Jogeshwari Mumbai Maharashtra Desktop support technician Jobs – 149 Open Jobs Today

Analyst, IT Support
Cactus Communications Services Pte. Ltd. —Mumbai, Maharashtra
- Microsoft Outlook
- Software troubleshooting
- B.Sc
System Administrator
Eurofragance India Pvt Ltd —Wadala, Mumbai, Maharashtra
- ₹15,00,000 - ₹17,00,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
17h
IT Support Associate II
ASSPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Customer service
- Windows
- AWS
Jr Executive / Executive - IT Application Support
Rentokil Initial —Mumbai, Maharashtra
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Computer Science
- SQL
- Bachelor's degree
Quick apply
ENGINEER TECHNICAL SUPPORT L1
Network Techlabs —Mumbai, Maharashtra
- Full-time
- Customer service
- Continuous improvement
- Communication skills
Technical Support Engineer
Sujata Computers —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Technical Support Engineer
Route Mobile —Mumbai, Maharashtra
- Full-time
- Windows
- Organisational skills
- APIs
System Administrator (Remote and On-site)
i2e Consulting —Mumbai, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Databases
IT Support Engineer
New Horizon Group Of School Thane —Hiranandani Estate, Thane, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Technical Support Engineer
Proximus —Mumbai, Maharashtra
- Full-time
- Windows
- Bachelor's degree
- Organisational skills
Technical Support Specialist
Haptik —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
L2 IT Support Engineer, Location: Goregaon, East (Mumbai)
Radiant Info Solutions —Mumbai, Maharashtra
IT Support Engineer
Healthy Hugs Healthcare —Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Walk-In Interview - Junior Business Operations (IT Application Support) Graduate
Rentokil Initial —Mumbai, Maharashtra
- Full-time
- Walk-in
- Microsoft Excel
- Computer Science
- B.Sc
Quick apply
IT Helpdesk Support
Interspence Solutions —Mumbai, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
IT Helpdesk
aurionPro Solutions —Mumbai, Maharashtra
- Microsoft Access
- Software troubleshooting
Technical Support Executive
Jarma Technologies —Mumbai, Maharashtra
- Email
- English
- Bachelor's degree
- Travel
System Administrator
Smartstream Limited —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- English
Quick apply
Technical Support Engineer (VICI/ GoAuto Dialer)
TCG Digital —Mumbai, Maharashtra
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Computer networking
Quick apply
IT Support Engineer
ASSYSTEM —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply

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Analyst, IT Support

Cactus Communications Services Pte. Ltd.
Mumbai, Maharashtra

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Job details

Qualifications

Desktop support
Microsoft Outlook
Software troubleshooting
B.Sc
Windows
Microsoft Office
Science
Bachelor's degree
ITIL
IT support
B.E.
Linux
Communication skills
Active Directory

Full job description

Job description:

Please note: This position requires you to work from our Mumbai office based in Andheri East.

At CACTUS, we are seeking an experienced Desktop Engineer / IT Support Analyst to provide Level 2 end-user support in a 24x7 enterprise environment. The ideal candidate will be responsible for desktop, laptop, and end-user application support, ensuring high availability, performance, and user satisfaction while meeting SLA commitments.

Job responsibilities:

Install, configure, and support Windows desktop/laptop environments (MacOS/Linux exposure is a plus).
Provide L2 technical support to end-users via phone, email, chat, and remote tools.
Troubleshoot and resolve hardware, software, Office 365, Outlook/Exchange, Active Directory, printer, and basic network issues.
Manage incident and service request lifecycle using ITSM/ticketing tools, ensuring SLA adherence.
Perform remote troubleshooting, root cause analysis, and coordinate escalations to internal SMEs or external vendors.
Support laptop imaging, deployment, configuration, and asset management activities.
Maintain and update technical documentation, SOPs, and knowledge base articles.
Ensure compliance with IT security policies, patching, antivirus, and endpoint protection standards.
Communicate effectively with users, providing timely updates and resolution status.
Prepare incident reports, trend analysis, and operational documentation as required.

Qualifications and prerequisites:

Must Have Skills:

Bachelor’s degree in B.Sc., BCA, B.Tech, BE, or equivalent experience.
3–5 years of experience in Desktop Support / IT Support Analyst / Helpdesk role.
Strong hands-on experience with Windows OS, Office 365, Exchange Online, Active Directory, Skype/Teams, OneDrive.
Experience in hardware troubleshooting, laptop configuration, and peripheral support.
Familiarity with remote support tools and enterprise ticketing systems.
Excellent problem-solving, communication, and customer-handling skills.
Willingness to work in a 24x7 support environment.

Preferred Skills:

Exposure to Linux environments
Knowledge of Active Directory user/group/DL management.
Experience with ITIL-based processes; ITIL/Microsoft certifications are a plus.
Familiarity with endpoint security and patch management tools.

Application process:

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and an HR Business Partner round.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
Documenting work that brings everyone on the same page.
Maturity to choose between synchronous and asynchronous collaboration.
Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About Us:

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

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desktop support technician jobs in jogeshwari mumbai maharashtra

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