for systems to work with each other. We help distributors and manufacturers harness the power of flowing data to drive operational excellence and profitable growth. As a result, they spend less time worrying about errors and more time on things that matter.

We are the people behind DCKAP Integrator and QA Touch.

Wait... Quick Check

Before you apply, consider if you:

Care deeply about what you do and about making a difference in the world.
Seek hypergrowth through consistent learning and experimenting.
Balance work-life and life-life.
Live a life of passion both inside and outside of work.
Work seamlessly with multiple people– teamwork makes the dream work after all!
Efficiently prioritize tasks and manage time.
Move quickly, analyze and problem-solve on the go.
Think outside the box and on your feet.
Adapt and switch between your work and teamwork.

Business Analysts at DCKAP are strategic thinkers and solution architects, ensuring seamless integration across ERP, CRM, and eCommerce systems. They excel in managing the project lifecycle, from gathering and documenting business and functional requirements (BRDs/FRDs) to overseeing UAT and Go-Live delivery. With expertise in APIs and system integrations, they troubleshoot issues and optimize workflows for success. Proficient in tools like Jira and platforms like Shopify and Salesforce, they work closely with clients and teams to deliver impactful, data-driven solutions that drive customer satisfaction and business growth.

The Role

In this role, you will:

Work with customers and stakeholders to understand business processes, integration requirements, and data flows.
Gather, analyze, and document business and functional requirements, user stories, and acceptance criteria.
Translate business requirements into clear integration specifications for development teams.
Create and maintain data mapping, field mapping, source-to-target mapping, business rules, process flows, and integration workflow documentation.
Analyze REST APIs, API requests and responses, JSON, XML, databases, CSV/Excel files, and FTP/SFTP-based integrations.
Collaborate with integration developers and technical teams to clarify requirements and resolve functional, data, and integration issues.
Participate in API testing, integration testing, UAT, production validation, and Go-Live activities.
Investigate integration failures, identify root causes, and coordinate with customers and technical teams on resolution.
Manage requirement changes and assess their impact on existing integrations.
Support project planning, requirement discussions, stakeholder communication, and delivery activities.
Create and manage user stories, tasks, bugs, and project updates using Jira.
Ensure integration solutions meet business requirements and are properly documented before production deployment.
Support customers across implementation and post-live phases to ensure successful integration outcomes.

The Requirements

Experience

2+ years of Business Analyst experience, preferably in system integrations or SaaS.
Experience working with Agile/Scrum teams, clients, and cross-functional stakeholders.
Experience with Jira and Confluence, requirements documentation, workflow design, testing, and UAT.
Experience with ERP, eCommerce, CRM, PIM, WMS, marketplaces, or iPaaS is a plus.

Expertise

Strong understanding of REST APIs, JSON/XML, data mapping and transformation, SQL, databases, and CSV/Excel/FTP/SFTP integrations.
Ability to document API requests/responses, integration workflows, business rules, and process requirements.
Understanding of API authentication methods including API Keys, OAuth, and Basic Authentication.
Strong analytical, problem-solving, stakeholder-management, communication, and collaboration skills.
Experience supporting integrations across ERP, eCommerce, marketplaces, and third-party applications is preferred.

Perks you'll love

A generous Learning & Development Budget
Access to courses on Coursera & Stanford Continuing Studies.
Reimbursement for relevant certifications and workshops.
4-Day work a week, on the second week of every month.
Flexible working hours.
Fully-Distributed workplace. Work remotely from anywhere in the world.
Maternity & paternity leave.
Travel and speak at conferences all around the world– on our tab.
Hire-A-Star, our yummy referral program with a solid bonus.

Apply Now

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